C W Sellors Jewellers Reviews 

10,242
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably helpful, professional, and thoughtful staff for providing wonderful assistance during their shop visits and online purchases. Many people actively highlight the truly exceptional customer service received both online and in-store, alongside the stunning and high-quality jewelry products available. Though some customers experienced frustrating delivery delays with their online orders, along with occasional unexpected issues regarding overall product availability and stock. A few other people also noted prolonged communication gaps and painfully slow response times when trying to resolve various urgent problems with their specific purchases.

What people talk about most

Product

Clients share ambiguous opinions on product. While many consumers are thrilled with handcrafted, high-quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional assistance and effortless processes.... See more

Order

People report ambiguous experiences with order processes, reflecting a clear division among consumers. On one... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised the exceptional, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Blue John heart pendant years ago. I wanted to purchase a second. This was out of stock. Diana was able to access my records, liaise with the workshop and I collected today! Beautiful dark... See more

Company replied

Rated 5 out of 5 stars

Fantastic first class service. It was a pleasure to deal with Leah over the phone when placing the order. She ensured the item would arrive in plenty of time for my daughters birthday. The order was f... See more

Company replied

Rated 5 out of 5 stars

Superb service from CW Sellors & particularly very thoughtful assistance from Peter in the Bakewell shop, helping me in my choice of 2 pairs of pearl earrings as a gift for my sisters big birthday. My... See more

Company replied

Rated 5 out of 5 stars

After eventually finding a jade ring I really liked it was sold out! I emailed C W Sellors and they immediately replied back saying they could make me one & just to let them know my finger size. I rec... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Welcome to C W Sellors Jewellers. We are an independent family run jewellers, established in 1979. As one of the UK's premier jewellers we specialise in producing handmade fine diamond and British gemstone jewellery. Discover the most sought after luxury and branded jewellery and watches, shop in store and online with free UK delivery. With over 45 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after fine jewellery and luxury watches.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(10,242)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic

They deal with me brilliant from the day I returned my watch until the day I received my new one. The girl was absolutely fantastic. Knew what she was talking about and dealt with it. Professionally, I would not go anywhere else for my next watch so if you see a watch that you want on their website, go for it because they are the best out there.

October 11, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Michael, thankyou for your review, its lovely to hear you are enjoying your new watch.

Rated 5 out of 5 stars

Jewellery purchases…

We’ve used CWSellors on many occasions for online and shop items.
They have always been very helpful

September 4, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Thankyou for your review and returning to us. If there is anything else we can do to help, please let us know.

Rated 1 out of 5 stars

Please, for your own sanity, avoid!

I placed an order on the 20th July with no suggestion the item wasn’t in stock. Numerous phone calls have followed during the intervening weeks with no assurances provided over delivery times. I eventually cancelled. A truly awful experience! Staff were clearly embarrassed and tried their best but the problem are clearly, deep rooted. Sorry to say, but a (fairly) local business looks likely to go to the wall! Avoid like the plague!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My Blue John Tree of Life is beautiful.

August 13, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Sarah, thankyou for your review, its lovely to hear you are enjoying your order with us

Rated 4 out of 5 stars

Brought paloma garmin watch online…

Brought paloma garmin watch online ,which had £170 discount, was little worried after when looked at reviews for site but wach arrived within 5 days ,only down side was the postal tracking didn't work very well but wach arrived before tracking showed where it was

August 31, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Michael, thankyou for taking the time to leave us a review, if there is anything else we can do to help, please let us know

Rated 5 out of 5 stars

Excellent service both pre and post…

Excellent service both pre and post sale.
Great item at a very competitive price.

July 7, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Anthony, great to hear you enjoyed your experience with us

Rated 5 out of 5 stars

I am Regular customer and have used them for years..

I bought through the customer service line. Very helpful, talked me through everything. Organised my order, I bought 3 sale pieces. I paid and within 2 days received all my products. Thank you.
I have been buying from them for a few years now and I’ve never had a problem. Great people to deal with
I have also shopped in the Hammond branches and the Sellors branches as well.

August 21, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Thankyou for your review Sue, its lovely to hear our team could help.

Rated 5 out of 5 stars

Superb service and competitive pricing.

Superb service and competitive pricing.
This is the second watch I’ve had from them and their service has been impeccable.
I wouldn’t go anywhere else for my next purchase!!

September 15, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Steve, thankyou for returning to us and leaving a review, if there is anything else we can do to help, please let us know

Rated 5 out of 5 stars

I recently bought a beautiful FOPE…

I recently bought a beautiful FOPE bracelet from CW sellers. The customer service was excellent from start to finish. The item had to be ordered and made and I was kept up-to-date regularly. I will only buy FOPe jewellery from this jeweller in future.

July 30, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Michelle, thankyou for taking the time to leave us a review, its delightful to hear you are loving your Fope piece

Rated 5 out of 5 stars

Roberto coin pendent

I purchased a Roberto coin pendent which arrived the next day, was packaged perfectly and I even got a great sale deal on it. I wear it everyday and can always trust CW sellers quality and authenticity in their products.

August 19, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Saika, thankyou for your review, its great to hear you are enjoying your new necklace.

Rated 1 out of 5 stars

Bought a Garmin watch

Bought a Garmin watch, they took my money but 11 weeks later I've still not received it. I've received no communication on when it will be delivered and when I call them I get given vague reasons.
Do not deal with this company.

October 9, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Richard, we apologise for the delay, your finance will not start until your watch is on the way to you.

Rated 5 out of 5 stars

A friend was buying her niece a Blue…

A friend was buying her niece a Blue John necklace for her 18th birthday in the Bakewell Store, while the assistant was raping it up, my friend said to me, “I usually don’t like brooches, but that one there, a Blue John Bee, I really like” so when we got home to the Stamford area, I went online to see if I could find it, I did, so I purchased it, with a 50% discount, wow, it arrived the next day within a perfect box, and then again in a Sellores box for added protection, can’t wait to give it to my friend on her birthday, 11th November .
Great service and the brooch looks beautiful

September 14, 2025
Unprompted review
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Reply from C W Sellors Jewellers

Hello Paul, thankyou for your review, its lovely to hear you enjoyed your purchase and wish your friend happy birthday from us.

Rated 2 out of 5 stars

How long is a piece of string?

I've awarded a somewhat generous 2-star rating, given my recent experience and because I do feel that staff are good, but being put in an impossible position. I ordered a ring, shown on sale in mid-July in all sizes, in a design apparently now discontinued by the maker and not available across a range of other online retailers. I received the ring the next day in a much smaller size. Duly returned. When I 'phoned to explain the wrong size was received, I was told that - even though the site showed all sizes at the sale price, the price referred only to the default size shown. I was told it would cost more to secure the size I wanted, which was listed as 'available to order' on the site; I paid the extra over the 'phone. I was originally given a 4-week timescale for dispatch; I have chased up the order by email in mid August and late September, with reasons for the delay given that, quite frankly, don't make sense. Staff have responded quickly and politely to my queries, but you do feel like you're being fobbed off. The full amount has been taken from my credit card, but now coming up for 3 months after placing the order, I've been told to await news of the ring coming into stock from the maker, which reminds me of that old saying 'how long is a piece of string?' I have had the same experience at least twice before with CW Sellors, so I've gone into this with my eyes open. However, I have always - eventually - received the item and that's why I've given them the benefit of the doubt this time. I can confidently report that this won't be the case in future.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a watch from the online store

I bought a watch from the online store
Great price with the Bank Holiday Sale Discount
The watch arrived the next working day and all was perfect

August 25, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Barry, thankyou for taking the time to leave us a review, happy to hear you enjoyed your experience.

Rated 5 out of 5 stars

I recently purchased a beautiful ring…

I recently purchased a beautiful ring for our Daughter from CW Sellors Jewellers.
The purchase of the ring was a simple process and we were kept informed as to delivery times and other pertinent information .
Our Daughter loved her gift which fitted perfectly .
We received a lovely jewellery box as a gift from the company .
Thank you , the service was excellent .

October 7, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello June, thankyou for your review, its lovely to hear the ring was received well.

Rated 4 out of 5 stars

Always wanted to own some Fabergé

Always wanted to own some Fabergé - so it was lovely to receive my parcel. So exciting and at very good prices too. Just waiting for certificates to follow soon.

Best regards
Christine Neve.

August 10, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Christine, thankyou for leaving us a review, its lovely to hear we could help.

Rated 4 out of 5 stars

I have made 2 orders from C W SELLORS.

I have made 2 orders from C W SELLORS.
I received them after 2-3 weeks with international shipping. Everything was good and they were updating me about my orders quite good. Nothing to complain 🌹

September 9, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Ahmed, thankyou for leaving us a review, enjoy your order.

Rated 3 out of 5 stars

I purchased an item several weeks…

I purchased an item several weeks elapsed before they wrote to me that it wasn’t available anymore. Payment was refunded after another week or so. They were apologetic and polite in email
communications. I have previously used C W Sellors for other purchases and all was fine.

September 1, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Duncan, thankyou for your review. We apologise that we could not help more and appreciate your feedback

Rated 5 out of 5 stars

Great, personalised service for high end items

Got a fabulous deal in the sale, and a really personalised service, where they agreed to make a ring in my size and keep the sale price, although it wasn’t in stock. Called and emailed to give updates and were lovely. A great service for high end items.

August 1, 2025
Unprompted review
C W Sellors Jewellers logo

Reply from C W Sellors Jewellers

Hello Claire, lovely to hear we could help, thankyou for your review.

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