Cyclelane Reviews 

367
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rented a Genesis Croix de Fer Bike for a 5 ferries bike trip yesterday. The bike set up was perfect, pick up and drop off efficient and easy. Could not have been better. Thanks John and team. Thorough... See more

Rated 5 out of 5 stars

Excellent service & knowledge. Originally placed an order for a S Merida Scultura Juliet 4000. John emailed me to ask for my height & inside leg measurement to ensure I got the correct sized bike as... See more

Rated 5 out of 5 stars

Ordered felt AR5 bike from cyclelane while on sale at a huge discount to other retailers. Box arrived within 6 days which was exceptional as it includes a weekend and bank holiday. Was kept sell in... See more

Rated 5 out of 5 stars

After looking for a road cycle for a while, saw on-line and bought a "Felt" cycle from "Cyclelane". Absolute brilliant service from details about the bike including sizing etc, advice on extra parts... See more

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4.9

Excellent

TrustScore 5 out of 5

367 reviews

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4.9

All reviews

(367)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Felts cx carbon bike

excellent to deal with spoke to John on the phone and answered all my questions about a felts cx bike , which I ordered straight away , I was informed of my order with updates about shipping, 100% recommend Cycle lane.

April 1, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Bought my sons bike from these guys and they were great. Bike arrived as promised and would certainly recommend. Chris

March 31, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

Excellent service provided, very quick delivery, easy to assemble.

They did not have the bike I wanted in my size, Chris went out of his way to call the distributor to find out for me if they did have it, however they did not but he offered me a newer model at a discounted price!

Thanks again I will deffo use these guys again!

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Bit of a last minute panic when there was a hold up with delivery to store but the lovely store guys kept us up to date via telephone and sent it out as an urgent delivery so that it came in time for my sons 7th birthday! He was delighted and the bike is amazing. Would highly recommend buying from here and I will in future!

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Great

Great, friendly and professional service and good at communicating. My son was thrilled with his bike and Cycle lane made sure it made it down to London in time for his birthday

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Examplary Customer Service

Recently purchased a bike from Cycle Lane. Service was world class, helpful and very professional at all times.John from Cycle Lane was responsive via email and offered great advice regarding choices of bike.
Exemplary customer service,I am delighted to recommend Cycle Lane...a fantastic company staffed by great people

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Excelent service,the guys at cycle lane …

Excelent service,the guys at cycle lane were fantastic in sourcing me a felt little (barsteward)cruiser which had been discontinued 2 years previous,they contacted felt and managed to get me there demo bike direct from germany which was pristine, so thanks guys for all your efforts
Gareth.

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

I brought a felt ia 14 from cyclelane a …

I brought a felt ia 14 from cyclelane a few months ago and thought the customer service was excellent they were very thorough and helpful and the communication was very good...couldn't recommended highly enough!!!

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Informative and reliable service

The guys stayed in touch throughout my order which was placed using the cycle to work scheme. Despite problems during the process they found alternative solutions and when the bike was delivered it was already configured once put together, surprisingly little tweaking required!

March 28, 2017
Unprompted review
Rated 5 out of 5 stars

Merida Matts Jr 620

I was looking for a new bike for my daughters 6th Birthday. We decided on the Merida.
Cycle Lanes website was the cheapest. Unfortunately, they were out of stock - the website had not been updated.
Cycle Lane managed to source another bike very quickly and offered an equivalent deal.
Delivery was quick and at a convenient time
The staff more than helpful with follow phone calls etc

December 7, 2016
Unprompted review

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