DO NOT BUY FROM THIS COMPANY This is the worst experience I’ve ever had for online shopping. I fell in love with a beautiful dress for a wedding I was attending. When it came it was nothing like... See more
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Been 4 months still no refund, still no dress. Communication with the company offering to resend or refund in good faith I thought I’ll still aim to receive my dress, however got ghosted this company... See more
I ordered 3 dresses, shipping took weeks, then 2 of the dresses arrived nothing like the images and were extremely poor quality. I returned 2/3, the returns process is incredibly difficult and my retu... See more
Company replied
I spent £165 on 3 dresses that were worse than temu! They would not refund me and had pretended to be in a scandnavigan country but its all coming from china. the dresses were disgusting nothing like... See more
Company details
Written by the company
At Dahlia and Grace, we empower you to express your unique style with trendy, high-quality fashion. Our diverse collection fits all shapes and sizes, with a focus on sustainability and great service—making shopping fun, responsible, and confidence-boosting.
Contact info
United Kingdom
- dahliaandgrace.com
Breach of guidelines
Avoid this scam company
Absolute scam of a company- spent over £80 for 2 dresses that are cheap, badly made and don’t look anything like the photos. Asked for a refund option, eventually replied trying to offer me 20% to keep the item, I declined, took another 4 days for them to send me the return address, it cost me £29 today to return them as the address is in China!! A total scam company- avoid at all costs!
July 22, 2025
Unprompted review
Reply from Dahlia & grace
Hello Katie,
Thank you for your review.
We’re sorry to hear you were disappointed with your order and return experience. Our products are photographed based on the actual items we receive, but we understand expectations may vary and appreciate your feedback.
As stated in our return policy, which is available on our website, we do accept returns within 14 days. We offer partial refund options as a more convenient alternative for some customers.
If there’s anything still unresolved or we can assist further, please reach out—we’d be happy to help.
Team Dahlia & Grace 💗
If I could give it zero I would…
If I could give it zero I would…. False advertising at its finest and the dress I purchased is actually from House of CB like if you look on their site it’s the exact same model and everything! It was shipped straight from a Chinese warehouse and the fabric is also a joke, completely see through.
10/10 would not recommend to a friend and also if your already struggling with body dysmorphia don’t do it queen because I’m a 10/12 and ordered a 12/14 just to be safe and the thing wouldn’t even go up my back!!!
July 22, 2025
Unprompted review
Reply from Dahlia & grace
Hello Sarah,
Thank you for your review.
We're genuinely sorry to hear that you were unhappy with your experience. Please know that we do not sell House of CB products—any similarities in style or photography are purely coincidental, as all our items are sourced and photographed independently.
We’re also sorry the sizing didn’t work out for you. Our sizing can vary slightly by design, so we always recommend referring to the size chart provided on each product page. Your comments about the fabric quality are appreciated and have been passed on to our product team.
If there’s anything we can do to help resolve your concerns, please don’t hesitate to reach out—we’d love the chance to make things right.
Team Dahlia & Grace 💗
Low quality Chinese garments with a UK price tag
Items are of a poor quality, sent from China in terrible packaging and do not fit adult women.
Customer service don’t read your emails and have no desire to remediate your concerns.
July 22, 2025
Unprompted review
Reply from Dahlia & grace
Hello Richard,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your order and the overall experience. We take all feedback seriously and continuously work to improve both the quality of our garments and the service we provide.
We're also sorry to hear you felt unheard. Our customer service team aims to respond within 24–48 hours and address every concern thoroughly. If you feel your query hasn’t been resolved, we’d encourage you to get back in touch—we're here to help.
Team Dahlia & Grace 💗
Didn’t receive my parcel
Over a month since my parcel was delivered to the wrong place and neither the courier or Dhalia has taken accountability. I’ve just been left without money and without dress. Terrible customer service !! All come from china directly!! Better to buy on SHEIN!
June 25, 2025
Unprompted review
Reply from Dahlia & grace
Hello Patricia,
Thank you for your review.
We're truly sorry to hear about the delivery issue and the frustration it has caused. We understand how disappointing it is when a parcel is not received as expected.
After reviewing your order, we can confirm that your parcel was originally shipped to the address you provided at checkout. You later requested a change of address, which our team actioned. Unfortunately, it appears the courier may have encountered issues during that transition. However, we’d like to clarify that our team did resend a new parcel to the updated address for you—completely free of charge.
Regarding the origin of your item, we are transparent about our shipping timelines, which are clearly stated as 8–12 working days.
We’d appreciate the opportunity to assist further if there are any remaining concerns.
Team Dahlia & Grace 💗
The clothes look nothing like what I…
The clothes look nothing like what I bought. They are extremely poor quality- I couldn’t even sell them. You have to ship them back to China. I raised claims with them and they tried to offer a percentage of the purchase price. When I asked for the shipping address to send it back they stopped emailing me back. Do not use this website.
July 4, 2025
Unprompted review
Reply from Dahlia & grace
Hello Erini,
Thanks for reaching out.
We’re very sorry to hear about your experience and truly regret the disappointment caused. We always aim to ensure customers receive items that match the images and descriptions on our website. If something you received fell short of that, we’d like to review it further.
Please note that returns are accepted within 14 days, as clearly stated in our return policy. Our team typically responds within 24–48 hours, and from our records, it appears our team has already assisted you with the return process.
Your feedback is valued and will be taken into consideration as we continue working to improve both our product quality and overall service.
Team Dahlia & Grace 💗
Scam company
Scam company offers 20% refund and ship to china with costs don't bother buying from them waste of your time
July 20, 2025
Unprompted review
Reply from Dahlia & grace
Hello Ellie,
We’re sorry to hear you’re dissatisfied with your experience and appreciate you taking the time to leave a review.
We would like to assure you that we are a legitimate business, and our return policy and returning the item—is clearly stated at the time of purchase. We understand that return costs can be frustrating, which is why we offer flexible resolutions to provide fair resolution.
We’re committed to resolving concerns fairly and do our best to provide clear options to all customers. If you’d like to discuss your order further, our support team is always available to assist.
Team Dahlia & Grace 💗
Awful. Avoid!!!
AVOID!!! Awful. Awful quality dresses, shipped from China. Expensive returns, offered me 20% off to keep the dresses instead of returning. When I expressed that I still wanted to return they have just stopped responding and so I do not have the return address and feel that I will be stuck with them because they will not reply before the 2 week deadline to return. Avoid avoid avoid.
Update: they replied, offered me 30% discount to keep the dresses. Still have not provided me with a return address.
Update: I have been given the return address. It has serval reports of packages never getting there. People report that once you have shipped the item (you also have to send them the shipping details) the parcels are stopped at customs, become ‘lost’ and never get to their destination. And you never get your refund, and you lose the crap items of clothing (although the bin is the best place for them)
Update: they have now blocked me on social media and have stopped replying to my emails since I informed them that they are breaking the UK Consumer Law. They remove bad comments from their social media and they have clearly been writing all the 5 star reviews themselves. I encourage everyone to report all of their Facebook and Instagram posts and adverts. Report them to trading standards, share your reviews everywhere and get your money back from your card provider because these cons have absolutely no intention of accepting returns or issuing refunds. Don’t get caught out. SCAMMERS!!!!
July 18, 2025
Unprompted review
Reply from Dahlia & grace
Hello Abigail,
Thanks for your feedback.
We’re truly sorry to hear about your experience and how it has made you feel. We understand how frustrating this must have been. Please rest assured that we are a genuine business, and we take all concerns seriously. Returns are accepted within 14 days as per our policy, and the return address is always shared once the return is confirmed. We also do not block customers or remove genuine feedback from social media.
After reviewing your case, we can confirm that all return details have been provided to you, and our team has replied to your last email. We are currently waiting for your response so we can assist you further.
If the issue is due to our error, we’re more than happy to work with you toward a fair resolution. We remain committed to supporting our customers and resolving any concerns properly.
Team Dahlia & Grace 💗
Clothes are shipped from China
Clothes are shipped from China, so I was expecting low quality, but I was pleasantly surprised by how nice they actually are!!
July 7, 2025
Unprompted review
Reply from Dahlia & grace
So glad to hear you had a great experience! We love hearing this kind of feedback. Can’t wait to have you back again soon 💕
Team Dahlia & Grace💗
Awful cheap clothing
Awful cheap clothing, awful customer service who refuse to refund or provid return address information.
Avoid at all costs. absolute scammers
July 17, 2025
Unprompted review
Reply from Dahlia & grace
Hello Hayley,
Thanks for your feedback.
We’re sorry to hear about your experience. Please rest assured that we are a genuine business, and we do accept returns within 14 days, as stated in our policy. Once a return is approved, our team always shares the return address directly via email.
If you’ve already contacted us, our team will be in touch shortly to assist further.
Team Dahlia & Grace 💗
Poor copies. Cheap fabric
ordered 3 dresses. Poor attempts at copies from pictures. 1 not too bad but wrongly sized, other 2 were awful cheap fabric. different colour than pictured and sewn differently
July 14, 2025
Unprompted review
Reply from Dahlia & grace
Hello Nicola,
Thanks for your feedback.
We’re sorry to hear that the items didn’t meet your expectations. We always aim to provide accurate images and sizing details, though we understand that there can occasionally be slight variations. If any of the dresses arrived with the wrong size, colour, or design, and the issue is on our side, we’re more than happy to assist.
If you haven’t already, please reach out to our support team—we’re here to help and can offer replacements where appropriate.
Team Dahlia & Grace 💗
DO NOT BUY FROM THIS COMPANY!!!!
DO NOT BUY FROM THIS COMPANY!!!!! I paid £50 for a dress that has taken 3 weeks to arrive from China and is an AWFUL copy of the dress shown. I'd actually love to know who sells the dresses they are using for promotional purpose because they are beautiful. This piece of rubbish that has turned up isnt even the same design, its see through using the cheapest material and the top half looks nothing like the original. They should be shut down across all social media for basically robbing people of their money. I will be reporting to every social media platform and advising trading standards, absolutely disgusting.
July 16, 2025
Unprompted review
Reply from Dahlia & grace
Hello Kelly,
Thanks for reaching out.
We’re genuinely sorry to hear how disappointed you are. We never intend to mislead, and our product images are taken directly from the items we sell. That said, if the item you received is not as described or there is any fault, we absolutely want to make it right.
Please note that delivery usually takes 8–12 working days, and we do accept returns within 14 days. If the issue is from our side, we’re more than happy to offer a free replacement or assist with a resolution. We encourage you to contact our support team so we can help further.
Thanks for your feedback.
Team Dahlia & Grace 💗
Dress which has taken 3 weeks to arrive…
Dress which has taken 3 weeks to arrive .. flimsy shein dress at best , strap came off as soon as I tried to tie it at the neck .. have contacted their email to return and won’t hold my breath .. Avoid
July 15, 2025
Unprompted review
Reply from Dahlia & grace
Hello,
Thanks for reaching out.
We’re sorry to hear you weren’t happy with your order. Delivery usually takes 8–12 working days, though on rare occasions it may take a little longer. We understand how frustrating this can be.
Please note, if there is any fault or issue with the item due to our side, we’re more than happy to offer a free replacement—we never expect customers to keep faulty products and are here to support you. If you’ve already emailed us, our team will be in touch shortly to assist.
Thanks for your feedback.
Team Dahlia & Grace 💗
Do not buy from this company
Do not buy from this company
Dress was poor quality, material was so flimsy
They fail to tell you the clothes from china and you have to fund the return to china. SCAM
July 13, 2025
Unprompted review
Reply from Dahlia & grace
Hello Kim,
Thanks for reaching out.
We’re sorry to hear you weren’t satisfied with your order. We do our best to provide clear product descriptions and images, and we always aim for transparency. As stated in our return policy, return shipping costs are the customer’s responsibility, and returns must be made within 14 days.
Please rest assured we are a genuine business, and our team is always here to support you if there’s an issue. If you haven’t already, feel free to contact us—we’re happy to help.
Team Dahlia & Grace 💗
Dodgy Chinese company
Dodgy Chinese company, which will send you a load of old crap and hold onto your money, avoid at all cost
July 12, 2025
Unprompted review
Reply from Dahlia & grace
Hello Zoe,
Thanks for reaching out.
We’re sorry to hear you feel this way. We take customer feedback seriously and would like to clarify that we are a legitimate business with many satisfied customers worldwide. All items are quality-checked before dispatch, and if there’s ever an issue, we are happy to help resolve it fairly.
We understand your frustration and regret that your experience didn’t meet expectations. If you haven’t already contacted our support team, please do so—we're here to assist and make things right where possible.
Team Dahlia & Grace 💗
DO NOT buy from them.
DO NOT buy from them.. it’s a rip off !!!!
Just received my dress and it is nothing like on the website .. like a s**t shein dress recall they sent me out, shapeless, flimsy material.. shocking ! …
emailed to do my return and they are reluctant to give the return email address which by the way is back to their “central office in China” even though the dress was posted out to me from a Dublin postal !!! Offered me a 20% refund off full price, for context I paid €48 excl delv if I wanted to “keep the dress and save the trees” ..
Will hold my breath to see if I A) actually do get an address for my return and B if I get my refund amount !!!!
July 9, 2025
Unprompted review
Reply from Dahlia & grace
Hello Del,
Thanks for taking the time to leave your review.
We’re very sorry to hear that you were disappointed with your order and the return process. We understand how frustrating it is when an item doesn’t meet your expectations.
We do offer partial refunds in some cases to help customers. This option is entirely voluntary, and customers are still welcome to return items within 14 days as stated in our return policy.
Please rest assured that we’re committed to resolving every case, and our team is available at service@dahliaandgrace.com to assist you further and provide the return address if you wish to proceed.
Thanks again for your feedback.
Team Dahlia & Grace 💗
Absolute scam
Absolute scam. Dresses I received look absolutely NOTHING like the pictures. I think they take pictures off influencers social media and send awful “replicas”
July 8, 2025
Unprompted review
Reply from Dahlia & grace
Hello Emily,
Thanks for taking the time to share your experience.
We’re sorry to hear that the items did not meet your expectations. All our product images are intended to reflect the actual design as closely as possible, and we never use photos without proper rights or consent.
Your feedback is important to us, and we’ve shared it with our product team to investigate and improve. If you haven't already, please feel free to reach out to service@dahliaandgrace.com so we can look into this further and assist you directly.
Thanks again for your review.
Team Dahlia & Grace 💗
The dresses I ordered were not accurate…
The dresses I ordered were not accurate to the description both in quality and sizing was completely off. They do not let you return unless you pay for shipping to china but are reluctant to give the address out in which to post items back to. The Quality of the dresses is also awful, avoid!
July 8, 2025
Unprompted review
Reply from Dahlia & grace
Hello Charlotte,
Thanks for taking the time to leave your review.
We’re genuinely sorry to hear that the items did not meet your expectations in terms of quality and sizing. We do our best to ensure all product descriptions and images are accurate, but we understand how frustrating it is when something doesn’t arrive as expected.
As stated in our return policy, we accept returns within 14 days, although return postage is the customer’s responsibility. We always provide the return address upon request, and we're sorry if there was any delay or confusion in that process.
Your feedback has been shared with our team, and we’re committed to improving both our product quality and service experience moving forward.
Thanks again for your feedback.
Team Dahlia & Grace 💗
Fake reviews!
Please be aware they are posing fake trust pilot reviews on their website! The have multiple negative reviews in Facebook. Please avoid.
July 5, 2025
Unprompted review
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