DO NOT BUY FROM THIS COMPANY This is the worst experience I’ve ever had for online shopping. I fell in love with a beautiful dress for a wedding I was attending. When it came it was nothing like... See more
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Been 4 months still no refund, still no dress. Communication with the company offering to resend or refund in good faith I thought I’ll still aim to receive my dress, however got ghosted this company... See more
I ordered 3 dresses, shipping took weeks, then 2 of the dresses arrived nothing like the images and were extremely poor quality. I returned 2/3, the returns process is incredibly difficult and my retu... See more
Company replied
I spent £165 on 3 dresses that were worse than temu! They would not refund me and had pretended to be in a scandnavigan country but its all coming from china. the dresses were disgusting nothing like... See more
Company details
Written by the company
At Dahlia and Grace, we empower you to express your unique style with trendy, high-quality fashion. Our diverse collection fits all shapes and sizes, with a focus on sustainability and great service—making shopping fun, responsible, and confidence-boosting.
Contact info
United Kingdom
- dahliaandgrace.com
Breach of guidelines
AVOID. SHOCKING!!
Recieved my items. One is ripped and the rest and shockingly thin. Poor quality and quite cheap looking.
I requested a refund, they asked for photos. They offered 20% off for a refund to keep the dresses, I asked why I expect a 20% refund when one dress was ripped and the others were cheap and thin. Then they offered 30% off and a full refund for the ripped dress. I replied after the weekend and had to follow up from my response another 72 hrs later. Then immediately responded within an hour and wanted to proceed but again, wanted photos. I have sent these photos numerous times, requested a detail version of the terms and conditions and no response. I feel this company is avoiding my refund and I spent £150. I would avoid the whole company. If you have a refund policy, stick to the policy. This is concerning and the unresponsive communication is not more worrying. I will be taking this further if I do not hear from my response in the next 24hrs.
August 6, 2025
Unprompted review
Reply from Dahlia & grace
Hello Helen,
Thanks for your review. We are sorry to hear about your experience and the condition of the items received. When an item arrives damaged, we ensure it is refunded without requiring a return, and to proceed with this, we do request clear photos as outlined in our terms. This helps us verify the issue and process the resolution promptly.
We have checked your order and can confirm that a resolution has already been offered and agreed upon. If there has been any delay in communication, we apologise and assure you it was not our intention. Please rest assured we are committed to resolving matters in line with our policy.
Team Dahlia & Grace 💗
DO NOT ORDER FROM DAHLIA & GRACE
I ordered a dress that looked lovely on the website, however when the dress arrived it was a cheap imitation of what was advertised, the fit was awful and the material cheap. The dress was £40, I honestly wouldn't have paid £10. So I contacted the email address on the website to request a return, provided all the details required, they apparently couldn't find my order number, so I sent them the emails if received from them confirming my order, and confirming my item has been shipped etc. They still came back and said they couldn't find my order number and as I couldn't prove proof of purchase they couldn't process my return, I resent all of the emails as proof of purchase, they still won't accept these and process my return, I've followed up with numerous emails and they are now not replying to me.
I would never buy from these again and urge caution for anyone thinking about ordering from them.
August 3, 2025
Unprompted review
Reply from Dahlia & grace
Hello Steff,
Thanks for your review. We are sorry to hear that the item you received did not meet your expectations in terms of quality, fit, or material. At Dahlia & Grace, we take such concerns seriously and always aim to assist each customer in resolving any issues.
To locate and process an order, we require customers to contact us using the same email address used when placing the order. This step is important to verify the purchase and ensure we are addressing the correct order. We understand that you have provided confirmation emails, and if there has been any difficulty in locating your order, we are happy to recheck the details with you.
If you have not yet received a reply from our team, please reach out again, and we will work with you to provide the return address or offer another suitable resolution in line with our policy.
Team Dahlia & Grace 💗
Does anyone know a contact number for…
Does anyone know a contact number for this place? I’ve requested a refund and they offered me 3 options with certain percentages off the item and offering vouchers and to keep it. They were really quick on replies until I have stated I just want a refund and they have now haven’t replied back to me after emailing them 3 times.
August 6, 2025
Unprompted review
Reply from Dahlia & grace
Hello Charl,
Thanks for reaching out.
We don’t currently operate via phone, but our customer support team is available through email, which are the quickest ways to get assistance. We’re sorry if there’s been any delay in responding to you — we always aim to reply promptly and provide fair solutions, including partial refund options or vouchers if you’d prefer to keep your items rather than return them. If you’re still waiting for a response, please contact us again at service@dahliaandgrace.com and we’ll make sure your query is resolved.
Team Dahlia & Grace 💗
Steals pictures from influencers …
Steals pictures from elsewhere online e.g. stole a picture of an influencer wearing an Abercrombie and Fitch and sold it off as their own when it was horrible quality
August 4, 2025
Unprompted review
Reply from Dahlia & grace
Hello Danielle,
Thanks for your review. We take such concerns seriously and would like to clarify that all images used on our website are intended to represent the designs we offer, with our own product photography. We do not knowingly use any images without proper rights or permissions.
We are sorry to hear you were unhappy with the quality of your item, and we would have appreciated the opportunity to address this directly through our customer service team. Please reach out with your order details so we can review your case and work towards a resolution in line with our policies.
Team Dahlia & Grace 💗
Fraudulent
Please please do not order from this site.
The items are nothing like shown on the website.
Very poor copies with poor quality material. Some of them don’t even resemble the design at all.
The sizes are not correct.
I spent £300 and they are offering me 20% back and to keep the items.
They are no good to me.
They have now stopped responding and won’t give a return address which is in Central Asia at the cost of the buyer
I asked for free return label due to the items being fraudulent and they refused
I’m currently seeking legal action
July 26, 2025
Unprompted review
Reply from Dahlia & grace
Hello Natalie,
Thanks for your review. We are truly sorry to hear about your disappointment and understand your concerns. At Dahlia & Grace, we take customer feedback seriously and aim to ensure transparency in our processes.
We would like to clarify that returns are processed according to our policy, and in cases where there is an issue with the item, we request customers to share clear photos so we can resolve it promptly. We always work with customers to provide a suitable resolution, whether through a partial refund or exchanges, depending on the case.
We understand that this may not be the outcome you were hoping for, but we can assure you that our team has been in touch throughout and has offered a resolution in line with our policies. We value every customer and regret that your experience did not meet expectations.
Team Dahlia & Grace 💗
Longest wait time ever for delivery
Longest wait time ever for delivery. It has arrived in the country but still no where to be seen. Never ordering again
August 4, 2025
Unprompted review
Reply from Dahlia & grace
Hello Jenny,
Thanks for reaching out.
We're sorry for the delay and truly understand how frustrating this must be. Our standard delivery timeframe is 8–12 working days. Occasionally, delays can occur on the courier’s side, but we do monitor each order to ensure it's delivered as soon as possible.
If your order still hasn’t arrived and it’s been over 12 working days, please contact our support team with your order number—we’ll be happy to look into it and assist you further.
Team Dahlia & Grace💗
Terrible experience
Terrible experience. The dress looked great online but when it arrived the quality was poor and it looked very cheap. Paid £57 for the dress. Too difficult to return as the returns are shipped to china at a shipping cost of 25-30 pounds. The shipping cost is the expense of the consumer. Offered a 20% refund and to keep the dress but not yet received. I would avoid this company.
August 4, 2025
Unprompted review
Reply from Dahlia & grace
Hello Alex,
Thanks for your review.
We’re sorry to hear about your experience. At Dahlia & Grace, each piece is made to order, and our return policy is clearly stated on our website. We understand that international return costs can be difficult, and we sincerely apologise for the inconvenience—especially if the item didn’t meet your expectations.
As a gesture of goodwill, we offered a partial refund to assist. Refunds usually take 5–7 working days to process, so you should have received it by now. If not, please contact us with your order number and the email used at checkout, and we’ll be happy to look into it for you.
Team Dahlia & Grace 💗
Do not order off this website
Do not order off this website, the dresses are not the same as the pictures, then they refuse to refund you.
I’ve seen time and time girls writing on Facebook the same thing.. save your money and do not order from here
July 1, 2025
Unprompted review
Reply from Dahlia & grace
Hello Courtney,
Thanks for your review.
We're sorry to hear that you were disappointed with your order. At Dahlia & Grace, all of our pieces are made to order, and our designs are clearly shown in product images along with detailed descriptions. However, we understand that expectations can differ, and we're truly sorry the item didn’t meet yours.
We’re always here to help if there’s any issue with your item. Please don’t hesitate to reach out to us via email with clear photos, so our team can look into it and assist you accordingly.
Team Dahlia & Grace 💗
ordered & hasn’t arrived 8 days later
ordered & hasn’t arrived 8 days later. say they can’t find my order number even with my confirmation email
July 26, 2025
Unprompted review
Reply from Dahlia & grace
Hello Sian,
Thanks for your review.
Our standard delivery timeframe is 8–12 working days, excluding weekends and public holidays. If it has only been 8 days, your order is still within the expected delivery window.
If you’ve already reached out to us, please ensure that you used the same email address as the one used when placing the order. Also, kindly double-check the order number in your confirmation email and provide it again so we can locate your details accurately.
If you haven’t received any response from us, please don’t hesitate to contact our support team again, and we’ll be happy to assist further.
Team Dahlia & Grace 💗
Don’t buy - scam?
Don’t buy.
Items are not like what you see online.
Refund policy is so murky. Tried to offer me 20% to keep a dress I literally wouldn’t even put on Vinted.
Literally the worst item I’ve ever purchased online. I regularly buy from Shein and Temu and never had anything as bad as this.
August 3, 2025
Unprompted review
Reply from Dahlia & grace
Hello Candice,
Thanks for your review.
We're sorry to hear you’re unhappy with your experience. At Dahlia & Grace, all of our items are made to order, and our return policy is clearly stated on our website before purchase. We’re sorry if this did not meet your expectations.
We understand that personal preferences can vary, and we truly regret that the item did not work out for you. While we offered a partial refund as a gesture of goodwill, we respect your decision if this was not suitable.
We’d be happy to look into it—just share some clear images with us, and our team will review it accordingly.
Team Dahlia & Grace 💗
My order was late
My order was late, so i have ended up not needing the dresses. They tried to say that it was past the 14 days of return. I now have to pay a ridiculous amount of money to return the items, i don`t usually write reviews, but this needs a review and not a great one. Thoroughly disappointing. Will definitely not recommend or order from again
August 2, 2025
Unprompted review
Reply from Dahlia & grace
Hello Tee,
Thanks for your review.
We’re sorry to hear your order didn’t arrive in time for your needs. Our delivery timeline is clearly stated as 8–12 working days, and while most parcels arrive within that window, occasional courier delays—outside of our control—can sometimes affect delivery.
As per our return policy, which is visible on our website prior to purchase, items must be returned within 14 days and return postage costs are the responsibility of the customer. We understand this may be frustrating, but we aim to be as transparent as possible before checkout.
Thank you again for your feedback.
Team Dahlia & Grace 💗
Item was nothing like online- it was…
Item was nothing like online- it was HUGE and the material was not okay.
Would never buy from there again
July 31, 2025
Unprompted review
Reply from Dahlia & grace
Hello Leanne,
Thanks for your review.
We’re sorry the item didn’t meet your expectations. While our product photos aim to reflect the design accurately, we understand that fit can vary from person to person.
We always recommend checking the size guide and product details before ordering, and our team is happy to assist with any sizing queries in advance to help avoid disappointment. If you'd reached out, we would have been more than happy to help sort this for you and guide you toward the perfect fit.
Thank you again for your feedback.
Team Dahlia & Grace 💗
The dress is poor quality
The dress is poor quality. Nothing like the picture. As per their website I contacted them to request the address to return. Maisie offered me a 20% refund and to keep the dress. I declined and requested the address to return as I want a full refund. Ive had no response. I’ve chased numerous times and nothing. Do not buy from here. Quality is awful and customer service is terrible
July 28, 2025
Unprompted review
Reply from Dahlia & grace
Hello Gem,
Thanks for your review.
We’re sorry to hear you were disappointed with the quality of the item. Our team does aim to respond within 1–3 working days, and we’ve checked that all customer support emails have been replied to. If, for any reason, you’ve not received a response, we kindly suggest checking your spam or junk folder—or feel free to message us again so we can assist you promptly.
As per our returns process, we do offer alternatives like partial refunds to save customers return shipping costs, but you're absolutely entitled to return the item if preferred—as long as it’s within the 14-day return window.
Thank you again for your feedback.
Team Dahlia & Grace 💗
Awful company
Awful company - items are cheap and poor quality, shipped from china so not quick and return process is difficult to say the least - avoid
July 30, 2025
Unprompted review
Reply from Dahlia & grace
Hello Kim,
Thanks for your review.
We're sorry to hear you were disappointed. Our items are made by our design partners overseas, and as stated on our website, delivery takes 8–12 working days. We also make it clear in our return policy that returns are not free and must be sent to our international warehouse within 14 days.
While we understand not every item will be the right fit for everyone, we always aim to be transparent about product details, shipping timelines, and return procedures before purchase.
Thank you again for your feedback.
Team Dahlia & Grace 💗
Raise a dispute with your card company
So I am bringing this review to the top again & will continue to do something, this company are scammers, DO NOT ORDER! The garments you see are NOT WHAT YOU GET! The good reviews you see are MASIE writing them herself they are fake reviews.
If you have been scammed by this company claim the money by raising a dispute with your card company that way you are guaranteed to get your money back!
Maisie for the 3rd time of telling you the garment was not to big! It was diabolical Trash, I did reach out to you before delivery as I was worried about the reviews I read ! You assured me the garment would be as discribed, it was not! I have given a review of you company & if you read your reviews you will see 98% say exactly the same as I..if you really want me to ill upload your emails to this platform, where U offer me 20% discount on another item to save the environment, I wouldn't clean me floor with the garment you sent!
July 22, 2025
Unprompted review
Reply from Dahlia & grace
Hello Lorraine,
Thanks for your review.
We’re disappointed to read your comments. Our team has assisted you throughout and also offered a resolution, including a refund—even though the item not fitting is not a fault on our end. We’ve handled your case professionally and in good faith.
We take accusations of fake reviews seriously. All genuine customer experiences—positive or negative—are visible on platforms like Trustpilot, and we do not fabricate or control them.
If you were truly dissatisfied, we wish you had reached out to us calmly. Our return policy and product descriptions are clearly outlined prior to purchase, and we’re always here to help if contacted respectfully.
Thank you again for your feedback.
Team Dahlia & Grace 💗
Poor quality and expensive returns
I ordered a dress from here recently and it took two weeks for it to arrive. Then when it did arrive I was so disappointed with the dress, the quality was really poor and the dress looked nothing like the images. The shape was almost completely different, the colour was much darker and the material felt cheap and horrible. I've now requested a refund and I have to pay for return which is fine but the return is to china, so you loose half your refund in return costs which I'm sure is why they do it which feels like a con.
July 25, 2025
Unprompted review
Reply from Dahlia & grace
Hello Chloe,
Thanks for your review.
We’re sorry to hear the dress didn’t meet your expectations. We do our best to present all items clearly through accurate images and detailed descriptions.
As stated on our website, delivery usually takes 8–12 working days, and our return policy—including return location and costs—is also clearly outlined before checkout to ensure transparency.
We’re always here to help with any product or sizing questions before you place an order, and we're sorry to hear you were disappointed on this occasion.
Thank you again for your feedback.
Team Dahlia & Grace 💗
Returns are to China 😡
Had 2 dresses back that looked beautiful online, the material is so cheap, the photos are so misleading and the sizes are so bad. Very misleading website that’s not to be believed.
DO NOT WASTE YOUR MONEY!
Now I want to return them and I have to post to China with the cost of £25 that I have to pay! 😡😡
June 28, 2025
Unprompted review
Reply from Dahlia & grace
Hello Faye,
Thanks for your review.
We’re sorry to hear the items didn’t meet your expectations. While our styles are designed to reflect the photos on our website, we understand the fit can feel different in person.
Our return policy is clearly mentioned on the website prior to purchase. We provide this information before checkout so customers can make an informed decision.
We always recommend reviewing the size guide and product descriptions carefully before placing an order, and we're happy to assist with any sizing queries in advance.
Thank you again for your feedback.
Team Dahlia & Grace 💗
Avoid at all costs! Scam
Avoid at all costs! Website advertises 30 day effortless returns, this couldn’t be further from the truth, they claim they are unable to locate my order to raise a return in their system even though I’ve screenshot the confirmation and previous correspondence
Maisie in customer service responded to all my emails prior to wanting to arrange a return, then decided she wasn’t a human and she needed to pass my ticket on to a human when they couldn’t locate my order, she took 3 days to reply to my returns email, they just use delay tactics to push you over the 14 day return period
Website advertises you can pay via PayPal but you can’t!
I will be contacting my bank to try and get these funds back
This website is fraudulent and it’s a scam, you might get your order but the quality is poor and you can’t return anything 🤬
July 26, 2025
Unprompted review
Reply from Dahlia & grace
Hello Nikki,
Thank you for your review.
We’re genuinely sorry to hear about your experience and completely understand your frustration. Our returns policy allows for returns within 14 days, and we are always happy to help—provided we can locate the correct order details. If the information provided doesn't match our records, it can delay the process, but we never ignore or dismiss valid return requests.
Please note that our customer support team typically replies within 1–3 working days, and we do always respond. We regret if this timeframe caused any inconvenience.
As for payment options, PayPal is not currently available at checkout, and we are reviewing our site content to ensure this is clearly stated.
If you still need help with your return, please respond to your last email with your order number and full name so we can assist without further delay.
Team Dahlia & Grace 💗
Absolute scammers
Absolute scammers. Sent me something completely different to what I ordered and what I got basically looked like a dish cloth. I’d ordered for a wedding and spent £66 thinking that because of the price (it was supposed to be half price so should have been £132) emailed them for refund and they offered me 20% and I could keep the dress. My bank are now dealing as I paid on credit card so will refund me and they say that if they have sent the wrong item I shouldn’t pay for postage
July 24, 2025
Unprompted review
Reply from Dahlia & grace
Hello Lorraine,
Thank you for your review.
We’re sorry to hear you feel this way. All our reviews—positive and negative—are from genuine customers, and we do not create or manipulate feedback. While we understand the frustration if an item didn’t meet expectations, we are always here to help within our return policy.
After reviewing your case, we can see that the item didn’t fit and our team has already issued a full refund—even though the sizing issue was not due to any error on our part. We do our best to handle all cases fairly and efficiently.
We take all concerns seriously and are committed to providing transparent service. If there’s anything more we can assist with, please don’t hesitate to reach out.
Team Dahlia & Grace 💗
AVOID AT ALL COSTS
AVOID AT ALL COSTS! I ordered two dresses costing £72 which took over two weeks to be delivered. The dresses are very cheaply made and poor quality. I have asked for a refund and got offered only 20% ‘to help protect the environment’. No return address given as requested. The company are now ignoring my emails and have not provided a return address. Absolutely horrendous - do not trust.
July 22, 2025
Unprompted review
Reply from Dahlia & grace
Hello Victoria,
Thank you for your review.
We’re sorry to hear about your experience and completely understand your frustration. While we do aim to offer a smoother return process, our team always responds with the return address when a return is requested within the 14-day window, as outlined in our return policy.
The 20% refund offer is intended as a more convenient and eco-conscious alternative for customers who may prefer not to ship items back. However, if you'd prefer to return the items, we absolutely provide the address upon confirmation.
If you haven’t yet received the return details or still need assistance, please get back in touch—we’ll ensure this is resolved promptly.
Team Dahlia & Grace 💗
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