Darkside Developments Reviews 

101
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I booked my Transporter T6.1 DSG 204 in with Darkside after a friend recommended them. William was excellent from the start: he booked me in, explained the process and gave me helpful advice throu... See more

Company replied

Rated 5 out of 5 stars

I brought my Audi here for a custom remap and hardware upgrades – the result is phenomenal. The team are knowledgeable, honest, and explained everything clearly – no jargon, no pressure. Clean,... See more

Company replied

Rated 5 out of 5 stars

I've been speaking with the guys (Harry) last week over problems I've had with my 2015 T5 BiTurbo and the advise and time he gave was priceless, I haven't spent a penny with them as of yet, but he sti... See more

Company replied

Rated 5 out of 5 stars

I ordered a set of pipes in a specific colour in July as a present for my boyfriend for his MK4. After purchasing the product, They sent me an email letting me know that the manufacturer was sent the... See more

Company replied


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101 reviews

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4.4

All reviews

(101)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

The best service I've had in ages!

Excellent service on numerous occasions.

I was blown away with the level of service I had received recently both when I called in to store when I spoke to George- he was great and even offered advice that was gratefully received. Also, I ordered some more parts on 26th March (late afternoon) to my amazement, they were there the following morning.

The packaging was top notch, all the small parts were individually wrapped which was a nice touch.

The best service I have had in ages!

Thanks again

March 26, 2025
Rated 1 out of 5 stars

I purchased a product off you

I purchased a product off you, but I did not need the product so I came in for a refund, and they never give me my full refund back saying I couldn’t get vat money back which is a scam, because anywhere else you do go for a refund they do give you the full money back, this company is ripping their customers off, I will be reporting you to the trading standards

February 18, 2025
Unprompted review
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Reply from Darkside Developments

Hi Mohammed/Andy,

Starting from the beginning, you came into our reception to purchase a kit from us. While in our reception, you proceeded to search online to try and find a cheaper kit. After abandoning your search, you purchased our kit over the counter and took it away the same day. Today, you came in to return said kit; we told you this would be subject to a 10% restocking fee, which is also stated in our Terms & Conditions (nothing to do with the 20% VAT you paid on the order). You were rude to the staff member serving you and then stated that you would be leaving a Google review as you walked out of the door before screeching your tires and speeding off out of our carpark (towards an oncoming supplier's van). Anyway, we look forward to hearing from Trading Standards.

Regards
Darkside

Rated 5 out of 5 stars

Top company! Worth every penny!

The whole experience was brilliant, very professional, excellent work and very friendly people. I travelled 250 miles due to their great reviews and was not disappointed. Look forward to the next lot of upgrades!

January 30, 2025
Unprompted review
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Reply from Darkside Developments

Hi Dan,

Thanks for the great review! I'm glad the long journey up to us was well worth it.

Regards
Darkside

Rated 5 out of 5 stars

Amazing service from a very…

Amazing service from a very knowledgeable team. Totally transformed my VW Caddy!
⭐ ⭐️⭐️⭐️⭐️

January 29, 2025
Unprompted review
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Reply from Darkside Developments

Hi Jona,
Thank you for taking the time to leave us this review. Always great to hear you are happy with the service we provide!

Thanks
Darkside

Rated 5 out of 5 stars

Congratulations

Congratulations, That's how you converse with members and photographs of the public. You are really proud of your company well done 👏👏👏

January 21, 2025
Unprompted review
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Reply from Darkside Developments

Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

Ahead of schedule and fantastic quality

Ordered downpipe and egr delete for my TDI. Original estimated ship date was the end of January, but the order ended up being built ahead of schedule and arrived 1/16/25. Excellent quality hardware and craftsmanship.

January 16, 2025
Unprompted review
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Reply from Darkside Developments

Hi Colby,

Thanks for the great review. I am glad we could get your order out and delivered sooner than expected.

Regards
Danny

Rated 5 out of 5 stars

Amazing company with some 10/10…

Amazing company with some 10/10 customer service reps
... made sure I was instantly aware of stock issue and contacted me every step of the way and still managed to get the parts out to me within a week.. absolutely amazing service with top quality parts...

(NOT TO MENTION THE FREE STICKER) ;) Darkside developments for the WIN !!! Defiently earned a return customer !
Thank you

January 7, 2025
Unprompted review
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Reply from Darkside Developments

Thanks for the review Nick. Always a win with a free sticker! Look forward to your return custom.

Rated 1 out of 5 stars

Draw information

What date and time is the Audi TT draw

December 30, 2024
Unprompted review
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Reply from Darkside Developments

Don't be fooled by this sore loser's review!

Look at the other reviews he has left other competition sites and also been banned from.

Firstly we do not let friends or family members enter our competitions for this very reason. All of our draws are done live using a random number generator. See the draw from this competition - https://youtube.com/live/A87pyqyirBA

The winner of this competition lives over 200 miles away, he has no links with Darkside or staff, other than he has ordered parts from us online.

Rated 5 out of 5 stars

Delivers quality Audi parts even home to Norway

I have ordered parts for my Audis from Darkside Development for many years online and home to Norway.

Always had a good shopping experience and the products are high quality. I've installed 3 of their downpipes that are clearly in house made and high quality. One of my cars have been running over 400 000 km with no issues.

This is my go to diesel carparts supplyer.

Cheers from Norway
Tor Morten Berg.

March 6, 2024
Unprompted review
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Reply from Darkside Developments

Hi Tor Morten Berg,

Thank you for taking the time to leave us this review. I am glad you are happy with the parts and service we provide! ☺

Regards
Darkside

Rated 5 out of 5 stars

Super easy to deal with can't say…

Super easy to deal with can't say enough good things about customer support. And the parts fit great

December 27, 2024
Unprompted review
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Reply from Darkside Developments

Hi Kevin,

Thanks for the great review! It is much appreciated.

Regards
Darkside

Rated 5 out of 5 stars

UK Stock of genuine parts, great service.

Ordered a pressure sensing glow plug as I was changing the others (this was the cheapest, UK stock I found that wasn't of questionable make).

Received an email from Darkside asking me to check my engine as his system showed my engine didn't have the pressure sensing glow plug.

Checked and he was correct. Refunded immediately.

Absolutely first class service and I will be using in the future.

December 14, 2024
Unprompted review
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Reply from Darkside Developments

Hi Lee,

Thanks for the great review 👍

Thanks
Darkside

Rated 5 out of 5 stars

I love this place so help full

I love this place so help full. This time they worked around my time scale and the result was fantastic. The remap my car had nearly two years 20k miles ago is still awsum, car surprises a few people.
Thank you Darkside.
Kind regards

November 26, 2024
Unprompted review
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Reply from Darkside Developments

Hi Tim,

Thanks for the great review! We're glad you're still happy with the remap and that it's still performing well after two years!

Regards
Darkside

Rated 5 out of 5 stars

Where do I start reviewing Darkside…

Where do I start reviewing Darkside Developments. First off their website is clearly laid out so you know before you even place the order exactly what you're ging to get. Next up they are very efficient I had a trivial question regarding one of their exhaust manifolds for my T5 but they answered really quickly and helped out no end. Then when I placed my order everything again was clear and simple and before I knew it my order was being delivered. When it arrived it was very well packed with no less than 2 boxes containing my order so it could have been thrown out of a helicopter and survived. Now wecome to the product itself, it did not disappoint it makes the standard offering from VW look like the piece of junk it is. The manifold is really hefty and well made, comes at a decent price and will in all probability outlast the van, engine and even me. You get a load of fittings such as gaskets, studs nuts and bolts to be able to fit this to your engine without having to source these small but sometimes difficult to find bits and pieces. Just a quick aside to this. I thought they had left out the exhaust gasket but a quick email to them and they assured me that it was sent and to have another look, yep I was a complete and utter plonker as well as blind and there it was staring me in the face in the outer box. I have nothing but praise for these people, they are a shining light on how to go about running a business that many others could do well to copy. So if you need parts and things for your pride and joy give them a look you won't be disappointed.

November 26, 2024
Unprompted review
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Reply from Darkside Developments

Hi Gareth,

Thanks for taking the time to share such a comprehensive review of your experience with us! It's great to hear how satisfied you are with both the service and the product quality.

Regards
Darkside

Rated 1 out of 5 stars

We can fix it, No we can’t

I had taken my car to several places to resolve a hot start issue, including a VAG specialist, but none could identify any faults. After some research, I found Darkside Development, who claimed they could fix this hot start problem. Communication with them is only via email, and I clearly explained my issue, even including a video for reference. They responded, stating they believed they could help. Despite their policy of requiring upfront payment for bookings, I was eager to get this sorted, so I paid and confirmed my appointment. However, just an hour after dropping the car off, I received an email asking me if I was sure I was turning the key enough.
After I confirmed I was turning the key enough. They then came back to me saying that the hot start issue they could fix wasn't the one I was experiencing. This was incredibly frustrating since I had made every effort to convey my car's specific problem. They proceeded with diagnostics but ultimately admitted they had no idea how to help. In the end, I wasted £180 and a lot of my time. I would not recommend this company to anyone.

November 18, 2024
Unprompted review
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Reply from Darkside Developments

Hi Chris,

As stated in our email to you, we believe that a 1-star review is unfair given that we only proceeded as we had explained prior to your booking:

For issues other than the hot start problem, we can conduct diagnostics, which cost £150 + VAT for the first hour, and £75/hr + VAT for each additional hour. We typically identify the issue within the first hour; however, some diagnostics may require extensive fault finding. If we are unable to carry out rectification repairs at that time, we may need to schedule a later date for you.

Upon inspection, the hot start software we offer was not a fix for your issue. As explained in the email, we proceeded with diagnostics; unfortunately, we were unable to diagnose your issue within the time we had.

Given that we have not charged you for anything you were not previously aware of, and we have not failed to deliver on something we promised, we stand by our position that your 1-star review is unjustified.

This is simply the nature of diagnostics, and it is not a service we offer for free.

Regards,
Darkside

Rated 5 out of 5 stars

5 star

5 star! All day. Their products are fantastic and their sales & service outstanding. Rare these days to encounter a business that organically interacts with their customers. Highly recommend.

October 31, 2024
Unprompted review
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Reply from Darkside Developments

Thank you, we're thrilled to hear that you had such a positive experience with our products and service. We appreciate your recommendation and taking the time to leave us this review!

Regards
Darkside

Rated 1 out of 5 stars

Don’t waste your money broke after a…

Don’t waste your money broke after a year and customer service is shocking definitely won’t be buying of these again

October 12, 2024
Unprompted review
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Reply from Darkside Developments

The part failed after 14 month due to incorrect installation. This is outside any warranty period however as a gesture of goodwill we offered to repair the pipe free of charge or supply a replacement at cost price which was more than fair given the circumstances. You declined both options and threated to leave bad reviews if we didn't send a replacement free of charge.

Rated 5 out of 5 stars

Would recommend

After some initial misunderstandings, mostly on my behalf, my parts were dispatched and they arrived very quickly. I purchased MTS coilovers and some Darkside Development wheel spacers. Both products seem great quality and are working well.

August 14, 2024
Unprompted review
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Reply from Darkside Developments

Hi James,

Glad to hear we managed to clear up any It's great to know that we've resolved any misunderstandings and that you're satisfied with the service and parts you received. Thank you for taking the time to leave us a positive review. We really appreciate it!

Regards
Danny

Rated 5 out of 5 stars

Excellent service from Darkside after…

Excellent service from Darkside after an online order was placed. Darkside contacted for more info as I had ordered incorrectly not knowing the item would not fit.
What a service and still shipped in less than 24hrs.

September 26, 2024
Unprompted review
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Reply from Darkside Developments

Hi Greg,

Great to hear you are happy with the service we offer and thank you for the 5 star review! It is much appreciated.

Thanks
Darkside

Rated 5 out of 5 stars

Faultless experience

Contacted Darkside after my previous supplier of Nitrous oxide ceased supply. Great Comms to arrange and turned round onsite quickly with a competitive price. Well worth a trip up the A1

September 14, 2024
Unprompted review
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Reply from Darkside Developments

Hi Neil,

Thanks for the 5 star review. It is much appreciated.

Regards
Danny

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