Dental Directory Reviews 1,273

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4.8

Dental Supply Store

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and engaging teaching styles, making training sessions both informative and enjoyable. Many people highlight the effectiveness of the training and the overall positive user experience, often noting how much they learned and how well the content was delivered. The service provided is frequently described as excellent, with consumers appreciating the clear information and practical examples. However, some customers also noted issues with product quality, such as missing items from deliveries. Some people were dissatisfied with the delivery service, mentioning delays and items being sent to the wrong address. A few other people also felt that there was a lack of coordination between different departments, leading to difficulties in organizing repairs and unhelpful phone interactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers consistently report positive experiences with the user experience. Reviewers frequently highlight... See more

Service

Users describe positive interactions with service, highlighting excellent training sessions and helpful... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the good quality of goods, prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Based on these reviews

Sam was great. Keeping us all informed, checking we didn't have any questions. Moving as quickly as possible to prevent boredom. We all felt we learned something new even though we have been doing thi... See more

Company replied

Wendy did an excellent job today. We specifically asked for Wendy to return to the practice as she was so good last year. She is so knowledgeable and understanding. She teaches the course well giving... See more

Company replied

The trainer for fire marshall / fire training "Rachel" was extremely knowledgeable. She arrived on time and went through each topics in depth. She also showed us how to use the co2 fire extinguisher... See more

Company replied

Wendy was great during our CPR training session. She made it very interesting and involved the whole group by having discussions with us throughout which kept us all engaged. She was also very lovely... See more

Company replied

Company details

Written by the company

Dental Directory is a full-service supplier of dental supplies, equipment and business services in the UK. We supply over 12,000 UK practices with an extensive range of dental products and supplies and our services cover everything you need to run a successful practice including training, compliance, equipment servicing and maintenance. Opening an account with us is fast and easy with our simple registration process. Orders can be placed immediately with free, same-day dispatch for orders over £40 if placed before 6pm. Dental Directory stocks over 30,000 products from leading brands such as Dentsply Sirona, 3M, Septodont, Schulke+, Colgate, TePe, Belmont as well as our own brand UnoDent.

Contact info

6 Perry Way,, CM8 3SX, Witham, United Kingdom
01376 391 100
sales@ddgroup.com
ddgroup.com

4.8

Excellent

1K reviews

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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Mar 17, 2026

Great CPR training

Amy was easy to understand, engaging and helpful. Thank you!

March 17, 2026

Unprompted review

Reply from Dental Directory

Mar 25, 2026

Good afternoon, William

We're happy to hear that you found the interaction with Amy helpful.

Thank you for sharing your positive experience with us.

Kind regards
Dental Directory

Mar 10, 2026

Very clear and interesting presentation.

March 10, 2026

Unprompted review

Reply from Dental Directory

Mar 25, 2026

Good afternoon, Michael

We're so glad you found the presentation clear and interesting.

Thank you for your positive feedback, we appreciate it.

Kind regards
Dental Directory

Mar 9, 2026

Wendy is a brilliant trainer, everything is explained clearly and in detail. Always enjoy these sessions.

March 9, 2026

Unprompted review

Reply from Dental Directory

Mar 25, 2026

Good afternoon, Lisa

We're happy to hear that the training sessions with Wendy are enjoyable and that her explanations are clear and detailed.

Thank you for your positive feedback - we appreciate it.

Kind regards,
Dental Directory

Mar 9, 2026

Wendy is super helpful and amazing…

Wendy is super helpful and amazing teacher! Really enjoyed my session

March 9, 2026

Unprompted review

Reply from Dental Directory

Mar 25, 2026

Good afternoon, Amy

We're happy to hear that you enjoyed the session and found Wendy helpful.

Thank you for sharing your positive experience with us.

Kind regards,
Dental Directory

Mar 9, 2026

Spencer is great

Spencer is great, very helpful

February 25, 2026

Reply from Dental Directory

Updated Mar 25, 2026

Good afternoon,

We appreciate you taking the time to share your positive experience. We're happy to hear that you found Spencer helpful.

Kind regards,
Dental Directory

Mar 9, 2026

Great CPR course

Wendy is always fantastic for the CPR course. She makes the information very easy to comprehend and has great visuals to correspond with each medical emergency that she goes over

March 9, 2026

Unprompted review

Reply from Dental Directory

Mar 25, 2026

Good afternoon, Julia

We're glad you found the CPR course with Wendy fantastic and that the information was easy to comprehend with great visuals.

Thank you for your positive feedback - we appreciate it.

Kind regards,
Dental Directory

Mar 9, 2026

Wendy was fantastic, stayed in a professional manner and the session for cpr was clear and effective

February 18, 2026

Unprompted review

Reply from Dental Directory

Mar 2, 2026

Good morning, Fatima

We're happy to hear that the CPR session was clear and effective, and that the facilitator was professional.

We appreciate your positive feedback.

Kind regards,

Dental Directory

Feb 13, 2026

too much packaging

too much packaging, ie plastic bags
always items to follow

February 3, 2026

Reply from Dental Directory

Feb 16, 2026

Good morning,

We appreciate your feedback and apologize for the excessive plastic packaging. We are working to reduce our environmental impact and appreciate you bringing this to our attention.

Depending on order size we may have to split your order into multiple packages or if we are waiting for certain items from our suppliers we do not wish to make our customers wait for the whole order so some items may not arrive together.

Kind regards,

Dental directory

Feb 13, 2026

We had a BLS/ME training on our dental…

We had a BLS/ME training on our dental practice. Rachel was so good, she explained all the topic so well. I had great training, learn a lot from her. Thank you Rachel !! 🥰❤️

February 13, 2026

Unprompted review

Reply from Dental Directory

Mar 2, 2026

Good morning,

We're happy to hear that you had a great training experience and learned a lot. We appreciate your kind words and are glad the topics were explained well.

Thank you for your positive feedback.

Kind regards,

Dental Directory

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