Dental Directory Reviews 1,273

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and engaging teaching styles, making training sessions both informative and enjoyable. Many people highlight the effectiveness of the training and the overall positive user experience, often noting how much they learned and how well the content was delivered. The service provided is frequently described as excellent, with consumers appreciating the clear information and practical examples. However, some customers also noted issues with product quality, such as missing items from deliveries. Some people were dissatisfied with the delivery service, mentioning delays and items being sent to the wrong address. A few other people also felt that there was a lack of coordination between different departments, leading to difficulties in organizing repairs and unhelpful phone interactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers consistently report positive experiences with the user experience. Reviewers frequently highlight... See more

Service

Users describe positive interactions with service, highlighting excellent training sessions and helpful... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the good quality of goods, prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Based on these reviews

Rated 5 out of 5 stars

Sam was great. Keeping us all informed, checking we didn't have any questions. Moving as quickly as possible to prevent boredom. We all felt we learned something new even though we have been doing thi... See more

Company replied

Rated 5 out of 5 stars

Wendy did an excellent job today. We specifically asked for Wendy to return to the practice as she was so good last year. She is so knowledgeable and understanding. She teaches the course well giving... See more

Company replied

Rated 5 out of 5 stars

The trainer for fire marshall / fire training "Rachel" was extremely knowledgeable. She arrived on time and went through each topics in depth. She also showed us how to use the co2 fire extinguisher... See more

Company replied

Rated 5 out of 5 stars

Wendy was great during our CPR training session. She made it very interesting and involved the whole group by having discussions with us throughout which kept us all engaged. She was also very lovely... See more

Company replied


Company details

  1. Dental Supply Store
  2. Medical Equipment Supplier

Written by the company

Dental Directory is a full-service supplier of dental supplies, equipment and business services in the UK. We supply over 12,000 UK practices with an extensive range of dental products and supplies and our services cover everything you need to run a successful practice including training, compliance, equipment servicing and maintenance. Opening an account with us is fast and easy with our simple registration process. Orders can be placed immediately with free, same-day dispatch for orders over £40 if placed before 6pm. Dental Directory stocks over 30,000 products from leading brands such as Dentsply Sirona, 3M, Septodont, Schulke+, Colgate, TePe, Belmont as well as our own brand UnoDent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

The trainer

The trainer, Rachel was amazing - v knowledgeable engaging and kept it interesting - would highly recommend to group training at York practice or any setting

February 13, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning, Jay

We're happy to hear that you found the training to be so informative and engaging. We appreciate your recommendation for group training at the York practice.

Thanks for your feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Best Basic Life Support ever

Rachael Vosper is a really good presenter. The practical on the resus dummies monitored on phone app was really useful.

February 12, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning, Craig

We're happy to hear that you found Rachael skilled and the phone-monitored practical session with the recus dummies useful.

Thank you for your positive feedback.

Kind Regards,

Dental Directory

Rated 5 out of 5 stars

Racel Vosper excellent Teacher

Rachel Vosper excellent Teacher, very clear, very knowledgeable and fun. Really great course learnt a lot

February 12, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Hi Lisa,

We're happy to hear that you found the teacher excellent, clear, knowledgeable, and fun.

We're glad you enjoyed the course and learned a lot.

Thanks for your feedback.

Kind regards,

Dental Directory

Rated 3 out of 5 stars

A number of items requested have been…

A number of items requested have been on back order for months.
Some orders not received.
Long lag time between payment and update on account.
Account frequently suggests payment not made when it has left my bank account over a week before.
Delays in delivery more frequent than desired.
Some items are competitively priced.

January 21, 2026
Dental Directory logo

Reply from Dental Directory

Good morning Sandra,

We appreciate you bringing these issues to our attention. We are sorry to hear about the back orders, missing orders, payment discrepancies, and delivery delays.

We'll investigate these concerns to improve our service. We value your feedback.

Kind Regards,

Dental Directory

Rated 5 out of 5 stars

Wendy was really lovely and friendly!

Wendy was really lovely and friendly. Learnt everything we needed to aswell as keeping things fun. we would definitely love to have her back next time! Thank you

February 11, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon Rebecca,

We're happy to hear that you found the session fun and informative.

It's great to know that you enjoyed the experience and would like to have her back.

We appreciate your feedback,

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Wendy CPR training

Wendy was lovey, informative and friendly

February 11, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Georgina,

We're happy to hear that you found the experience so positive and informative.

Thank you for your kind words.

Kind regards,

Lydia

Rated 5 out of 5 stars

Enjoyed the cpd

Rachel was excellent.

February 10, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Sadaf,

Thank you for taking the time to leave a positive review about our trainer Rachel.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

A special thanks to Rachel for…

A special thanks to Rachel for Explaining everything beautifully as it was my first ever cpr training & it was really amazing lots of knowledge
Thankyou!

February 10, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Wasif,

We're happy to hear that your first CPR training was amazing and informative.

We appreciate your kind words and thank you for sharing your experience with us.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Very informative and a nice experience

Very informative and a nice experience

February 10, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Cristian,

We're glad you found our services informative and had a nice experience.
Thank you for your positive feedback.

Kind Regards,

Dental Directory

Rated 5 out of 5 stars

Rachel’s CPR training was clear and…

Rachel’s CPR training was clear and thorough, offering excellent practical advice for managing medical emergencies specifically within a dental setting."

February 10, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning,

We're happy to hear that the CPR training was clear, thorough, and offered excellent practical advice for managing dental medical emergencies.

Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Rachel vospre was brilliant

Rachel vospre was brilliant very clearly explained everything. Was lovely and answered every question we had.

February 10, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Sian,

We're happy to hear that the explanation was clear and that all your questions were answered.

We appreciate you taking the time to leave this positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Wendy made it very enjoyable with going…

Wendy made it very enjoyable with going into groups with the cards and discussing the signs and symptoms between ourselves. It was all very informative and well explained

February 10, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Olivia,

We're happy to hear that you found the group activities and discussions about signs and symptoms enjoyable and informative.

We appreciate your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

We only use them to be honest

We only use them to be honest! That is how good they are

October 6, 2025
Dental Directory logo

Reply from Dental Directory

Good morning,

We are so happy to hear that you think so highly of our services.
Thank you for your continued support and for taking the time to leave us a review.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Great training with Rachel as always!

Great training with Rachel as always!

February 9, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Sarah,

We're happy to hear that you had a great training experience. Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Great training delivered by Rachel…

Great training delivered by Rachel Vosper as always

February 9, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning,

We're happy to hear that you found the training great. Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Wendy’s CPR training was excellent

Wendy’s CPR training was excellent. Interactive and fun (as much as it could be). Thank you

February 9, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Kanika,

We're happy to hear that you found the CPR training excellent, interactive, and fun. Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

BLS TRAINING

Wendy did a great job at explaining all of the medical equipment and situations in great detail. She also made it fun and interactive for everyone!

February 9, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Caitlin,

We're happy to hear that the equipment and scenarios were explained thoroughly and that the session was fun and interactive.

Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Brilliant refresher

Wendy was brilliant in helping refresh my basic life support training . She was engaging and knowledgeable. Thank you. Aisha Ahsan

February 9, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Aisha,

We're happy to hear that your basic life support training was a brilliant and engaging experience.

We appreciate your positive feedback and thank you for sharing.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Rachel was excellent

Rachel was excellent

February 6, 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Rhi,

Thank you for leaving positive feedback about the training session you had with Rachel.

Kind regards,

Dental Directory

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