As always Decathlon delivered quality products for acceptable price. I really love the products that you can find in Decathlon, and all of them are having good quality. Price or quality of the prod... See more
Company replied
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The Swedish website does not look 100% well integrated when it comes to order confirmation and delivery tracking, but it works well. Decathlon products are really good. Only shame is they're only loc... See more
Company replied
Problems with delivery system and incongruous between online and email. Online it said it was delivered but in the shop my order was not present there yet…therefore, it made me lose a lot of time. Onc... See more
Every step was easy, ordering- confirmation of order- delivery. Product was easy to assemble and we are quite satisfied by product itself: good quality of the materials, good balance. It is good exer... See more
Company replied
Company details
- Sporting Goods Store
- Activewear Store
- Bicycle Store
- Outdoor Clothing and Equipment Shop
- Sportswear Store
Information provided by various external sources
Världens största sportåterförsäljare. Hos Decathlon hittar du fler än 40.000 sportartiklar inom över 70 sporter. Vi levererar våra prisvärda produkter till hela Sverige. Decathlon startade 1976 i Lille, Frankrike och sedan dess har vi expanderat till över 50 länder. Här på Decathlon designar, producerar och distribuerar vi våra egna märken, våra passionbrands. Vi är sportutövare, så våra produkter måste möta vår egen höga standard. De självklara fördelarna med detta är att vi kan ha mycket konkurrenskraftiga priser utan att kompromissa med kvaliteten.
Contact info
Droskvägen 2, 177 45 , Järfälla, Sweden
- +468281334
- kundservice_online@decathlon.com
- decathlon.se
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most stuff is not in stock
July 19, 2021
Reply from Decathlon Sverige
Hi,
Thank you for your review.
Sorry to hear some of the items you were looking for was out of stock.
You can always send an email to our customer service, and they can check if there is any estimated date the product will be back in stock.
Have a nice day.
// Ebba, Decathlon
kickbikes, trampoline and bicycle.
We bought 3 different kickbikes, bicycle and trampoline....We are happy with services and quality.
July 16, 2021
Great Quality, Good selection, could improve delivery speed
I think the quality of products are good, shows good innovation and caters for the needs of the customer.
Always had positive experiences with the products.
The only downside is the delivery times can be quite long in these modern times. I think more local distribution centres would be an advantage
July 4, 2021
Over 2 weeks delivery time and still no…
Over 2 weeks delivery time and still no parcel... im at this point not even shure IF im recieving anything that i have payed for...
This is a new low for online shopping...
June 23, 2021
Unprompted review
Good entry level range, long delivery time
They have a good range of entry-level gear all round. I am happy with all of the stuff I ordered there.
the only downside of ordering here are the long delivery times.
For example: I ordered some goods last friday 4th of June, then already they expected the goods to be here on the 14th of June. It usually takes quite some more time than ordering anywhere else, where 2/3 day delivery is much more normal. And then you need to pay for the shipment as well, 49 crowns.
So if you have time to wait, its a good store. If you are in a hurry, look elsewhere.
June 9, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for your review.
We're happy to hear you like our products!
But sorry to hear you feel unsatisfied with the delivery time.
Our warehouses are located around Europe with the closest one in Poland. We share these with other Decathlon stores, and all orders are handled in turn.
With that said, we constantly try to work on our delivery times, and usually delivery is about 6-9 business days.
Thank you for choosing Decathlon.
Wishing you a wonderful day!
// Ebba, Decathlon
Service in Sweden sucks
Service in Sweden sucks! Bought this Roddmaskin hopfällbar 100 DOMYOS rowmachine in Jan of this yr and 2 of the 4 wheels under the seat are broken which of course stops the seat from gliding. Be aware of the cheap plastic wheels! It was 1899kr ok not an expensive one but I figured I would use it a few yrs and replace. I only got 5 months usage and really only used it a few times as I am a member in a gym. The service so far is not encouraging, have sent pictures in and haven't really got a straight answer, yes they want me to send it in ok..but acknowledge the pic shows these wheels are cracked. Only way to contact customer service is through email and can't reply to their mail either you have to start a new mail so you know. Have tried to phone, they won't answer. So what do I feel about their service? sucks big time be aware!!! I bet many get discouraged with their answers and don't bother to get their money back. I really don't expect it either.
June 1, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for your review.
First of all I want to say I'm really sorry to hear the product you bought broke!
I am also sorry to hear that you don't feel happy with our customer service.
When something is broken we usually need to have it sent in to us either as a claim, or to our warehouse to have it fixed.
Unfortunately because of the pandemic we are not able to have our phones working, and are instead replying via email or chat as much as possible.
We hope you can understand.
If you have any more questions always feel free to send us an email and we will try our best to help you as soon as possible.
Wishing you a wonderful day.
// Ebba, Decathlon
I been a customer at Decathlon (both in…
I been a customer at Decathlon (both in France (Mandelieu and Sweden Barkarby) for a long time. Therefore I ordered a golf set from Wilson with all clubs and bag for my son. When the order finally arrived, they had sent me three tennis balls instead of my clubs and bag!
When I called customer service, they did not have any opening time anymore!!!
Finally I got in contact with the shop in Barkarby, but unfortunately they treated me as the idiot! No excuses was given from them. I was the problem!!!
The man ended the call by saying do you want a new order or not, and hang on!
A lot to learn around customers service for that unit!
April 21, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
First of all, I really want to apologize that our warehouse sent you the wrong products.
Then I would like to apologize if you feel you we're treated badly.
You as our customer is what is most important to us, and we always want you to feel that we care.
Of course you are not the problem, and you should never feel that way.
I can see that the staff in the store created a new order for you, and you will receive the products you originally ordered.
Once again, I'm really sorry you feel you were treated badly by the staff you talked to in the store.
But if you have any troubles with an order in the future, I advise you to contact customer service directly instead.
Unfortunately the customer service phone is currently not active, but we reply to emails as fast as possible.
Wishing you a wonderful day.
// Ebba, Decathlon
disappointed from services
disappointed from services.
package was prepared day after of order and then waited 7 days for shipment so they punished me that i didn’t paid priority shipping and because closest store is 5 hours of drive i was not able to take it by myself.
price is also jot win, it is equal for regular stuff then bikester or other shops. will never use again and tell to all my friends about this weak customer service
March 30, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for your review.
I'm sorry to hear that you're not happy with your order from us.
Our warehouses are located around Europe with the closest one in Poland. We share these warehouses with other Decathlon stores, and all orders are handled in turn. Therefore it may take a few days before your order starts being handled in the warehouse.
Therefore there is no way to make the handling of an order go faster in our warehouse.
We offer express home delivery. In this case, the package will be sent from one of our stores instead of being sent from our warehouses, and the delivery therefore goes much faster.
We're sorry to lose you as a customer.
You, as a customer, are what is most important to us, and we're really sorry to hear you felt this experience was so bad.
Wishing you a wonderful day.
// Ebba, Decathlon
World class customer service!
Really impressed with the level of service and warm welcome from the french? bike mechanic in Barkarby/Järfälla store. He really goes beyond what the job requires to make the customer happy. /Best regards from Fredrik with the Original 7 bike/faulty bottom bracket.
February 25, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're glad to hear that you feel satisfied with the service you got in our store.
Thank you for choosing Decathlon.
We wish you a wonderful day.
// Ebba, Decathlon
Reply from Decathlon Sverige
Hi,
Thank you for your review.
We're glad to hear you're happy with your order.
Thank you for choosing Decathlon.
We wish you a wonderful day.
// Ebba, Decathlon
click and collect, quick and easy
I used the click and collect, it was easy, quick and painless.
Mention your identifying name and look for your package to assist quicker retrieval.
Perhaps an area for improvement would be a better system for identifying your package further reducing time in the store and exposed to potential corona sufferers.
February 9, 2021
Reply from Decathlon Sverige
Hi,
Thank you for your review.
We're glad to hear you're satisfied with your order.
If you order a package to be picked up in the store, you may, due to the ongoing pandemic, call the store and ask them to bring the package to you in the parking lot.
Read more about this here:
https://www.decathlon.se/hamta-butik.html
Thank you for choosing Decathlon.
We wish you a wonderful day.
// Ebba, Decathlon
Perfect and very high quality.
February 9, 2021
Reply from Decathlon Sverige
Hi,
Thank you for your review.
We're glad to hear you like our products.
Thank you for choosing Decathlon.
We wish you a wonderful day.
// Ebba, Decathlon
Great product
Great products, but long delivery time from France.
Really happy with my down jacket
February 3, 2021
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're glad to hear you like the products.
And we're sorry if the delivery of your order was longer than expected.
Our warehouses are located around Europe, and therefore the delivery can be a bit longer than what you might be used to.
But we always try to deliver all orders within 6-9 business days.
Have a nice day.
// Ebba, Decathlon
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're glad to hear that you're happy with your order.
Wishing you a wonderful day.
// Ebba, Decathlon
Slow service
Slow service ! Slow customer support ! 6 days to reply to a query is shocking! 3 weeks to deliver a parcel even more shocking !
January 25, 2021
Reply from Decathlon Sverige
Hi,
Thank you for your review.
We're sorry to hear that you're not satisfied with our customer service, and that your order was delayed.
Our warehouses are located around Europe, with the closest one in Poland.
We share these warehouses with other Decathlon stores, and all orders are handled in turn.
This means that the delivery time can be a bit longer than what you might be used to, but we always try to deliver all orders within 6-9 business days.
We hope your next order goes smoother.
Have a nice day.
// Ebba, Decathlon
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're glad to hear you like our products.
Our warehouses are located around Europe, with the closest one in Poland. We share these warehouses with other Decathlon stores, and all orders are handled in turn.
This means that our delivery time can be a bit longer than what you might be used to, but we always try to deliver all orders within 6-9 business days.
Thank you for choosing Decathlon.
Wishing you a wonderful day.
// Ebba, Decathlon
Super slow delivery, products damaged and almost outdated...
Order from 28/12/2020, delivered... the 14/01/2021 (slow but as promised).
Mainly sport energy products.
One pack was opened and not complete... While 9 of 19 the items have to be consumed before summer 2021. I wasn't planning to train so hard the next 6 months.
I guess it was just a bad joke. Not happy.
January 14, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're sorry to hear that you're not satisfied with the products.
Feel free to contact customer service via email kundservice_online@decathlon.com if you wish to return something.
Have a nice day.
// Ebba, Decathlon
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're sorry to hear the delivery was delayed, but glad to hear you're satisfied with everything else.
Have a nice day.
// Ebba, Decathlon
Good Value for Money & Service
Wherever I go, I always find Decathlon the most inexpensive, and with good quality for money. Also I get to do comparison, as there are a wide variety of products.
This product is not Decathlon's own brand, but Decathlon gives the best offer in the market! Their packaging is very solid. A return slip is readily available in the package and has already been registered with the postal office in case we would like to return the order.
My order arrived safe and sound. I am extremely happy with their service. Thank you Decathlon!
January 14, 2021
Reply from Decathlon Sverige
Hi,
Thank you for taking your time to write this review.
It makes us really happy to hear that you're satisfied with your purchases from Decathlon.
Thank you for choosing us, we wish you a wonderful day.
// Ebba, Decathlon
Long delivery time
Ordered for 10 days ago. Products were in stock and are that still. But not sent yet even if they claim that they already picked them up the day after my order (if I log in into my account). I regret ordering there. Need the products actually right now. Without the possibility to get them in my city I am relying on ordering them on the internet.
January 13, 2021
Unprompted review
Reply from Decathlon Sverige
Hi,
Thank you for leaving a review.
We're sorry to hear your order was delayed, and that you regret this purchase.
You, as our customer, are what's most important to us, and we're really sorry to hear that you don't feel satisfied with this purchase.
Feel free to send an email to our customer service, kundservice_online@decathlon.com
So we can check what might be the issue with your order.
Wishing you a wonderful day.
// Ebba, Decathlon
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