Delan Engineering Ltd Reviews 331

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, often highlighting their excellent quality and user-friendly experience. Many praise the seamless functionality and precision of the devices, particularly for flight and racing simulators, noting that they work flawlessly right out of the box. The customer service and staff are consistently described as outstanding, with prompt, helpful, and friendly responses that go above and beyond to resolve any issues. However, some people mentioned minor issues with certain accessories, such as the camera mount not being stable or the adhesive for the velcro not holding up. A few customers also noted that the camera cable length could be improved, and some experienced challenges with the range of the device or the quality of 3D printed parts, requiring extra effort to get optimal performance.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are highly satisfied, praising its ease... See more

Quality

Customers had positive experiences with quality, often praising the products for being well-made,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product's ease of use and seamless... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the customer service for being helpful, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not a seconds hesitation in recommending this company and it's products. Got the Delanclip fusion pro setup and my only gripe was the cable length for the camera. Everything works and easy to understa... See more

Rated 5 out of 5 stars

Used another well-known tracking system for yeats with FSX later FSX Steam. Couldn't find the camera after a recent move so thought I would just buy another. High price made look for an alternative. D... See more

Company replied

Rated 5 out of 5 stars

Have being client for over 5 year.i am using Delanclip fusion and Ps eye camera.i swamped Ps eye camera for a Delancam1 and I must say it was a grate decision.Delancam1 works wery well if you have lo... See more

Rated 5 out of 5 stars

Extremely timely shipping, great product, minor 3D printing defects. Purely cosmetic and nothing performance degrading. Using Fusion with TrackIR camera and have the smoothest head tracking experience... See more


Company details

  1. Computer Accessories Store

Written by the company

Delan Engineering Ltd is a UK-based company founded in 2013 by passionate PC gamers and real-world aviation enthusiasts. We specialize in making affordable, high-quality head tracking devices for PC gaming. Our main brand, Delanclip, helps gamers control in-game camera views using natural head movement instead of a mouse or joystick. It’s all about immersion and freedom. Our devices work with many games like Microsoft Flight Simulator, DCS, Elite Dangerous, Farming Simulator, Euro and American Truck Simulator, ARMA, racing games and more. We offer both wireless and wired options: Delanclip Fusion Pro is our premium wireless solution, and Delanclip Gamer Pro is the wired version for those who want precision without worrying about charging. We also make our own custom camera, DelanCam1, which supports both point tracking and face tracking with swappable lenses. Everything is plug and play, Windows and Linux compatible, and easy to set up. Our products are made in the UK with care, tested by real gamers, and backed by responsive customer support. If you want a better, more immersive gaming experience with smooth and natural control, Delanclip is the way to go.


Contact info

4.8

Excellent

TrustScore 5 out of 5

331 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent product

Excellent product, works great and haven't had an issue with it. Long battery life for when i'm playing DCS

May 6, 2025
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Reply from Delan Engineering Ltd

That’s music to our ears! Always great to hear when everything just works – especially for DCS pilots who need that long-lasting power. Thanks for flying with Delanclip!

Rated 5 out of 5 stars

10/10 Tom is amazing

Tried this company because I didnt want to pay a lot more for a TrackIR and the tracker I got works amazing and has a nice sleek design and easy to setup. I had an issue with it charging (was my fault in the end, tracker was fine) and after a few emails back and forth I got a new one sent out with a new charger and its flawless. Probably the fastest and easiest customer service ive ever had even even replied within 5-20 mins. 10/10 would recommend

April 16, 2025
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Reply from Delan Engineering Ltd

10/10 review for a 10/10 customer! Big thanks for the awesome feedback – Tom will be buzzing to hear that. Glad everything’s working flawlessly now, and great call choosing Delanclip over the pricey alternatives. Enjoy the sleek setup and smooth tracking!

Rated 5 out of 5 stars

My Latest Delan Purchase

I bought a Delan fusion several years ago, and the camera finally gave up the ghost. During those years I had a few correctable issues and Tom was great at giving me personal advice to correct the problem. So I decided to try the lens Delan offers and purchase a PS 3 camera on Amazon. Did that and put it all together. Had terrible results. Contacted Tom and he told me disassemble the camera and he gave me through cleaning instructions. I did and the camera set up works perfectly. I would advise looking for a config file specifically for DCS online if you are using this set up for that sim.

June 9, 2025
Unprompted review
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Reply from Delan Engineering Ltd

Thanks for sticking with us all these years! Love how you brought the setup back to life with a PS3 cam and some DIY spirit – and awesome to hear Tom’s support helped get things dialed in. Great tip for DCS users too. Wishing you many more smooth flights ahead!

Rated 5 out of 5 stars

Fantastic all around!

Upon learning of this delanclip I emailed and asked so many questions. All were answered very quickly. Price is right, and the product is very nice. I have zero issues with this product or the support.
Highly recommend!

May 9, 2025
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Reply from Delan Engineering Ltd

Now that’s what we love to hear! Super happy everything went smoothly – from questions to setup. Glad you’re enjoying the product and that support delivered. Thanks a ton for the recommendation – see you out there in the sim world!

Rated 4 out of 5 stars

Very happy withe the product

Very happy withe the product. The on off switch feels a little flimsy. A little worried it will easily break.
Apart from that it's perfect

May 7, 2025
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Reply from Delan Engineering Ltd

Thanks for your feedback! We're really glad you're happy overall and appreciate the kind words. Regarding the switch – we hear you! It's designed to be lightweight but reliable, and we haven’t had reports of failures. Still, we understand your concern and would love to help if anything ever happens.

If anything ever feels off, just let us know—we’re here and happy to help make sure your experience stays perfect.

Rated 5 out of 5 stars

Excellent, affordable tracking.

Used another well-known tracking system for yeats with FSX later FSX Steam. Couldn't find the camera after a recent move so thought I would just buy another. High price made look for an alternative. Dlanclip with camera has provided an excellent replacement - and extremely helpful support from Dlan got me up and running in FSX Steam in short order! Couldn't be more pleased.

May 15, 2025
Unprompted review
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Reply from Delan Engineering Ltd

That’s how you make a comeback! Swapping out the old setup and jumping back into FSX Steam with Delanclip – solid move. And yeah, no need to pay silly money when you’ve got proper tracking that just works (with backup from the crew when needed). Enjoy those smooth skies!

Rated 5 out of 5 stars

Pure awesome 👌

Had the Track IR pro for years. I sold it when I didn't play more sim. And then years after. I missed it. Bought the Delan Clip fusion pro and im very pleased with it. Seems like a very good quality. And extra plus that it's on batteris so no wires. So far, excellent piece of equipment.

April 21, 2025
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Reply from Delan Engineering Ltd

That moment you come back to simming and upgrade your gear? Pure win. Going from wires to wireless with the Fusion Pro is a game-changer – clean setup, zero fuss. Glad it's ticking all the boxes for you. Welcome back to the cockpit!

Rated 5 out of 5 stars

Company

Company, serious and precise. Average delivery times.

April 21, 2025
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Reply from Delan Engineering Ltd

Thanks for the feedback! We always aim to be reliable and deliver solid gear that works as expected. If there’s ever anything we can do to improve your experience further, we’re just a message away!

Rated 5 out of 5 stars

Good product

Good product. Great customer service!

April 14, 2025
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Reply from Delan Engineering Ltd

That’s what we’re here for – solid gear backed by support that actually gives a damn. Appreciate the shoutout!

Rated 5 out of 5 stars

Really liked and still testing

Really liked and still testing. Overall I'm enjoying the Delanclip.

April 14, 2025
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Reply from Delan Engineering Ltd

Sounds like you’re off to a good start – love hearing that! Take your time dialing it in, and if you need any tips while testing, you know where to find us. Have fun out there!

Rated 5 out of 5 stars

OUTSTANDING customer service

OUTSTANDING customer service. I asked a question and got a response the next morning. Truly passionate about the product and making their customers happy long after delivery, highly recommend!!!

November 8, 2024
Unprompted review
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Reply from Delan Engineering Ltd

That means a lot – we’re all-in on making sure things run smooth even *after* the box shows up. Thanks for noticing the care we put in. Enjoy the ride, and see you in the sim skies!

Rated 5 out of 5 stars

Brilliant product

Brilliant product and brilliant customer support!

May 14, 2025
Unprompted review
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Reply from Delan Engineering Ltd

Now that’s what we love to hear! Nothing beats having gear that delivers *and* a team that’s got your back. Thanks for flying with us!

Rated 3 out of 5 stars

OK overall, but with several drawbacks

I am overall satisfied with the device, but the camera mount is just awful. For the price you are asking, it should be a mount with rubbered base that sits firmly in place once put. Yet it just sits on top of the screen freely with no fixation and slides left and right, disturbing my position.
You should also have a longer camera cord, while the charging cord is a bit too long in my opinion.
However, i like the way you made the charge cord connection to the device on the magnet and it being rotational on one axis.

April 14, 2025
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Reply from Delan Engineering Ltd

Thanks for your honest feedback! We're glad you're overall satisfied, and we appreciate the specific points you raised. The camera mount is designed to sit on top of a monitor, and we've had great stability results across thousands of setups—so we’re genuinely puzzled to hear it’s sliding in your case.

We really wish you had reached out to us directly instead of posting a low rating. We’re always happy to help and would have worked with you to find the perfect solution!

Rated 5 out of 5 stars

Brilliant service

Customer support is incredible, super fast replies, super friendly and super helpful. The clips are amazing for their price, best on the market in terms of setup, price and quality. Absolutely deserved 5 star rating. Would give 10 if I could.

April 19, 2025
Unprompted review
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Reply from Delan Engineering Ltd

Now that’s a review that fuels the team! Big thanks for the kind words – we’re all about making great gear without breaking the bank, and always being here when you need us. Enjoy every minute in the sim!

Rated 5 out of 5 stars

DelanClip is good, recommended

I'm very happy with my interactions with DelanClip. I bought my first IR head tracking piece a few years back. It did develop a fault within a year, so I contacted the support email address, shipped the item back for free (I paid delivery and they re-imbursed, based off the receipt), and they sent me a repaired unit for free.

My unit did unfortunately fail 4 years later, and was outside of warranty by a few years, but I did contact support again, and they gave me a discount, showing they appreciate their customers. If you want head tracking gear cheaper than Track IR at a high quality, you can't beat these folks and their products 🙂

March 26, 2025
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Reply from Delan Engineering Ltd

Thanks a ton, James!
We’re really glad you reached out when things went wrong—and even happier we could help each time.

Four years of use isn’t bad at all, and your loyalty means a lot to us. It’s great to hear you’ve stuck with DelanClip over the years and that we’ve earned your recommendation.

If you ever need anything else (or just want to geek out over sims), we’re always here for you!

Rated 5 out of 5 stars

Great product

Great product, easy to follow instructions. Setup a little finicky, but it's a trial and error kind of process to find the perfect setup for your own preference.

Update to reply: I'm OK with dialing it in myself to be honest, it's fairly straightforward. The main thing i was struggling with at first was it being far too sensitive, changing the Max input value was the only thing I needed to change to solve that. Works beautifully now, appreciate the offer of help though and was the reason I went with Delanclip over trying to make something myself. I had already read through reviews on here and saw how willing to help you guys are.

Thanks again. :-D

March 27, 2025
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Reply from Delan Engineering Ltd

Thanks for the great review, Anthony! You're absolutely right—getting it dialed in can take a bit of trial and error, but once it's set to your liking, it really shines.

We're glad the instructions helped and that you're enjoying the experience. If you ever want tips to fine-tune things further, we're always here to help. Happy tracking!

Rated 5 out of 5 stars

Everything perfect

Everything perfect. The product, customer service and tutorials made an easy setup and nice experience. Good job Tom!! Cheers

March 17, 2025
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Reply from Delan Engineering Ltd

Hi Andreas,

Thank you so much for your fantastic feedback! We're delighted to hear that you had a smooth setup and a great experience with our product and support!

Your kind words motivate us to keep improving. If you ever need assistance or have questions in the future, don't hesitate to reach out.

Enjoy your head tracking adventures and happy gaming! Cheers!

Rated 5 out of 5 stars

Great product

Great product, works perfectly. Great service. Highly recommend.

March 14, 2025
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Reply from Delan Engineering Ltd

That's fantastic to hear—thanks for recommending us! It sounds like you're fully set up and enjoying your DelanClip to the max. If you ever need anything, we're right here. Keep having fun and happy tracking!

Rated 5 out of 5 stars

Slight issue with the USB C connection…

Slight issue with the USB C connection to my PC, found a quick fix on reddit for it though, otherwise great.

(Fix was pinching the end to make a better connection)

March 20, 2025
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Reply from Delan Engineering Ltd

Thanks for your feedback, Joshua! Glad you found the product great overall, and thanks for sharing the quick fix you discovered. If you'd like us to take a closer look at that USB-C connection issue or offer any further assistance, please don't hesitate to reach out—we're here to help!

Rated 4 out of 5 stars
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Reply from Delan Engineering Ltd

Thanks for the review, Neo! Glad you're finding our IR head tracking a great entry-level solution. We're here if you ever need assistance or tips to get the absolute best from your device. Enjoy your tracking experience!

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