Deliveroo Reviews 320

Disgusting service, long wait for freezing cold food from quite clearly an illegal 👎🏼🤮

Ordered something and I cancelled immediately and reordered as missed something off. They didn't refund the cancelled order even tho email sent saying it would.... Had to dispute through the bank. Awful service. Didn't even answer messages. Get a bot service not a human. Avoid and check your cancelled items are refunded.

I’ve used them for years and spent literally tens of thousands of pounds with them. I’ve had 4 incorrect orders the past month and they are rude and gave no compensation at all ….no refund …no correct items . DO NOT USE!!

I ordered food off a restaurant on their site the deliveroo driver got lost blamed it on his sat nav
Food came was stone cold made a complaint and got told id get a refund my order was £14.56
I woke up this morning to a refund of £2.40 i started a online chat with a agentvand they said nothing they can do. They were not understanding sounded like they couldn't be bothered. £14.56 might not seem a lot but it is to me. But they still sticking to the 2.40

Horrific company! Scam you out of money when you don’t receive the items and don’t give any compensation so you basically pay for stuff you don’t get. Unhelpful rude staff. Deleted the app instantly! Avoid!

Not even 1 star worth meals are cold and drivers think that everybody is stupid they don’t even know you can track them

As the old saying goes, if someone rips you off once, it's their fault. If they do it twice, it's your fault.

I have used Deliveroo now and again over the years with very little issue BUT today I used them for a few bits from Asda.

Some items charged for were missing, so contacted them to basically be told 'Sorry, but we aren't going to refund you'!!

When pressed to explain why, they ended the chat. I found a number, only to be told to use live chat, despite me telling her they were useless & were only coming out with copy/paste responses that told me nothing before they ended the chat.

I'm shocked at how they think they can get away with treating customers who complain about being charged for fresh air.

I contacted my bank for a chargeback for the missing items and won't ever use them again.

What they hope to gain by doing this is beyond me as, even if they manage to screw the customer over on one order, surely the loss of future income negates this and more.

2 HOURS WAIT FOR THE ORDER; FOOD WAS BLAND. DELIVEROO WAS HELPLESS; SAID THAT THEY DONT COVER RESTAURANTS WHICH DELIVER DIRECTLY. ALSO THE RESTAURANT WAS LEAST APOLOGETIC AND THEY TRY TO GET FAKE 5 STARS ON THE APP

Deliveroo are essentially thieves. Someone sent me a 100 pound voucher which doesnt work. I have called their support desk 12 times, sent all requested data inc pin no for voucher over 8 weeks (yes 8 !) and been told each time someone would call back in 24- 48 hours. Nothing. I have requested they refund the money. They say the can't. So if the service doesnt work and they wont refund the money that is theft...

Absolutely disgusting service..Will give you the wrong food in ripped bags and say that's okay cut you off!?.. how the f is this legal!?
These crimnals should be lo kex up!

Struggling to even give one star tbh. Very regular customer treated like rubbish today when I received incorrect, cold and half full items. Was blamed fully on the restaurant. Spent £31 got £4 back

Deliveroo is a good service.

Much better than its competitors in my opinion. When I need a quick delivery of items I often find the best deal on Deliveroo.

Much better deals that Just Eat.

The courier’s attitudes vary. It’s not always warm and embracing. Clearly they’re not all trained on ‘Excellent’ customer service and a lot of the times many of them speak very little English.

The Deliveroo App is always glitching so many times I have to share my HotSpot so Drivers can complete the order.

But my orders always get here in a reasonable time and in acceptable conditions.

Thieves! Horrible disgusting company!

Can’t find drivers, this is very bad and frustrating! Place an order at 18.25 now at 20.00 can’t find a driver
I doubt this company will improve, even by chat help takes ages DO NOT USE IT ANY MORE THIS COMPANY IS MY RECOMMENDATION

Wish I could give 0 stars. I was banned after several successful claims for a refund over cold and spoilt food deliveries as is my right according to UK consumer protection law.

Avoid this scummy company at all costs. It deserves to go under.

Absolutely unacceptable.
I waited over an hour for my order, only for Domino’s to cancel it without warning. No food, no proper explanation, just wasted time and frustration.
You make customers wait, then simply delete the order like it means nothing. That’s not service — that’s disrespect.
If you can’t fulfil orders, don’t accept them in the first place.
Very poor experience. Won’t be ordering again.

Horrific customer service and delivery in general, clot cold food and no offer of compensation

Company is thieves. I place an order which i never received and they're refusing to refund me !!!!!!!!!! Absolutely disgusting as a big company and they're refusing to refund me !!!!!!!!!!, do not use this company they are thieves!!!!!!!!!

I ordered Waitrose groceries at 7.30pm tonight. After 2 hours I rang Waitrose to see where my order was as they had said it would be 40 mins max. Waitrose told me the deliveroo rider stole my bag of groceries. Waitrose sent me my order again luckily. Deliveroo - what kind of people are you hiring???

I wish I could give it worse than 1 star. They give you a delivery time, once you click on the restaurant they give you a range for the delivery time but even the lower end is always higher than the initial announced delivery time (and the higher end is around double that). More often than not, the order comes later than that initial range. What is worse, is that you are charged a delivery and service fee, and part of the reason why your order is late is because they ask their riders to make various deliveries along the way (but the charge you the same regardless of whether they are charging other customers for the same rider).
When you try to talk to their customer service they pretend none of the above is true and do not have a process to lodge formal complaints, just do copy paste of messages that are honestly insulting to customers by pretending they’re stupid.