Deliveroo Reviews 320

I have had to chase and chase (since 27th Sept) to get an issue resolved. Deliveroo seemed to think that £3.02 credit to my Deliveroo account was enough compensation for a £26 order of food being 2 hours late and cold! I was replying to all emails they sent me and yet they still closed my case, even though I was asking for it to be resolved with a refund. Finally rang them, only to be told that I was entitled to a refund of less than 50% of the total cost of my meal. Safe to say, my account with them will be getting closed once the refund is issued

Someone signing up as a driver with my details

Order some food around 8:00pm to be told that the driver has broken down after waiting and hour for the food and I reordered and it took another hour for it to get to me and my chips were basically cold and tried to get in contact via the chat to be waiting for a senior member to be spoken too for half an hour and which no one actually spoke to me so I've resorted to email instead. They have lost my service.

Put this way , a regular delivery takes 30-1h ,app asked me would you like to prioritise this delivery (I thought why not not)cost me £3.99 and guess what still been believers after 1.27min thats even longer ,get those delivery illegal emigrants out of this business, your rate is 1.1 ⭐️ (would you like to uninstall this APP) YES PLEASE ⭐️⭐️⭐️⭐️⭐️

Utter pants. Ordered a delivery from Nando's. First estimation was about 50mins, no probs. Then it went up to an hour and 15mins. still no prob. Then we tracked the driver - he left Nando's, drove all around the town in the opposite direction first - clearly doing multiple drops. Then as he finally arrived at hours after driving with our food for 45mins he delivered cold chicken, inedible chips, and warm salad.
Also - we noticed that as he arrived the estimated time went back the original drop-off time - an hour in the past - obviously some slimy technique to improve Deliverpoo's stats.
Sorry Nandos but I can no longer eat your food while you deal with this outfit. Its ruining your product.

This company is a scam,i place an order with them, ìt only half turned up, they refused to sort the matter out, I'm now trying to stop payment to them via my bank on the grounds of theft & fraud. Avoid, not worth a star

Worst delivery company. Order from them only few times. Once order came completely wrong and other time order came to unknown to me address. Please AVOID this company, switch to something better “uber” for example never had an issue with them.

I placed a large order with Deliveroo for a special occasion. The food arrived cold and inedible, and after raising a complaint, I was promised in writing that the pending payment would not be taken. Despite this, Deliveroo still charged me in full.

For almost a month I’ve been chasing them for a refund. All I’ve had are copy-paste replies, repeated “5–7 day” promises, and no accountability — even after I provided proof of what their own staff told me. Deliveroo have ignored my evidence and brushed me off at every stage.

At this point I’ve had no choice but to escalate my complaint formally through Resolver, as Deliveroo has lied and failed to resolve the issue.

This isn’t just poor service — it’s dishonest. I was left out of pocket for an expensive order and treated like my complaint didn’t matter. I won’t ever use Deliveroo again, and I’d strongly warn others to be cautious.

Like most of the other food delivery services, all they do is inflate the price, then add a service charge, then a delivery charge, and then a PRIORITY delivery charge. Today I ordered food - as the delivery time was showing as 45 minutes and I was in a hurry, I paid the 'priority delivery charge', and guess what - the food was delivered after three quarters of an hour!! I asked customer services for a refund of the priority charge, and of course they won't - because according to them the food was delivered on time!! Well done Deliveroo, you lost one more customer.

Another evening ruined by stupidity. This time, it was the driver's fault. He dumped our food 2 miles away (and took a photo of it!), as he was apparently unable to locate our address. (NB this has not been a problem with all previous deliveries).
No sign of an apology from Deliveroo (but they have agreed to refund the meal at least ) .
They are way too complacent. In simple terms, they don't give a fig - time to boycott!

So expensive, delivery fees on top of delivery fees. Never on time.

"Deliveroo's official stance is that they support their disabled and neurodiverse employees by amplifying their voices to advocate for necessary adjustments and policies"

Yeah this is actually a bare face lie. Deliveroo actually does discriminate against those with disabilities such as their riders and the riders substitute.

My brother's substitute recently got his account terminated since he wasn't able deliver his orders in "reasonable time" they actually don't state what is considered "reasonable time" originally they had 2 delivery maximum. They recently introduced 3 delivery drop off. As a result my brother's substitute who suffers with disabilities with Autism, Dyslexic and anxiety was penalised by this evil company.

My brother literally told them in an email that the substitute suffers from all this. They literally ignored that email.

They sent warnings and we told them. You can't expect him to kill himself on the road taking dangerous chances on a motor vehicle and push his anxiety through the roof.

They terminated his account and he was in tears to the handler (my brother)

So if you think they don't discriminate. They most certainly lying to you. We have not heard back from them regarding the appeal. Now because I'm afraid of what they'll do to me. I mean I got a disability. I suffer with shortness of breath, osteoarthritis in both fit that my motorcycle was adapted for it. I suffer with arthritis in my fingers. I suffer from anxiety and other mental impairment. I'm scared to have my account terminated because of my disability.

It's disgrace how they treat us, especially the unfortunate who they claim are accepted.

Ordered from a local restaurant unaware Deliveroo were to deliver. We gave the code and were handed the delivery. Food order consisted of just 2 items of the 6 we had ordered. Carlos of Deliveroo took our order away and said he'd be back in 5 minutes. He then stole our our incomplete order as he never came back and wouldn't take calls from Deliveroo once we chased after waiting for 45 minutes for him to come back with our complete order. Customer Services effectively told us that because we gave the code and the delivery was marked as complete they weren't prepared to refund us or arrange for our food to be re-ordered. In effect we were made to feel as if we were lying. What a dreadful company this is. How did they ever get so big? I will never again order from a restaurant that use these cowboys. If you are unfortunate enough to have to use them do not give them your code before checking your order is what it should be.

Say 'add to your order' then when you do, within a couple of minutes, they give it to another shop and then charge you another delivery and small order free.
Misleading and disgusting.

would give no atar if possible

food delivered inedible and only given 50% compensation, cut me off when asking to speak to a manager

This service is terrible , I ordered from them while I was away working and complained about a meal I ordered .
They were unhelpful and didn’t help with the complaints. I will never use them again

This was the WORST service I’ve ever had. My order arrived a total disaster – containers smashed, food leaking everywhere, sauces soaking and dripping through the bag, leaving stains on my carpet and all over my kitchen counter. The food itself was completely ruined and unfit to eat.

What made this even worse was Deliveroo’s response. After wasting hours sending them photos and explaining the mess, they told me there was “no significant damage” and refused to offer any compensation. The photos clearly showed the disaster, but they simply dismissed it and took no responsibility.

This is absolutely disgraceful. The lack of accountability and respect for customers is shocking.

⚠️ Warning: Check your order before you accept it. If it arrives ruined like mine did, don’t expect Deliveroo to help you. Their support is useless, and they will do everything they can to avoid responsibility.

Theives! Do not use

Very bad service none delivery of orders Deliveroo are very unprofessional lack quality and customers service are a big joke. Do not use this service I ordered and the driver spilt the drinks as the bag broke can you imagine no refund no delivery

Absolutely disgusting service. Haven’t used the app in 10 years but needed some food whilst I done a 10 hour shift. Ordered and never got the food. Delivery driver left out on the road for someone to take and never got money back. Disgrace! Don’t use