Demonunited.eu Reviews 124

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Great service from their side. They've contacted me that they didn't have the size I've ordered anymore, but offered different options. In the end we found an agreement and via express shipping, I've... See more

Rated 4 out of 5 stars

It seems I ordered from the US based company rather than the EU one. The order wasn't delivered because it got held up at customs and Demon United weren't able to sort it but refunded the purchase in... See more

Company replied

Rated 5 out of 5 stars

Excellent products and customer service. I bought the Demon Demon Flex Force X2 D3O Top + Demon Demon X Connect D3O Short. Perfect fit and is very light. I feel safer now. This was also the fastest... See more

Rated 5 out of 5 stars

First Demonunited informed me by e-mail, when the article I wanted was on stock. Good service. I ordered and paid the article including an, I thought, optional chest plate. Demonunited however inform... See more

Company details

  1. Winter sport Store
  2. Bike Accessories Store

Written by the company

Demon United Europe, online shop for Snowboard/Ski/Mountainbike/BMX protection & accessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Absolutely top

Absolutely top. Top goods, top service. absolutely recommended. It was a pleasure buying the crash pants from you.

November 29, 2024
Rated 5 out of 5 stars

Great Product.

Bought proberly the best crash pants ob the market. Perfect protection when you hit a rail or icy slope.

November 19, 2024
Rated 4 out of 5 stars

No delivery yet

Poor Delivery though this seems to be more of a DPD problem

October 11, 2024
Demonunited.eu logo

Reply from Demonunited.eu

Hi Simon,

Unfortunately sometimes delays at shipping companies happen, when orders need to go through customs in the UK. We mostly use DPD as a shipper because they are extremely reliable. We're very sorry for the delay caused, but your order will be delivered today or tomorrow.

Kind regards
Jorg Naaijkens
Demonunited.eu

Rated 5 out of 5 stars

All sizes are available (I ordered XL/L…

All sizes are available (I ordered XL/L for myself and S/XS for my girlfriend).
Fast delivery - I had an order on the 3rd day after the order (delivered to Prague). Excellent technical support - they answer very quickly. I am very pleased with the quality of the order and the service that the company provides!
Assessment 5+

October 3, 2024
Rated 4 out of 5 stars

Good experience and good stuff.

The site works good and informative.
Reactions on my questions are very accurate and clear.
Packaging is done in time, but the delivery takes too long, which may (or may not) be caused by the delivering party?
Overall, a reasonable experience.

May 19, 2024
Rated 5 out of 5 stars

Easy transactions

The purchase and aftersales have been super easy. Unfortunately i have to return one of the products as it was too large. Hopefully the refund process is just as straightforward.

March 20, 2024
Rated 2 out of 5 stars

No good they don’t even give you a full…

No good they don’t even give you a full refund , they make you pay for shipping to resend them back, and sizes seem off, don’t bother

March 11, 2024
Unprompted review
Demonunited.eu logo

Reply from Demonunited.eu

Dear Kara,

You placed your order on demon-united.com. This is a completely different company than ours. We are based in Europe.

Would you be so kind to remove your review? Thanks in advance.

Demonunited.eu

Rated 5 out of 5 stars

Great service from seller's side

Great service from their side. They've contacted me that they didn't have the size I've ordered anymore, but offered different options. In the end we found an agreement and via express shipping, I've received my order in few days. Fully satisfied.

February 18, 2024
Rated 4 out of 5 stars

No issues with Demon United eu

It seems I ordered from the US based company rather than the EU one. The order wasn't delivered because it got held up at customs and Demon United weren't able to sort it but refunded the purchase in full including postage and their last email was sound so I won't complain

February 15, 2024
Unprompted review
Demonunited.eu logo

Reply from Demonunited.eu

Thanks for adjusting your review after our comment

Dear Rick

You probably ordered your products at the Demon USA website and not on demonunited.eu. We are a totally different company, so unfortunately we cant help you out on this one.

On demonunited.eu we always communicate and help out our customers. We also ship from The Netherlands, so no customs issues as well for clients in Ireland.

So i would suggest you place this review on demon-united.com. Thanks in advance.

Kind regards
Jorg Naaijkens

Rated 1 out of 5 stars

Sending with dpd was not satisfying

Sending with dpd was not satisfying. It was delay by 5 days.

January 30, 2024
Demonunited.eu logo

Reply from Demonunited.eu

It wasn´t delayed by 5 days. In our shipment information is stated there is a delivery time of 2 to 5 days to Germany. So your shipment was a day late. Since this is out of our hands and sometimes delivery companies have delays, you should rate DPD and not us.

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