Demonunited.eu Reviews 124

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Great service from their side. They've contacted me that they didn't have the size I've ordered anymore, but offered different options. In the end we found an agreement and via express shipping, I've... See more

Rated 4 out of 5 stars

It seems I ordered from the US based company rather than the EU one. The order wasn't delivered because it got held up at customs and Demon United weren't able to sort it but refunded the purchase in... See more

Company replied

Rated 5 out of 5 stars

Excellent products and customer service. I bought the Demon Demon Flex Force X2 D3O Top + Demon Demon X Connect D3O Short. Perfect fit and is very light. I feel safer now. This was also the fastest... See more

Rated 5 out of 5 stars

First Demonunited informed me by e-mail, when the article I wanted was on stock. Good service. I ordered and paid the article including an, I thought, optional chest plate. Demonunited however inform... See more

Company details

  1. Winter sport Store
  2. Bike Accessories Store

Written by the company

Demon United Europe, online shop for Snowboard/Ski/Mountainbike/BMX protection & accessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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Rated 5 out of 5 stars

The door delivery is not working since…

The door delivery is not working since the delivery company in NL did not put details on the package So I had to spend a lot of time to track it in Romania and Go pick it up from an warehouse of DPD … frustrating !

Update: ... I have spend time at the warehouse to understand how can this is possible and the lady at warehouse showed me the box label, and was not completed with contact details!!! I am really sorry I did not took the picture of it to show it. Only on the bill/invoice inside the package were all the details how to contact me. They are not allowed to open the boxes to find the addresee.. Next time will do it, since I may order again soon.

December 11, 2022
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Reply from Demonunited.eu

Steliana, the details that were on the order placed by you are the same as on the package.

Rated 5 out of 5 stars

All around great experience

All around great experience!
A few months ago I have sent you an email if you will be restocking with impact shorts and you replied to me very fast that there will be re-stock. And more importantly when you got the stock Jorg followed up and let me know that I can now make the purchase
Jorg was also great with helping me pick the right size for me.

So thanks a lot I really appreciate great service like yours, plus the product is awesome :)

November 24, 2022
Rated 5 out of 5 stars

Great experience

Several months ago I made an enquiry on a product that wasn't in stock and I greatly appreciated receiving an email when the item was replaced by a newer version and was back in stock.
I also ordered two pieces of the same product and I also appreciated you guys reaching out to me to confirm that was what I actually wanted.
All in all I felt that you value your customers.
As a point of improvement, as I also told you in a ticket, you probably have an issue with the shipping adress as the one on the shipping label was incomplete and the phone number was missing entirely.

November 22, 2022
Rated 3 out of 5 stars

Good product, expensive delivery

The product is great from what I can tell so far (haven’t been snowboarding in them yet) but the postage was very expensive and when they arrived the box was squashed and ripped.

September 26, 2022
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Reply from Demonunited.eu

Dear Jay,

Thank you for your review, those are always helpfull for us.

Due to high fuel prices shipping costs are a bit more expensive these days. We also try to keep the minimum order value for free shipping as low as possible.

Regarding the squashed box, we will check if there are more complaints. If so, we will inform our shipping company and will look for some better packaging materials.

Kind regards
Jorg Naaijkens

Rated 5 out of 5 stars

Thank you team Demon

Thank you team Demon, our products arrived in good time and of high quality, to Ireland from Netherlands. I also had a question which was answered very quickly by phone. Thanks again will buy again.

December 22, 2021
Rated 5 out of 5 stars

PO is two weeks old

PO is two weeks old. Until today i have not received any tracking id nor any information about delay for shipment. poor. after noticing me about warehouse movement, I ll wait for some more days.

August 8, 2021
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Reply from Demonunited.eu

Markus,

There was clearly stated on our website and on the shopping cart page that we are moving our wearhouse and therefor orders will be shipped the 9th of august. Your order is packed and will ship tomorrow. So there is no delay besides what we communicated on our site.

Kind regards,
Jorg Naaijkens
Demonunited.eu

Rated 4 out of 5 stars

Great product and handling

Great product and handling. Unfortunately I were guided to pick the wrong size by support. My feeling was that the sizing-chart put me a size to big and that was the case. So if you find yourself in the middle of size-brackets I would suggest to go down a size for a more snug fit.

May 4, 2021
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