You could not get a courier to deliver my items. Royal Mail??????? Will not use you again. Very disappointed
Company replied
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See what reviewers are saying
Received damaged cool box external and internal. Email's not answered, promised replacement on first phone call, never sent. Fobbed off on second phone call, asked to send pics of damage again (f... See more
Company replied
Just purchased 2 of these shelving units. They arrived in 2 separate packages but 1 was damaged in transit and having raised it with Denny my query was resolved in 24 hours. That's the type of service... See more
Ordered six of the five tower storage units I was so impressed I ordered two more to really do a great looking garage/ workshop layout Finally can see all my tools and DIY items making it less stres... See more
Company replied
Company details
Written by the company
Denny Furniture is a furniture store offering high-quality home furnishings at affordable prices. Our experienced team is dedicated to helping you find the perfect pieces to complement your style and create the home of your dreams. Browse our extensive selection of sofas, chairs, dining tables, bedroom sets, and more, all available for immediate delivery. Visit us today and experience the Denny Furniture difference!
Contact info
Unit 8, Drybridge Park, Shewalton Rd, KA11 5AL, Irvine, United Kingdom
- 01294537819
- cs@dennyfurniture.co.uk
- dennyfurniture.co.uk
4.1
Great
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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A simple system to put racking…
A simple system to put racking together.
Did have to get spirit level out to check that the slots line up. Easy to misjudge the slots.
Good for making various levels on two lots or more.
Once you get the hang of assembly it takes less time to put the second one together..
Instructions very small print and not easy to follow.
October 29, 2024
Well after 10mins I tried to cancel…
Well after 10mins I tried to cancel this order and was told it was already sent which I do not think this could have been done so no chance of getting my money back so not a great service
October 5, 2024
Reply from Denny Furniture
Dear Valued Customer,
We sincerely apologize for the inconvenience you've experienced with your order cancellation. We understand how frustrating this situation can be, and we want to assist you in resolving it.
Could you please respond to the email from our customer service team? We’re here to help and will do our best to sort out this matter for you.
Thank you for your understanding.
Warm regards,
Team Denny Furniture
Instructions needed but ok, just...
You need to put instructions into your packaging for these fairly lightweight shelves..took me over an hour to work out and build one unit...also feel the shelves are probably on the thin side..
They could use a more robust fixing at the corners eg nut and bolt, to keep the struts in place when trying to construct them. On the positive side of things the whole unit looks well and will hold most of the stuff that lies around on work benches etc ...
October 5, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the assembly instructions and the shelf design. Your suggestions regarding more robust fixings and clearer instructions are invaluable, and we will certainly consider them as we work to improve our products.
We're glad to hear that the unit looks good and meets your storage needs. If you have any further concerns or require assistance, please don’t hesitate to reach out to our customer service team.
Warm Regards,
Team Denny Furniture
Shelving not as strong as thought.
October 8, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback regarding the shelving. We're sorry to hear that it wasn't as strong as you expected.
To assist you further and ensure we address your concerns, please provide more details to our customer service team by emailing us at cs@dennyfurniture.co.uk. We will do our best to find a solution for you.
Warm Regards,
Team Denny Furniture
Great equipment
September 30, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with our equipment. If you have any questions or need assistance, please don't hesitate to reach out.
Warm Regards,
Team Denny Furniture
Bought a really beautiful wall clock…
Bought a really beautiful wall clock which is as nice as the pictures. Great delivery and wrapped well.
October 7, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your lovely feedback! We're delighted to hear that you are happy with your beautiful wall clock and that it met your expectations. It's great to know that the delivery and packaging were up to standard as well.
If you have any more questions or need assistance in the future, feel free to reach out!
Warm Regards,
Team Denny Furniture
Product was top quality easy…
Product was top quality easy assembly and rapid delivery
October 3, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your kind words! We're thrilled to hear that you found the product to be of top quality, easy to assemble, and that the delivery was rapid. Your satisfaction is our priority, and we appreciate your support.
If you have any more feedback or need assistance in the future, feel free to reach out.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer!
Thank you for your kind words! We're thrilled to hear that you loved the items and appreciated the careful packaging. Your satisfaction is our priority, and we look forward to serving you again soon!
Warm Regards,
Team Denny Furniture
The product is flimsy not as robust as…
The product is flimsy not as robust as it was made out to be
September 30, 2024
Reply from Denny Furniture
Dear Customer,
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations in terms of robustness. We strive to provide accurate descriptions and quality products, and your input helps us improve.
If you have any further concerns or would like to discuss your experience, please feel free to reach out to our customer service team. We're here to assist you.
Best regards,
Team Denny Furniture
It was a very smooth transition…
It was a very smooth transition everything went well
September 25, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your positive feedback! We're delighted to hear that your experience was smooth and everything went well. Your satisfaction is our priority, and we look forward to serving you again!
Warm Regards,
Team Denny Shop UK
The bar supports for the shelf only…
The bar supports for the shelf only support the middle I put a can of 5 litre paint on one side of the shelf and the shelf is bowed poor design needed another 5 support bars
Also the shelves ate cardboard very very flimsy terrible design
September 6, 2024
Reply from Denny Furniture
Dear valued customer,
Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you've encountered with the shelf design. Our customer service team has already sent you an email to assist with this matter. We kindly ask you to respond at your earliest convenience so that we can work towards a suitable solution for you.
Your satisfaction is important to us, and we look forward to resolving this issue as quickly as possible.
Warm regards,
Team Denny Furniture
Delivered on time...
Delivered on time...
As expected ....I've used this stuff before...from G Rack...
So au fait with the construction...
One mistake I made was assuming that ordering 2 racks it would come with a joining plate to hold them together....it didn't...
September 4, 2024
Reply from Denny Furniture
Dear valued customer,
Thank you for your feedback and for choosing Denny Furniture once again! We're glad to hear that your order was delivered on time and met your expectations. We apologize for any confusion regarding the joining plates for the racks. While they aren’t included in the standard package, our team would be happy to assist you in finding a solution. Please feel free to reach out to our customer service team if you need further assistance.
Warm regards,
Team Denny Furniture
Was pleased with product and price item…
Was pleased with product and price item cam sooner than expected
September 7, 2024
Reply from Denny Furniture
Dear valued customer,
Thank you for your kind words! We're thrilled to hear that you were pleased with the product, price, and the speedy delivery. Your satisfaction is our priority, and we’re glad we could exceed your expectations. If you need any further assistance, feel free to reach out.
Warm regards,
Team Denny Furniture
Damage shelves.
My unit arrived, But I had three damage shelves, I have emailed the company twice plus I sent pictures of the three damaged shelves, I have heard nothing back, I also put a comment on your Facebook page, I asked for help in my messages, I have heard nothing back from my emails or my messages on your Facebook page, I have a unit that I cannot use as the shelves are damaged, in my correspondence to you all I am asking for is three replacement shelves, So at the moment I am very dissatisfied with your companies and your lack of response to my emails and messages, I am hoping as your company is now asking for feedback so at the moment I can only give you one star, i’m hoping someone will now reply, As I would like this more matter sorted out and I would like to use the unit that I have purchased, I look forward to hearing from you with your response to my complaints.
Regards
Terry Skuse
September 9, 2024
Reply from Denny Furniture
Dear Terry,
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We want to assure you that our customer service team has responded to your emails and processed three replacements for the damaged shelves. It’s possible that our emails may have been filtered into your junk or spam folder. Could you kindly check those folders and confirm if our response is there?
If you still haven't received any communication from us, please do let us know, and we will promptly assist you in getting this matter resolved. Your satisfaction is very important to us, and we are committed to ensuring you can use your units as soon as possible.
Best regards,
Team Denny Furniture
Good product,with fast delivery
Good product,fits together easily and is solid once it’s together.
September 6, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We’re pleased to hear that the product fits together easily and feels solid once assembled. Your satisfaction is our priority, and we’re glad you’re happy with your purchase.
Warm regards,
Team Denny Furniture
Arrived in very good time good quality…garage shelving
Arrived in very good time good quality and easy instructions
August 27, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your positive feedback! We're glad to hear your order arrived quickly, and that you found the product to be of good quality with easy-to-follow instructions. We hope you enjoy using it!
Warm regards,
Team Denny Furniture
Delivery was fast product was easy to…
Delivery was fast product was easy to assemble and is more stable if secured to a wall. We had a small item missing after speaking with customer service the item was delivered within three working days. Very pleased with the product and service
August 28, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your wonderful feedback! We're delighted to hear that you found the product easy to assemble and that it arrived quickly. We're also glad our customer service team could promptly resolve the issue with the missing item. Your satisfaction with both the product and service means a lot to us. If you need further assistance, don’t hesitate to reach out.
Warm regards,
Team Denny Furniture
It didn't have the feet in the box...
September 2, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for bringing this to our attention. We’re sorry to hear that the feet were missing from your order. Could you kindly share the missing part number with our customer service team? They will quickly arrange for a replacement to be sent to you.
Warm regards,
Team Denny Furniture
Easy ordering and quick delivery,but I…
Easy ordering and quick delivery,but I had to have help to erect the shelves.
My neighbour managed it ok though x
August 27, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your review! We're glad to hear that you found the ordering process easy and the delivery quick. It's great that your neighbor was able to help with the shelves – teamwork always makes things easier! If you need any further assistance, feel free to reach out.
Warm regards,
Team Denny Furniture
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