You could not get a courier to deliver my items. Royal Mail??????? Will not use you again. Very disappointed
Company replied
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See what reviewers are saying
Received damaged cool box external and internal. Email's not answered, promised replacement on first phone call, never sent. Fobbed off on second phone call, asked to send pics of damage again (f... See more
Company replied
Just purchased 2 of these shelving units. They arrived in 2 separate packages but 1 was damaged in transit and having raised it with Denny my query was resolved in 24 hours. That's the type of service... See more
Ordered six of the five tower storage units I was so impressed I ordered two more to really do a great looking garage/ workshop layout Finally can see all my tools and DIY items making it less stres... See more
Company replied
Company details
Written by the company
Denny Furniture is a furniture store offering high-quality home furnishings at affordable prices. Our experienced team is dedicated to helping you find the perfect pieces to complement your style and create the home of your dreams. Browse our extensive selection of sofas, chairs, dining tables, bedroom sets, and more, all available for immediate delivery. Visit us today and experience the Denny Furniture difference!
Contact info
Unit 8, Drybridge Park, Shewalton Rd, KA11 5AL, Irvine, United Kingdom
- 01294537819
- cs@dennyfurniture.co.uk
- dennyfurniture.co.uk
4.1
Great
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Quality and tolerances
I know the 5 tier storage rack was cheap but I'm not sure it'll take the load suggested.
The pressing are so near limits easily twist and distort...the 4 joiners are almost impossible to align and take many hours of persuading to align on 8 points
August 26, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback, and we’re sorry to hear about the difficulties you experienced with the 5-tier storage rack. Our customer service team has already reached out to assist with this issue, but we have not yet received a response. Could you kindly check your spam or junk folder for our email and get back to us at your earliest convenience? We’re eager to help resolve this matter for you.
Warm regards,
Team Denny Furniture
Cheap but functional.
The racking arrived quickly and was a good price. I thought as I was building it it seemed very flimsy, but once it was all together was a good set of shelving for the price. I put it together myself over two days as I wanted to do a proper job. The instructions said a two man job, but a one woman job was ok…
August 26, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your detailed review! We're pleased to hear that the racking arrived quickly and at a good price. It's great to know that, despite initial concerns about it being flimsy, it turned out to be sturdy and functional once fully assembled. We love your “one-woman job” comment – very impressive!
If you need any further assistance or have any questions, feel free to reach out.
Warm regards,
Team Denny Furniture
The racking cheap and flimsy not worth…
The racking cheap and flimsy not worth the money very disappointed wont order again
August 26, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your honest feedback. We’re truly sorry to hear that the racking did not meet your expectations and that you were disappointed with your purchase. Your satisfaction is very important to us, and we regret that we fell short in this instance.
Our customer service team has reached out to you via email to discuss this matter further and to find a resolution. We kindly ask that you respond to their email so that we can sort this out for you.
Thank you for your understanding, and we look forward to resolving this issue to your satisfaction.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you experienced fast delivery and found the setup easy. If you have any further questions or need assistance, please don’t hesitate to contact us.
Warm Regards,
Team Denny Furniture
Bought but not opened the box yet
Bought but not opened the box yet. At this price too good to miss.
August 1, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your purchase and for your positive comment! We’re thrilled that you feel our product offers great value. If you have any questions or need assistance once you open the box, please don't hesitate to reach out.
We hope you enjoy your new purchase!
Warm Regards,
Team Denny Furniture
Clip together storage shelves
Make sure you assemble them where you want to use them. They have a tendency to fall apart if you move them.
August 1, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for sharing your experience with us. We're sorry to hear that you've encountered issues with the furniture during assembly. It's important that our products meet your expectations, and we appreciate your feedback.
We recommend ensuring that all components are securely fastened during assembly to improve stability. If you continue to experience any issues, please don't hesitate to contact us, and we'll be happy to assist further.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your positive feedback! We’re delighted to hear that you find the storage strong and good. Your satisfaction is our priority, and we’re glad our product meets your expectations.
If you have any further questions or need assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
Just assembled unit easy to do
Just assembled unit easy to do, Very happy with it going to order another
July 27, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We’re thrilled to hear that you found the assembly easy and are very happy with your purchase. It’s wonderful to know you’re planning to order another unit. Your satisfaction is our top priority, and we appreciate your continued support.
Warm regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback. We're sorry to hear that you had difficulty assembling the shelving and found it flimsy. Our customer service team has reached out to you via email to assist with this issue. Please respond at your earliest convenience so we can help sort this out for you. Your satisfaction is important to us.
Warm regards,
Team Denny Furniture
Excellent service and value for money
Excellent service and value for money. Good delivery time
August 2, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and felt you received great value for your money. We also appreciate your feedback on our delivery time. Your satisfaction is our priority, and we're delighted to know we met your expectations.
Warm regards,
Team Denny Furniture
Shelving nicely designed but very…
Shelving nicely designed but very flimsy. Wouldn’t have paid full price for it. Had to ring as the labelling on the packaging was ambiguous at best, misleading if ….
Would try them again but not sure of the quality
August 2, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback. We're sorry to hear that you had difficulty assembling the shelving and found it flimsy. Our customer service team has reached out to you via email to assist with this issue. Please respond at your earliest convenience so we can help sort this out for you. Your satisfaction is important to us.
Warm regards,
Team Denny Furniture
Great delivary but cheap products at a not so cheap price
Great delivary
But very flimsy and not very stable at all.
Dissapointed
August 1, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback. We're sorry to hear that you had difficulty assembling the shelving and found it flimsy. Our customer service team has reached out to you via email to assist with this issue. Please respond at your earliest convenience so we can help sort this out for you. Your satisfaction is important to us.
Warm regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your kind words! We're delighted to hear that you found the ordering process easy and the delivery swift. Providing great service is our top priority, and we're glad to have met your expectations.
If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to help!
Warm Regards,
Team Denny Furniture
An excellent storage unit
An excellent storage unit, easy to build ,good quality and And a very good price .
July 30, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your wonderful feedback! We're delighted to hear that you found the storage unit to be excellent, easy to build, and of good quality at a great price.
If there's anything else we can assist you with, please don't hesitate to let us know.
Warm Regards,
Team Denny Furniture
Great all round expsrience.
Great price, good product and superfast delivery what more could you ask for. Will definately order again.
July 29, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you so much for your wonderful review! We're delighted to hear that you found our product at a great price, with superfast delivery, and that you're pleased with the quality.
We look forward to serving you again in the future. If there's anything else we can assist you with, please feel free to let us know.
Warm Regards,
Team Denny Furniture
Really good product
Really good product, delivered quickly and easy to assemble. Good price too!
July 29, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your fantastic review! We're thrilled to hear that you found our product really good, easy to assemble, and delivered quickly at a good price.
If there's anything else we can assist you with, please don't hesitate to let us know.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your kind words! We're glad to hear that you found us easy to deal with. If you need any further assistance or have any questions, please feel free to reach out.
Warm Regards,
Team Denny Furniture UK
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your positive feedback! We're delighted to hear that you found the product to be of good quality and easy to assemble. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm Regards,
Team Denny Furniture UK
Damaged goods on arrival
Damaged goods on arrival, sent pictures and emails No responce.
Phoned and was asked to resend pictures which I did, still no response and now refusing to answer phone.
Do not buy from this outlet, cowboys.
July 26, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for reaching out to us. We're very sorry to hear about the issues you've experienced with your recent order. Please check your email, as our customer service team has responded to all emails sent to us. It’s possible that our response may have ended up in your spam or junk folder.
If you still haven't received our response, please let us know, and we'll ensure to address your concerns as quickly as possible.
Warm Regards,
Team Denny Furniture UK
Shocking customer service!
Shocking customer service. Avoid Dennys! I requested a refund before shipment, but the item arrived late and part of it was faulty. Very disappointed.
July 31, 2024
Unprompted review
Reply from Denny Furniture
Dear Valued Customer,
We’re truly sorry to hear about your recent experience and the issues you’ve faced with your order. To help us resolve this matter promptly, could you please provide your order number and complete shipping address? This information will enable us to look into your case and assist you further.
Thank you for your understanding, and we look forward to resolving this for you.
Warm Regards,
Team Denny Furniture UK
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