You could not get a courier to deliver my items. Royal Mail??????? Will not use you again. Very disappointed
Company replied
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Received damaged cool box external and internal. Email's not answered, promised replacement on first phone call, never sent. Fobbed off on second phone call, asked to send pics of damage again (f... See more
Company replied
Just purchased 2 of these shelving units. They arrived in 2 separate packages but 1 was damaged in transit and having raised it with Denny my query was resolved in 24 hours. That's the type of service... See more
Ordered six of the five tower storage units I was so impressed I ordered two more to really do a great looking garage/ workshop layout Finally can see all my tools and DIY items making it less stres... See more
Company replied
Company details
Written by the company
Denny Furniture is a furniture store offering high-quality home furnishings at affordable prices. Our experienced team is dedicated to helping you find the perfect pieces to complement your style and create the home of your dreams. Browse our extensive selection of sofas, chairs, dining tables, bedroom sets, and more, all available for immediate delivery. Visit us today and experience the Denny Furniture difference!
Contact info
Unit 8, Drybridge Park, Shewalton Rd, KA11 5AL, Irvine, United Kingdom
- 01294537819
- cs@dennyfurniture.co.uk
- dennyfurniture.co.uk
4.1
Great
164 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Ordering was easy & delivery was very…
Ordering was easy & delivery was very quick. Was able to track the order too. Would order from them again without hesitation!
May 30, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're thrilled to hear that you found the ordering process easy and that your delivery was very quick. We're glad that you were able to track your order as well. Your satisfaction is our priority, and we're delighted that you would order from us again without hesitation. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Funiture
Really good value for money and folds…
Really good value for money and folds down really good
May 27, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our product to be really good value for money and that it folds down well. Your satisfaction is important to us, and we're glad we could meet your expectations. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your continued support and feedback! We're thrilled to hear that your 3rd order with us was another success, with a great product and very quick delivery. Your satisfaction is our priority, and we're delighted to have met your expectations once again. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Customer,
Thank you for your feedback! We're delighted to hear that you found the product great and easy to assemble.
If you have any further questions or need assistance, please feel free to reach out to us.
Best Regards,
Team Denny Furniture
I wanted to give a true review about…
I wanted to give a true review about this product so I’ve waited until I’ve assembled the 3 units I’ve ordered. The delivery was super fast and the shelves came well packed. Took me about 20 to 25 minutes to put one of the sets up. They are easy to assemble and once they’re all together they’re quite sturdy. You really need gloves to put them up because if the sharp edges. They’re very multifunctional and can used them as shelves or as a working top. I really recommend this product.
May 1, 2024
Reply from Denny Furniture
Dear Customer,
Thank you for taking the time to provide such a thorough review of our product! We're delighted to hear that the delivery was fast, the shelves were well-packed, and the assembly process was straightforward. We appreciate your feedback about the need for gloves due to sharp edges and are glad to know that once assembled, the units are sturdy and multifunctional.
Your recommendation means a lot to us. If you have any further questions or need assistance, please feel free to reach out to us.
Best Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're glad to hear that you were satisfied with the prompt delivery and found the product to be good. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
Easy to use system for ordering
Easy to use system for ordering. Items arrived very promptly.
April 29, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our ordering system easy to use and that your items arrived promptly. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're thrilled to hear that our product is just what you needed for gardening and that you love it. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that you found our product to be great value for the money. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Denny Furniture
No response: faulty 3 shelf food trolley
Ordered 2 three shelf flat pack trolleys of different makes. First, crystal red heavy duty garage tool storage with 200kg capacity, arrived at time advised. Weighed less than expected so I won't trust it with the weight it was advertised as able to carry. However, I'm unlikely to use it for very heavy stuff so quite like that it is small, light and easy to carry, even up spiral stairs. Didn't perfectly align and spotted some tiny scuffs and it scratches easily so probably needs anti rust treatment or resealing as a precaution. Good for the price of £30, though. Happy with that unit.
The second, white 3 tier slim food storage trolly arrived 1 day later than advised but that was not a problem. On unboxing it looked good but only the shelves are "snap on" as described. The frame has to be screwed together using Alan key provided which was time consuming, especially as it became increasingly difficult to easily put together. One side of the middle shelf frame was impossible to properly align. Screw holes punched on either side of the hollow upright tubes were so out of kilter the sturdy screws would not go in one side and out the other. I tried thin nails and after a great deal of fiddling got them through and into the fixing hole at the end of the horizontal tube that holds the shelf so I was able to put the trolley together and it looks ok but, to my mind, the middle shelf is unsafe. To use it I either will remove the middle shelf or fix a warning to it. I would like replacement uprights with properly placed holes or a replacement trolley. I emailed Denny Furniture the day I received their flat pack, 5 days ago, but have received no reply.
April 29, 2024
Reply from Denny Furniture
Dear Customer,
Thank you for sharing your feedback with us. We're glad to hear that you found the crystal red heavy-duty garage tool storage unit satisfactory for your needs, despite some minor scuffs and alignment issues. As for the white 3-tier slim food storage trolley, we apologize for the inconvenience you experienced during assembly and the lack of alignment in the middle shelf.
We strive for quality and reliability in our products, so this falls short of our standards. Please check your spam folder for our email response as we've addressed your concerns and are eager to assist further. We appreciate your patience and understanding.
Kind Regards,
Team Denny Furniture
the deal had with the shevle unit
April 29, 2024
Reply from Denny Furniture
Dear Valued Customer,
Thank you for your feedback regarding the deal you had with the shelf unit. We appreciate your input and would like to ensure your complete satisfaction. If you have any further questions or concerns about the shelf unit or any other aspect of your experience, please don't hesitate to reach out to us.
Warm Regards,
Team Denny Furniture
I ordered two shelves from directly…
I ordered two shelves from directly Denny furniture's website itself and paid £78 but then when I checked for the same exact shelves from Denny furniture through amazon they were reduced to £23 for one and £45 for two shelves... this clearly shows how this company is just scamming people. Will never order from them again !!! I need my money back too.
April 24, 2024
Reply from Denny Furniture
Dear Customer,
We apologize for any confusion. As we do not sell directly on Amazon, pricing and promotions there are managed independently by third-party sellers. Our website reflects our standard pricing and does not reflect any temporary discounts on other platforms. We assure you that our pricing is fair and transparent.
Please reach out to our customer service team, and we'll do our best to address your concerns and assist you with any refund process. We value your feedback and strive to provide the best experience for our customers.
Kind Regards,
Team Denny Furniture
A bit disappointed....
Delivery was very fast and packaging was good.
The shelving unit is not as robust as I had hoped for. The actual shelves are thin fibreboard and the uprights come as two lengths rather than one piece at 1.8m, causing it to bend somewhat.
The actual connections are quite flimsy and don't easily lock well.
There are no holes drilled for pinning it against the wall.
Sorry, but this is an accurate reflection on my thoughts on the product.
April 26, 2024
Reply from Denny Furniture
Dear Customer,
We appreciate your feedback and apologize for any inconvenience caused by the quality of our shelving unit. We take your concerns seriously and will review our manufacturing process to ensure improved durability and sturdiness in our products.
Our goal is to provide furniture that exceeds expectations in both quality and functionality. We'll work on enhancing the assembly process to make it more user-friendly and consider adding pre-drilled holes for wall mounting in future designs. Your insights are invaluable to us, and we're committed to continuous improvement. Please don't hesitate to reach out if you have any further questions or concerns.
Kind Regards,
Team Denny Shop UK
Shelves are very thin
April 24, 2024
Reply from Denny Furniture
Dear Customer,
We appreciate your feedback regarding our shelves at Denny Furniture. We're sorry to hear that you found them thin. Your insight is valuable as we constantly strive to enhance our products. Our team is committed to improving the quality and durability of our shelves to ensure they meet the expectations of our customers.
If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. We aim to provide furniture that not only looks great but also stands the test of time. Thank you for bringing this to our attention.
Kind Regards,
Team Denny Furniture
The poles are great and the delivery…
The poles are great and the delivery was a lot quicker than expected thank you
March 25, 2024
Good value garage shelving
Quick delivery shelves were easy to put together and perfectly adequate for the garage
March 27, 2024
The 3 shelving units I purchased for…
The 3 shelving units I purchased for garden shed are flimsy, of cheap quality and the parts Do NOT slot into one another correctly. As soon as you get one part in another slips out. You need 2 people to put them together. Would not recommend 😕 Have emailed twice already. Nobody answers phone.
March 29, 2024
Delivered as promised in the time…
Delivered as promised in the time quoted
very impressed
April 1, 2024
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