Dermatica Reviews 8,606

I had a great experience with this company. The communication was smooth, and everything arrived exactly as expected. Highly recommend!

Excellent service from Tiffany on the Customer Services Team. She was patient, friendly and kind as I had to update my payment method as well ad adjusting the delivery date to accommodate my needs👍

I think overall, Dermatica, is good but the only thing I do not like is that you never stick with the arranged despatch date. Money is withdrawn from customer accounts at least 5 days before the arranged despatch date but products are never despatched on time. Sometimes there is a 10-day gap between the date of withdrawing money and delivery of the goods.

i am happy with the cream , it really helping my skin discoloration and small wrinkles.
really good price for cream. 25£ month
however responses by the team are slow or not followed by your requirements.
it takes 10 calender days for cream to deliver, which is too long and i was without the cream for 7 days, so be aware of time delay since the creams are made for you.

I can’t recommend Dermatica highly enough! From the moment I signed up, the experience has been seamless and professional. The team really takes the time to understand your skin and creates a personalized treatment plan that actually works. Over the past few months, I’ve seen a dramatic improvement in my skin – it’s clearer, smoother, and healthier than ever. What really sets Dermatica apart is the support and guidance they provide; they answer every question promptly and genuinely care about your results. If you’ve struggled with skin issues or are looking for a solution that’s tailored to you, Dermatica is hands down the best choice. Truly life-changing!

Dermatica has done wonders for my very sensitive and highly stubborn skin, I have dealt with pre-teen and adult acne for 25+ years. My battles were constant. I tried high street affordable and expensive brands but nothing quite “solutionised” my problems. After finding Dermatica and using the pre-screen consultation checks to get the best formula for my skin, I was amazed at how my skin loves Dermatica and how well it has taken to it. Now I can confidently say that my skin is more youthful, glossy, clean and clear with improved texture! I look in the mirror and can finally ditch makeup to feel more natural and confident, it’s been a life changing experience.

Have been struggling with my skin and was in need of some professional help.
Dermatica is easy to use, completed a short questionnaire and this was reviewed by one of the team. Great information given with treatment. Treatment plan easy to follow. Seeing improvement and skin clearer , will continue to use and get advice. Good value for money when I think how many products I have bought and tried which did not suit my skin and have been wasted .
Enjoying the results already.

The best dermatologist i ever interact with. The treatment was absolutely brilliant,real results in 1st week.
Am absolutely impressed.

I only have about a months experience. Too early to comment on results. I am quite hopeful

I’ve been a customer since 2022, and always had a great experience. Recently, my latest formula didn’t arrive so I reached out. It was Good Friday evening when I contacted Dermatica, so really didn’t expect a response until after the bank holiday weekend. I heard back the same night, and a new formula has been approved and dispatched already. Emma kept me informed throughout the process, and I’m so impressed.

Always 5 star customer service really fast responses and really friendly people who reply keeps my skin in check and has done for years, when I realised my skin needed medicine to stay in control of it I was dreading the go experience trying to get what I needed but this is so much easier and works so well, I love that you can pause the subscription when needed as I tend to not go through as much as gets sent out there's plenty of product in every prescription for the allocated time frame, thankyou xxxx

Th product recommended by the dermatologist worked perfectly well, clearing up my acne & dark spot.

I had problems with my skin, and as promised... it worked a treat. Thank You!

Dermatica team give me quick service.im so satisfied about service.they send me early delivery.
Thanks dermatica team

Straight forward. Good customer service tailored to skin complaint. I have noticed an improvement in my skin. Will keep using

I have been using Dermatica since 2021 and a longstanding customer. It used to be outstanding. But using Royal Mail as their courier means I am simply not getting my prescription. They advertise on their website that treatment arrives within 1-3 days of dispatch. I have been waiting for 11 days. They have organised a replacement but told me it may take up to 10 days because of Royal Mail delays. I was also told that they would expedite the dispatch and send a notification, but I haven’t yet received this.
They don’t make the delays clear on their website (still claiming 1-3 day delivery). It’s frustrating that I am potentially 20 days without my prescription.
I appreciate it’s out of their hands, but I find it shady that they are still making claims on their website around delivery that we all know they can’t keep.
Change the courier or customers will, frankly, leave.

Lure you in to a “consultation” online, takes ages to complete and asks for all your contact details. Then at the end they want money and a continuous payment authority subscription without telling you what they’re prescribing. Yeah no thanks

Im really happy with my results, I felt desperate trying to tackle my skin issues on my own and gave Dermatica a try, so so glad I did and kept consistently using my prescribed formulas. Really good and fast customer service as well.

I don’t usually write reviews, but this time I genuinely wanted to.

I had an issue with a lost delivery (due to Royal Mail) and Sarah from Dermatica’s customer care team handled everything absolutely brilliantly from start to finish. She was responsive, helpful, proactive and actually took ownership of the problem instead of just sending generic replies. She arranged a replacement, updated the delivery address and kept me informed the whole time.

This is how customer service should look everywhere. Huge thank you to Sarah – you’ve been amazing and it’s really appreciated.

Because of this experience alone, I’m very happy to stay with Dermatica.

Seb

The treatment caused adverse side effects, including a rash and a burning sensation on my skin. I contacted the team and spent over a month trying to resolve the issue, but they refused to offer a refund.

What’s even more frustrating is that they do not take customer rights into consideration. I offered to return an unopened product, as I genuinely believed I had cancelled the treatment, but their website failed to register it. Despite this, they were unwilling to help or offer any reasonable solution.

The customer service was extremely disappointing. The only option they provided was to “reassess by the dermatology team,” which makes no sense—why would I risk ordering another treatment when the first one took so long to heal from, and the support has been so poor?

Do not order!!