Hi there, we were all happy with the service we received from Grace. She explained everything about the pram and accessories very well. We wouldn’t hesitate to recommend your company to others
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Perfect service customer satisfaction. Grace has a vast knowledge of the baby equipment and I was delighted to order silver cross wardrope, cot, changing table and mobile for my upcoming very soon gra... See more
The staff are so friendly, knowledgeable and helpful. As a first time mum I thought shopping for baby would be stressful, however my experience at DeWaldens was the total opposite. I could even grab l... See more
Company replied
Great service, the staff are lovely and best price. The carrier let them down with the offshore island nonsense. No additional fee is needed for Norn Iron with the ye old Royal Mail and many others bu... See more
Company replied
4.9
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant company
Ordered a buggy from DeWaldens and although we ended up returning it as our decision changed, I’m so happy with the service received. The price of the buggy was unmatched, it arrived within a couple of days, and our return and refund was processed very quickly. I will definitely be ordering from DeWaldens again in the future.
October 3, 2024
Reply from Dewaldens Pram Centre
Thank you so much for your kind words Lynsey!
We’re so happy to hear that you were pleased with the service, pricing, and quick delivery, even though the buggy wasn’t the right fit for you. We aim to make returns and refunds as smooth as possible, and we’re thrilled that you had a positive experience. We look forward to serving you again in the future!
If you ever need assistance, don’t hesitate to get in touch.
Best Wishes
Grace
Amazing service from Dewaldens and the…
Amazing service from Dewaldens and the contact we spoke to was very easy to do business with. We bought a Nipper V5 and they were far easier to buy from that Out n About directly, so would highly recommend.
July 17, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review
We’re thrilled to hear that you had such a positive experience with us when purchasing the Nipper V5 from Dewaldens. We always aim to provide a seamless and friendly service, so it’s great to know we hit the mark. We truly appreciate your recommendation and hope you are enjoying the Nipper V5!
Kind Regards
Grace
Quick delivery & great product
Quick delivery - one of the only places to have this model and colour in stock. Thank you!
October 1, 2024
Reply from Dewaldens Pram Centre
Thank you for your great feedback Steph!
We’re so glad we could deliver your order quickly and that we had the model and color you were looking for in stock. We’re always happy to help our customers find exactly what they need! I hope you are enjoying the Silver Cross Pop!
Kind Regards
Grace
Amazing customer service
I was able to chat to someone using the online chat service when I had any questions about the product, delivery etc.
Delivery was on time, it came pretty quickly and I was updated at every step of the way.
September 23, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Morgan!
We’re so happy to hear that our online chat service was helpful in answering your questions in regards to the Out n About GT Stroller and that the delivery process was smooth and timely. We strive to keep our customers informed at every step, and it's great to know you had such a positive experience!
If you need anything else, feel free to reach out!
Best Wishes
Grace
Really speedy delivery.
September 22, 2024
Reply from Dewaldens Pram Centre
Thank you for your review Emily!
We're glad to hear that you were pleased with our delivery speed. We truly appreciate you taking the time to share your experience with us.
Kind Regards
Grace
Incredibly quick delivery
Incredibly quick delivery. Very pleased with the product and service.
August 31, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave feedback with us Samantha!
I am happy to hear that you had a positive experience when shopping online with us and that we met your expectations with our speedy delivery service!
We hope you love your order!
Best Wishes
Grace
Great service!
Great service, fab team, nothing is to much to ask as I had a lot of questions and queries. Massive help in choosing the right travel system / package for my new born baby. Would highly recommend Dewaldens Pram Centre. Thank you guys!
August 26, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Christina!
We’re thrilled to hear that you had such a positive experience with us when choosing your travel system! We always aim to provide a seamless and friendly service, so it’s great to know we hit the mark. We truly appreciate your recommendation!
Kind Regards
Grace
Car seat received within 24 hours
Car seat received within 24 hours. Seat is slightly slimmer which is great with having another 2 kids on the rear seat.
August 13, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave a review with us!
I am happy to hear that you had a positive experience when shopping online with us and that we met your expectations with our speedy delivery service!
We hope you love your Maxi Cosi Mica 360 Pro Carseat.
Best Wishes
Grace
Great service
Great service, friendly staff who are very knowledgeable about the products
July 19, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Eilidh!
We’re thrilled to hear that you had such a positive experience with us when purchasing your pram bundle and furniture set from Dewaldens. We always aim to provide a seamless and friendly service, so it’s great to know we hit the mark.
Best Wishes
Grace
Great service helpful staff delivery…
Great service helpful staff delivery first class
August 7, 2024
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Julie!
We are glad to hear you recieved great service. We always aim to provide friendly, helpful service and fast delivery.
Best Wishes
Grace
Great service!
Delivered my order by the next day!
I had an issue with my order but this was delt with very quickly with a great customer service.
August 5, 2024
Reply from Dewaldens Pram Centre
Thank you for your kind words Dhillon!
We're thrilled to hear you had a great experience and that your order arrived quickly. We appreciate your support and look forward to serving you again!
Best Wishes
Grace
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Shannon!
We're so happy to hear you found the perfect pram for your baby girl. Our team always strives to provide a friendly and welcoming experience. We truly appreciate your support and hope to see you again soon!
Kind Regards
Grace
Amazing customer service.
The baby shop is in Scotland I’m
In England my order came within 24 hours of dispatch which I thought was quick. When I ordered one of the lady’s from the store called me to discuss delivery within an hour of my online order she was lovely and very helpful with questions I had ,would highly recommend this company I’ve never been to the shop only ever accessed online but from the telephone conversation felt as though I was there,very welcoming and helpful any more babies and I’ll defo be back in touch thankyou so much 💖(also had the best price for my silver cross travel system online 😉).
July 22, 2024
Reply from Dewaldens Pram Centre
Thank you so much for your lovely review Helen!
We're delighted to hear that you had such a positive experience with our team and that your order arrived so quickly. We always aim to provide a personal and welcoming service, even from a distance! It means the world to us that you’d recommend us, and we’d love to help you again in the future.
Enjoy your Silver Cross travel system, and thanks again for your support!
Best Wishes
Grace
Reply from Dewaldens Pram Centre
Thank you for your kind words Dave!
We're so glad to hear you were happy with our service and fast delivery. Providing excellent customer service is our top priority, and we truly appreciate your support!
We hope you enjoy your Silver Cross Travel System.
Kind Regards
Grace
Reply from Dewaldens Pram Centre
Thank you for your review Nicola!
We're delighted to hear that you were happy with our pricing and on-time delivery. We truly appreciate your support and hope to serve you again in the future!
Best Wishes
Grace
Anna was absolutely excellent with…
Anna was absolutely excellent with customer service and price matched everything for us throughly. She showed us the prams and the different comptabile car seats in great detail. I would recommend Dewaldens to anyone, thanks!
July 17, 2024
Reply from Dewaldens Pram Centre
Thank you so much for your kind words Bronya!
We're thrilled to hear that Anna provided you with excellent service and helped you find the perfect pram and car seat. We truly appreciate your recommendation and your support. If you ever need anything else, we'd be happy to help. Thanks again for choosing Dewaldens!
Best Wishes
Grace
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Sean!
We're so pleased to hear you were happy with our service and found our prices reasonable. We truly appreciate your support and hope to assist you again in the future!
Kind Regards
Grace
Best customer experience with Anna
As a first time mum, I had so many questions about which pram to get and Anna at the pram centre was just amazing. She was so knowledgeable and answered all my questions, helping me to get the pram that suited me the best. She spent over 2 hours helping and advising me and I’m so glad she was there to guide me through. She’s the best!
June 15, 2024
Reply from Dewaldens Pram Centre
Thank you for your wonderful review Despi!
We're so happy to hear that you were provided with such a great experience and helped you find the perfect pram. As a first-time mum, we know how important it is to get the right advice, and we're thrilled that Anna could guide you through the process. We'll be sure to pass on your kind words to her! We hope you love your Noordi pram.
Wishing you all the best on your parenting journey, and we’d love to help again in the future!
Best Wishes
Grace
Great product and quick delivery
June 13, 2024
Reply from Dewaldens Pram Centre
Thank you for your feedback Shadab!
We're so glad to hear you're happy with the Silver Cross Motion All Size 360 Car Seat and that the delivery was quick. We appreciate your support and hope to serve you again soon.
Kind Regards
Grace
Everything as expected
Everything as expected, plus the delivery man was happy to place the heavy box in my hallway. Thanks
June 12, 2024
Reply from Dewaldens Pram Centre
Thank you for your review Jeanie!
We're so glad everything met your expectations and that the delivery service was helpful. We truly appreciate your feedback and look forward to serving you again in the future! We hope you enjoy your Silver Cross Motion All Size 360 Car Seat.
Kind Regards
Grace
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.