Hi there, we were all happy with the service we received from Grace. She explained everything about the pram and accessories very well. We wouldn’t hesitate to recommend your company to others
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See what reviewers are saying
Perfect service customer satisfaction. Grace has a vast knowledge of the baby equipment and I was delighted to order silver cross wardrope, cot, changing table and mobile for my upcoming very soon gra... See more
The staff are so friendly, knowledgeable and helpful. As a first time mum I thought shopping for baby would be stressful, however my experience at DeWaldens was the total opposite. I could even grab l... See more
Company replied
Great service, the staff are lovely and best price. The carrier let them down with the offshore island nonsense. No additional fee is needed for Norn Iron with the ye old Royal Mail and many others bu... See more
Company replied
4.9
Excellent
160 reviews
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Great service
Great service. Speedy delivery and quality product. Would definitely use again.
October 11, 2023
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review Wendy!
We're delighted you were happy with our service, speedy delivery, and product quality. We look forward to serving you again! We hope you love the Silver Cross Motion All Size 36 car seat.
Kind Regards
Grace
Dewaldens are great to deal with
Dewaldens are great to deal with . Anna was super helpful and couldn’t do enough to help .
September 28, 2023
Reply from Dewaldens Pram Centre
Thank you for your kind words Laura!
We're so pleased to hear that Anna was able to help and make your experience a great one. We truly appreciate your support and look forward to assisting you again!
Kind Regards
Grace
Excellent service
Easy to buy on line & delivered very quickly. Packaged well & product was just as it looked on line.
October 8, 2023
Reply from Dewaldens Pram Centre
Thank you for your wonderful feedback Alison!
We're so glad you had a smooth online shopping experience and that your product arrived just as expected. We appreciate your support and hope to serve you again soon!
Best wishes
Grace
Delighted with my purchase
Very pleased with my experience with Dewaldens! I was able to find a maxi cosi car seat that I’ve been searching months for! Couldn’t believe that they had it in stock and I received it within two days. Very happy!
September 20, 2023
Reply from Dewaldens Pram Centre
Thank you for your amazing review Sarah!
We're so glad we could help you find the Maxi Cosi Nomand car seat you were searching for, and that it arrived so quickly. We truly appreciate your support and are thrilled you're happy with your purchase!
Thanks again
Grace
Arrived extremely quickly
Arrived extremely quickly. Good price. No involvement with customer service as ordered online
September 15, 2023
Reply from Dewaldens Pram Centre
Thank you for your review Joanne!
We're glad to hear your order arrived quickly and that you were happy with the price. We appreciate your business and hope to serve you again in the future!
Regards
Grace
You would have received 5 stars but for…
You would have received 5 stars but for the fact that when I changed the shipping address to my granddaughter (Rachael) your website changed the billing address from me (David Adams) to my granddaughter as well. That was a source of annoyance. You are sending emails to me and calling me Rachael Adamson.
David Adams
September 5, 2023
Reply from Dewaldens Pram Centre
Thank you for your feedback David!
We sincerely apologize for the inconvenience caused by the address mix-up and the incorrect name in our communications. We’ve taken note of your concerns and will make sure this doesn’t happen again in the future. We truly appreciate your patience and understanding!
Best Wishes
Grace
Super fast delivery and attentive
Super fast delivery, very responsive to an issue I had and rectified it immediately. I would highly recommend this company
September 6, 2023
Reply from Dewaldens Pram Centre
Thank you for your wonderful review Charlotte!
We're thrilled to hear that our fast delivery and quick response to your issue met your expectations. We truly appreciate your recommendation and look forward to serving you again!
Kind Regards
Grace
Error made with order and responded…
Error made with order and responded promptly. Excellent customer service.
September 6, 2023
Reply from Dewaldens Pram Centre
Thank you for your feedback Mary!
We’re glad we could resolve the issue quickly and provide you with excellent customer service. We truly appreciate your support and look forward to assisting you again in the future!
Best Wishes
Grace
Amazing
Sent out product immediately after ordering. Amazing communication, even when facing issues with delivery company. Really wasn’t their problem but they went above and beyond to make sure I received the item and was happy. Even had follow up calls.
Thank you again?
August 31, 2023
Reply from Dewaldens Pram Centre
Thank you so much for your fantastic review Chloe!
We're thrilled to hear that our team went above and beyond to ensure you received your item and were happy with your experience. Your satisfaction means the world to us, and we’re grateful for your support! We hope you enjoy your Maxi-Cosi Pearl 360 Pro Car Seat!
Thanks
Grace
Reply from Dewaldens Pram Centre
Thank you for your kind words!
We're so glad you were happy with both the price and our customer service. We truly appreciate your support and look forward to serving you again!
Best Wishes
Grace
Excellent service
Good quality product. Very speedy service. Well package to protect the delivery.
August 23, 2023
Reply from Dewaldens Pram Centre
Thank you for your great feedback Barbara!
We're so glad you’re happy with the product quality, speedy service, and packaging. We appreciate your support and look forward to serving you again!
Regards
Grace
Happy I discovered Dewaldens Pram Centre
I am very happy to have found this website online. I went in to my local mother and baby store and was shown this car seat, it was also on offer but unfortunately was out of stock. I had a look online and came across this website, which was offering an even better price!
I was slightly dubious as I had never heard of this website before but after looking at the positive reviews, decided to take a chance and I’m glad I did.
My order came really quickly with no issues. I now have a happy toddler in a really comfortable car seat.
I am so glad I made this purchase.
August 22, 2023
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review. We are fairly new to Trustpilot and are trying to build up our reviews. We really appreciate the feedback and are happy that you were pleased with your purchase from us. Best Regards Dewaldens Pram Centre.
Excellent Company
Ordering was easy, very informative from point of order to when receiving the parcel. Excellent delivery service
August 13, 2023
Reply from Dewaldens Pram Centre
Thank you for your fantastic feedback Liz!
We're so glad to hear that the ordering process was easy and that you were kept informed throughout. We truly appreciate your support and look forward to serving you again! We hope you loved your Chicco Baby Hug 4 In 1 Air Bundle.
Best Wishes
Grace
Excellent customer service
Excellent customer service. My order was out of stock and I was contacted several times with updates on when the pram I ordered would arrive, it was only slightly delayed. Very polite and friendly staff. Quick delivery once the pram was in stock.
August 10, 2023
Reply from Dewaldens Pram Centre
Thank you for your kind review Joanne!
We're glad to hear that our team kept you updated and provided excellent service throughout the process. We truly appreciate your patience, and we’re thrilled that your pram arrived quickly once back in stock. We hope you love your Out n About GT Double Stroller. We look forward to assisting you again!
Thank you
Grace
Order arrived too late
I ordered a travel car seat that was due to be delivered by Tuesday. The seat was urgent, as we were due to leave on holiday on Wednesday morning and we unexpectedly needed a seat for a hire car we had booked (our car had broken down). I waited in all day for delivery, and arranged for it to be delivered to a safeplace just on the off-chance I missed the bell. Unfortunately the seat did not arrive - the driver was 'running late', according to a message I received. Sadly this ruined the holiday, as we couldn't drive anywhere with our toddler and had to pay for the hire car nonetheless. When contacted, Dewaldens said they could do nothing: they couldn't redirect delivery to us in the Lake District, and they couldn't even contact the courier company at all. On their system the courier apparently said they had 'attempted delivery' - yet there was no evidence of this, and no explanation why it hadn't been left in the safeplace. It was clearly not true. We had to keep the item as there was no easy way for us to return it, but the whole situation cost us a great deal of money and inconvenience. No part-refund or compensation was offered (we would have accepted even a token amount as an apology). Very disappointing and we won't be ordered from Dewaldens again.
NOTE: Have amended the days above as mistakenly said we left on Tue when it was actually Wed (the pram was due for delivery on Tue, but arrived too late on Wed).
July 21, 2023
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review. We have already corresponded with you directly about this, however, we felt it was necessary to clarify a few inaccuracies.
The Car Seat was never due to be delivered on Monday. You ordered the Car Seat at 3:09 Saturday Afternoon and it was picked and packed by us by 3:23. DPD then collected it on Monday to be delivered to you on Tuesday. If you had checked the DPD tracking that was sent to you, you would have realised that it was never collected from us until the Monday Afternoon.
Unfortunately, once the parcel leaves us, it is outwith our control what DPD then does; we do not control their schedules or tracking information and have as much control as you do over when/where the parcel is left. We are unable to redirect the parcel to another address, never mind forwarding it on to your holiday destination.
On returning from your holiday, if you wished to return the Car Seat you were perfectly within your rights to do so, although this is not what you asked. Instead you asked for a partial refund and threatened / blackmailed us with leaving us a bad review if we did not do so. We will not tolerate this kind of behaviour.
We absolutely sympathize with you that it caused an issue with your holiday. We did everything we could to make sure your car seat was with you at very short notice. Unfortunately, the money lost on car hire and activities is not something we can take responsibility for. Again, we really are sorry that DPD did not deliver on time but we absolutely fulfilled our duty to ensure that our responsibilities as a seller were met.
By your own admission this is more a problem with DPDs service rather than ours so perhaps you should direct your review in their direction.
Many Thanks, Dewaldens Pram Centre
Reply from Dewaldens Pram Centre
Thank you for your kind words Ian!
We're delighted you’re happy with your Silver Cross Motion All Size 360 Car Seat and that it arrived on time. We truly appreciate your support and look forward to serving you again!
Best Wishes
Grace
Reply from Dewaldens Pram Centre
Thank you for your review Sarah!
We're so glad you were happy with the price and speedy delivery when purchasing the Chicco Hoopla Baby Bouncer. We appreciate your support and hope to serve you again soon!
Kind Regards
Grace
Reply from Dewaldens Pram Centre
Thank you for taking the time to leave us a review!
We're so glad you were happy with the speedy delivery when purchasing the Silver Cross Balance i-Size Car Seat. We appreciate your support and hope to serve you again soon!
Kind Regards
Grace
Reply from Dewaldens Pram Centre
Thank you for your kind words Jason!
We're so glad you had a fantastic experience with us. Looking forward to serving you again!
Best Wishes
Grace
Reply from Dewaldens Pram Centre
Thank you for your fantastic feedback Marion!
We're delighted to hear you were happy with our service and the quality of your Chicco LiteWay 4 Stroller. We appreciate your support!
Thanks again
Grace
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