Dhl France 

I am a DHL customer in the UK, DHL France refuse to help me with any advice as I am 'not a customer of theirs'. Global firm my ass. If you want to export with them you'll face the same issue

My daughter's British passport was sent to France from the UK via DHL by the Home Office. Despite informing us that the package would not be delivered unless signed for personally, the courrier left it on top of a communal letter box where anyone could have stolen it, badly creased. It's fortunate we have trustworthy neighbours in our Paris building! Attempts to contact DHL in Paris for an explanation have led to nothing. The worst experience with a courrier I've ever had.

This very corrupt company refused to tell the sender that they would be charging the recipient, me the same amount that they charged them the sender, £25. They threatened and cajoled me and I sent them, via recomandee a cheque for £25 and that was received several weeks ago, now funnily this corrupt company have still not sent me my goods, AND have not contacted me since. Avoid this company like the plague, they cannot be trusted and I am £75 out through their shenanigans and a vehicle that should have been repaired I had to get parts from elsewhere. Rge supplier has been informed and guess what, they will not be going there again either. Fraud, theft and corrupt!!!

Great service, my package was handled and dispatched from Orly DHL within 10 hours. Thank you!

Hermans hermits wrote a song and then changed some bits:-
DHL is a must to avoid
A complete impossibility
DHL is a must to avoid
Better take it from me

You'll think They are a prize at the start
But take my advice, play it smart
They are nothin' but trouble
Better cut out on the double
Before they screw up your part

Above and beyond service from a delightful young woman who went out of her way to deliver a package to me. Please, Mr Manager, give a special compliment to this woman who was delivering June 25, 2021 from Lyon, Megeve, Praz-sur-Arly, St Gervais ++. She exceeded every part of Job description. Very impressive and gives DHL a great reputation. Patricia

Took 3 weeks to get a parcel from UK to France. Worldwide Parcels placed through DHL who requested the RECIPIENT to confirm the contents of the parcel (despite the sender having done this when ordering). These were about 40 items of general household use following a rental. How is the recipient expected to know every item??
It was then held by DHL customs - and I explained that I had substituted two or three items (minor, eg two wine glasses, small pack of coffee......). I eventually got back to France myself, before delivery and re-itemised everything. I had to deal with DHL France direct as WWP did not want to know - even though my contract was with THEM to deliver, NOT DHL . Dealing with DHL France involved dialling a premium rate number - wonderful.(but even then they could not find the address) -really shocking service all round.

Ordered a jacket from the USA. 'Refused' delivery as I no longer wanted it. It's been two months and they still seem to have not returned it to the sender. I say 'seem' because the customer service team has no idea where it is or what they are doing. Also, 2 months later I get an import duty for a product I never received?

Good luck contacting them (which you have to pay for).

Edit: They destroyed my package!

DHL France refused to fulfill its contractual obligations and deliver goods, added hidden / unnannounced fees, and rejected the fault on another country's DHL entity.

They were unpleasant to deal with even as they failed to do their job.

GLAZERS OUT! How can you be associated with them. Get out while you can!

Connected to dodgy people. Stop funding glazers #notapennymore

Appalling customer service for 2 months they were chasing me for a tax payment of £2k as they had the decimal point in the wrong place
Cost me a fortune in phone calls to say nothing of the angst
DONT USE THEM

I have used DHL to ship an item from french online store to China. When it arrived I had to pay for a storage and service DHL fee! It was on the top of a price of the shipment and It's an obvious scam. You can't go around it, you have to pay in order to obtain your package and you're not inform of such possibility prior sending the package.

Worst service client ever. They don't help you at all to find the parcel they lost. They are not able to trace it.

Regretfully I have to join the chorus of "BAD" reviews concerning DHL particularly in the NEW AQUITAINE -Bordeaux 33 region of France. Having ordered via Chrono24 (who absolve themselves on any responsibility or assistance as being just intermediary) a watch from Tokyo, Japan who quickly dispatched the item using DHL. It arrived in France 23.11.20. I paid customs duty by Visa 8am 24.11. and ALSO had to scan & send confirmation of buying item (surely seller's duty ?). Since then every day I have been promised delivery either the same or following day. To day Friday I am "assured" delivery now on Monday 30 November.
DHL France customer service is incapable of assuming any responsible or to be pro-active. They are also "economic with the truth".
My Japanese dealer who still awaits payment advises me that he and his many colleagues there are now longer choosing DHL as first call and wxe can understand why ! So waiting in since Tuesday for valuable item is plain agony. Merci/ Thank you DHL FRANCE. PS. I am in a major transport hub town 115km south of Bordeaux Merignac airport. Imagine if I were in the countryside ...... ?

Worst delivery service I have ever had. First they said the address was incomplete (untrue), next I waited in from 9am-6pm with no delivery and then they told me they had delivered it to a shop in our local town but this shop never received the parcel. Now they are telling me they do not know where it is and they will contact me in a few days. This parcel was due two weeks ago as a birthday present. And the worst of it all is that not one of their representatives has bothered to apologize. Shameful.

Yesterday they said they couldn't deliver because my address was incorrect - it was not. They then promised delivery today. I've just had an email saying they couldn't deliver because I was out. That is completely untrue; my husband, myself and even the dog were at home all day. Every vehicle that comes into the village passes my house - no-one attempted delivery. I believe they just can't be bothered to come out here because we're pretty rural, but they have taken the delivery charge - they just don't care. To add insult to injury, the online chat operative terminated the conversation when I asked her to explain where my parcel was and when it would arrive. Customer service?? Appalling! If you have the option of another courier, please use them!