Dhl France 

I shipped something from the UK (which was excellent) and my parcels got stuck at Orly once they arrived in France. First, they told me my address is incorrect (I have been receiving mails with the address without problem), so I logged in to their web app to change my address and submit another delivery request for the next day. The web app said it will be delivered so I waited home for the whole day, no notification, no calls, and of course no delivery. I called them the other day, the customer service didn't even know what happened so I have to wait for them to call me back. I received a call a few hours later, they told me that the delivery was "requested but not arranged" (WHAT?!) and therefore will not be delivered. I finally got my parcel after days of waiting. To be honest, the delivery was not that bad (when it delivered), but the web app (and mobile app) was a disaster. It would be much better if it told me to call them right away instead of showing a false delivery date.

Incredible way of working in France. The tracking hardly gives a status change and then they just say: nobody at home so could not deliver. No advance warning given at all. This is wasting everybody's time and money. I will always try to avoid selecting this company.

I have never experienced so much hassle over 70 years of business, as I have trying to arrange a pickup in France for the past week. One excuse after another for missed collections, and the most expensive.. At least we got an apology today when we told them to forget it. Despicable attitude.

Utterly unbelievable.
After I waited a month for my package, it was finally supposed to be delivered today. The delivery guy, however, did not feel like dropping it off on my doorstep (as have all deliveries been done for the past couple of months). Instead, he came to my building's door, rang the intercom several times but never got inside. Instead, he sent me a text informing me my package would be made available at a a drop-off point. The best part is I'm infected so I will not be able to retrieve my package from anywhere.
And all this for $40. Hats off, DHL.

SUCKS UNPROFESSIONIAL DON'T KNOW A DAMN THING.
KEEP ON CALLING.
YOU PAY OVERPRICE, POSTAL SERVICES MUCH BETTER

By far and away the worst delivery service in France. The drivers are rude and occasionally agressive and they will never deliver to our area . They always ring to ask if we can go to them . Terrible company . And even their website has no system for lodging a complaint. Bizarre !

Jessica from DHL France did not want to help me as I was not calling from France. My company has an international account with DHL through which we organize pick-ups around the world. My colleague from which the parcel will be picked up lives in France and did not have the time to call DHL, so I called on his behalf. Standard procedure with DHL is to call to the country in which pick-up takes place with questions around the pick-up. She simply did not want to help me. She continuously said that she will not help me as I am not in France. I explained the situation to her and still her answer was that I should hang up. I don't know if she just had a bad day, but this was the worst customer care I have ever gotten.

dhl is not only 7 out of 10 times NOT delivering an overnight shipment in the city of Paris even if there is no lockdown, currently I am waiting since 2 weeks for a delivery that has arrived at the Paris headquarter, but they stuck it in containers and close them, if you order a playstation or a toothbrush now, you get it next day - you call them 10 times, you get 10 useless answers, THIS IS THE WORSE SHIPPING COMPANY IN THE ENTIRE WORLD

One star it's definitely too much for this service, they never delivered my parcel to the pick up point. When asking for explanation they said "receiver not at home" which sounds funny since the shipping address was not my home but a pick up point. Now they are asking me to charge 50 dollars in order to ship my parcel again.
Worst service ever, don't trust them.

One star only as I cannot give no stars.
Driver says he called at my address at 2.51 pm today but recipient was not present.
At that time I was standing at the end of my drive; there was no sign of a delivery van. The driver lied.
This is not the first time i have had this appalling service from DHL.
Do not use this terrible company if you can avoid it.

I'm waiting since 27th of December for a small parcel. DHL couldn't find my home and now the parcel is in their warehouse waiting, and so am I ....still waiting for the delivery, I wonder for how long.
Last week a got a parcel from FedEx, it only took them 3days from Argentina to my doorstep !

Angoissé, après avoir lu les différents avis, je suis heureux de pouvoir remonter le moral à ceux qui, dans l'attente d'un colis, s'inquiètent..parti de Birmingham hier, livré ce matin, en main propre... près de Lille..pour preuve, le suivi..

Waybill: 5783999395
Signed for by:Schxxx
Get Signature Proof of Delivery
Saturday, December 14, 2019 at 09:33
Origin Service Area:
BIRMINGHAM - WILLEN - UK
Destination Service Area:
LILLE - LEERS - FRANCE
1 Pieces

Saturday, December 14, 2019 Location Time Pieces
12 Delivered - Signed for by: SCHISLER LEERS 09:33
1 Pieces

11 With delivery courier LILLE - FRANCE 08:54
1 Pieces

10 Arrived at Sort Facility LILLE - FRANCE LILLE - FRANCE 05:45
1 Pieces

9 Departed Facility in BRUSSELS - BELGIUM BRUSSELS - BELGIUM 03:56
1 Pieces

8 Processed at BRUSSELS - BELGIUM BRUSSELS - BELGIUM 02:40
1 Pieces

7 Arrived at Sort Facility BRUSSELS - BELGIUM BRUSSELS - BELGIUM 01:54
1 Pieces

Friday, December 13, 2019 Location Time Pieces
6 Departed Facility in EAST MIDLANDS - UK EAST MIDLANDS - UK 23:53
1 Pieces

5 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 20:56
1 Pieces

4 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 20:05
1 Pieces

3 Departed Facility in BIRMINGHAM - UK BIRMINGHAM - UK 18:45
1 Pieces

2 Processed at BIRMINGHAM - UK BIRMINGHAM - UK 18:45
1 Pieces

1 Shipment information received BIRMINGHAM - UK 15:47

Abysmal, we sent irreplacable and urgent documents in overnight delivery and they made it from Germany to the south of France fine according to tracking, then got stuck at delivery stage. When I called after a few hours to find out when I would get them I was informed that the sender had not provided an address or phone number and they were therefore undeliverable. When I told the agent I had a picture of the filled in sending document with full address and phone number at least they got a bit more apologetic and found out the current location of the envelope to their best knowledge. I then left work early, drove two hours on toll roads, all to pick up my envelope since I was worried it would get destroyed because they lost the address. Luckily it was at the distribution center the agent had thougt, and lo and behold, both address and phone number were clearly written on it so no reason at all for all this mess. I had extra costs and stress because of all this nonsense, and since then have been trying to get some kind of recompensation for the sender at least without any positive result, they are now back to blaming the sender when I call, and tell me it is not their problem to solve. Unbelievable! Never going to use them again, they clearly can't be trusted!

I cannot tell you how poor this company is! Please do not use! This is the third day I have waited for a delivery which they are entirely incapable of delivering!

Le transporteur en question est un voyou, comment faire pour qu'il cesse ses malversations envers nous?

Terrible customer service. Avoid Avenue Iéna Paris one especially

The only thing that worked on their online service was their debiting of the amount from my account. After that, it was a complete disaster. This is shocking that such a world renowned company could be so bad. They took the payment for the service after I filled in all the details. When I tried to arrange the collection, it wasn't possible. I contacted customer services and they couldn't care less and eventually terminated the "chat". The information she gave, if it was a person, was wrong. If I'd believeh her I'd still be waiting for the pick-up. In the end I cancelled, got a refund and did it via FedEx. I will never use this company again.

Delayed parcels every time! Terrible!

Just had a really bad experience with them!
My package arrived 10days ago and they are trying to say that they came 3 times and no one was there!!! Usually, when you get a deliver, you leave a note in the mailbox saying you passed by. But no, they didn’t leave any messages and while I thought my package didn’t leave the sellers warehouse, the seller sends me an email saying that they need my email address (lol, how do they sent me an email without my address) and my phone number to give it to DHL so they can contact me. I have them and DHL didn’t call me. I called them and instead of understanding my concerns, they just replied (I spoke with 2 agents) ignoring what I was just telling them!!!!! Instead of apologising. Even after asking why they are just ignoring me, they didn’t say anything and went on again. That’s ridiculous. I will do my best to avoid dealing with them at all!

The week before, I went 3 days to the pickup point and they could not find another package because DHL didn’t pu my name on it to find it. They had to give me the exact place of the item to find it there.