Could not make a call. Saw the reviews on Trustpilot & saw the mssg on their website about being closed. The director on Companies House is Alina Caro, the company is still active & should have these... See more
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See what reviewers are saying
I have over £12 in credit and have tried ringing different numbers quite a few times. But all I get is number unreachable. I've emailed so called customer service several times with no response.... See more
Fantastic way to make cheap international calls. I've used it for multiple family numbers in Ireland and the US for 2 years now. You set the international numbers up as local UK ones and then only get... See more
They put a message on their app saying they would be 'sunsetting' after 10 years' service. No indication of when they would stop operating. I kept getting the message that the number I was calling was... See more
Company details
Written by the company
Closed down
Contact info
1ST FLOOR 2 WOODBERRY GROVE FINCHLEY LONDON ENGLAND, N12 0DR, London, United Kingdom
- helpdesk@closed.com
- dial123.co.uk
The app works fine, customer service could be quicker
I had a problem with the app initially, with some credit that I added not appearing on my account. Initially I just got auto-replies and a lot of "Low credit" emails. It took them a few days to sort it out and get back to me.
The app seems to work fine. My 3 star rating is based on primarily customer service slowness.
September 3, 2022
Unprompted review
Great service
August 21, 2022
Unprompted review
Very good service
August 3, 2022
Unprompted review
Stolen credit
Just been cut off on a call to USA which I have used on a number of times . Reason given is that I have not enough credit and immediately added funds only to discover that I still had lots of credit on my account. Still cannot get through to the number, what is going on? Very ,very ,very unhappy about this!
May 29, 2022
Unprompted review
Dial 123 is excellent
Dial 123 is excellent, and I've saved loads of money phoning family, in Jersey, CI.
May 24, 2022
Unprompted review
Excellent prices and so easy to use
Excellent prices and so easy to use. I would highly recommend.
May 18, 2022
Unprompted review
Unable to cancel subscription & they continued to bill
Subscribed to a landline UK number for business purposes. Tried to cancel but was no way on login page - first they told me they don't do subscriptions. Then they said they'd cancelled the subscription but continued to charge me. I'm still trying to resolve it. Once they have your bank details, they'll just continue to charge it seems.
May 13, 2022
Unprompted review
Getting a constant busy signal when…
After initial problems connecting to designated number and somewhat slow response from Dial123 the customer service has sorted the issues . Thank you
May 11, 2022
Unprompted review
I’m told this company is going insolvent
I’ve emailed this company several times as we cannot phone South Africa despite having lodged funds with them…they’ve never bothered to assist us in resolving the matter.
Someone has eventually contacted me albeit we shouldn’t have to write a review in order to get them to react!
April 25, 2022
Unprompted review
Reply from Closed Down
Hi Iain. I'm sorry to hear that you are experiencing issues with our service. The issue that you experiencing is due to Apple IOS update that was performed by apple 2 weeks ago. We are working to update the app so you can continue using option 1. While we update the app please use the call back option.
We are definitely not going insolvent. I'm not sure where you got this message from but that is not true.
However, I do acknowledge that we did not reply to you very quickly. We are working in the background to update the app asap. Dial123 has many options of calling. You can use Call back , dial 0333 555 2123 or add Dial123 contacts.
Guernsey not listed (cry)
March 27, 2022
Unprompted review
I bought credit, but it doesn't show up in my account.
First, I had problems with my password - it needed to be reset twice. Customer Services (via email only) was very slow, taking two days to get back to me.
I then added £10 to my account via PayPal, which is not showing. Once again, I contacted Customer Service (twice) and it's still not resolved. They have my money, but I can't use their service.
March 1, 2022
Unprompted review
A brilliant way to make cheap…
A brilliant way to make cheap international calls, always connects and clear signals and very easy to use.
February 16, 2022
Unprompted review
Happy customer
I have been using 123 for many years now to phone zimbbwe and Canada. I must say I have found it to be really economical as without 123 I could not afford to speak to my family as often as I do Yes I would recommend 123 to families who have relativel or friend living abroad to enable to keep contact with them.
February 1, 2022
Unprompted review
Bad customer service
I have used this company for a number of years, however when I experienced a problem I contacted a help desk to resolve it. I have sent 2 emails and received no response from the help desk despite waiting for 2 week. Very bad customer service. You cannot contact them on the phone, and any communication by email is a waste of effort as they do not respond.
January 24, 2022
Unprompted review
Dial 123 offer a brilliant service
Dial 123 offer a brilliant service. I have used for years now and call my friend in Australia frequently. We talk for ages. Call rates really low.
January 17, 2022
Unprompted review
I love Dial123
I love Dial123
Simple to use and to top up
Calls are very cheap
I make all my international calls through
Dial123.
January 16, 2022
Unprompted review
Great service
Great service, easy to use and top up. Thanks Dial123!
November 12, 2021
Unprompted review
Have used Dial 123 for a few years and…
Have used Dial 123 for a few years and cannot rate the company highly enough.
November 10, 2021
Unprompted review
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