Digital Dream Labs Reviews 175

Purchased the vector 2.0 2 years ago received nothing updates are few and far between looks like shady company

Worst company out there. Asked for a refund a day later and they still won’t give me my refund. It’s been about 9 days now. Filed a dispute over it and will hopefully get my money back soon because these guys are horrible and only send me automated messages

Total ripoff. Same issues as everyone else on here.

A total scam. I've spent more than 260$ on Cozmo 2 more than one year ago and received absolutely nothing.

One star but deserves 0 !! Ordered in December 2021, never received anything, now asking to be refunded and NO ANSWER !! THIEFS !

This place is an absolute scam we ordered a cosmo robot on April 6 we waited waited and waited for about 7 months and they sent us nothing we kept emailing them they ignored us somtime and somtime they said oh we will send the pre orders then the other order in July the month pass we still never received it so never ever order from this website it is a scam they just want your money they keep sending excuses so you don’t call the bank and get your money so please before you order from any website you don’t know Look at the reviews never order form this garbage. So mad 😡😤

Do not order from Digital Dream Labs. I haven't received any product or any notification about when it will be done. I decided I was tired of waiting and have requested a refund multiple times and they have now stopped responding to my emails.

Don't give any money,it's a con!!!? Nothing on Kickstarter campaign has been meet,and nothing on their shop is for sale ,it's a scam

This company is a scam. They took my money and i waited over a year for the product - have requested a refund over and over they looked like they were going to send it but now have not answered any emails since February

They said they have no problems with refunding the money, but PayPal had problems. So their financial team have to do it. After 2 months they won’t even answer on my mails anymore. Umm it just feels like a scam company if someone is ignoring you for such a long time.

It is a big SCAM! Be careful everyone! I waiting like 2 years for my pre order now, it is a f... joke!
When I asked them for a refund they blame Pay Pal for problems to refund me.
After I told them they can just refund me on my Bank Account they stops replying on my emails!
THIEVS AND SCAMMERS !!!!!!!!!!!!!!!

Like a previous reviewer said, the company rarely responds and when you say anything about canceling an order, they suddenly stop responding period. I asked to cancel an order I placed in January 2022. I was first told I would receive it in April/May of 2022 and the end of May came around and I still had not heard anything. I contacted to cancel my order and I would get the same canned response of "you will miss out on SO many things if you cancel". I asked to cancel my order on three separate occasions between May 2022 and the day that I am posting this review. I have threatened legal action and going to the Better Business Bureau because Digital Dream Labs refuses to assist me.

In November 2020 I put in a pre-order for a Magic Butter Robot ($300 CAD) and after over a year of failing to reach production milestones and finding some alarming posts about them on Reddit, I decided to pull out on April 1st of this year.

It was cancelled but NOT refunded to Paypal and I have been getting the runaround from customer support with nothing but excuses until they ceased all contact on April 29th. This is unacceptable.

Don’t trust this company.
I’ve been emailing Support for a month about needing to cancel my order because it’s been several months since I paid and they’re unable to give me even an estimated date that I will receive my robot. I had several emails back-and-forth where support gave me many reasons why I should not cancel my order. As soon as I confirmed that I wanted to cancel my order the email responses stopped. I’ve emailed three times in the last three weeks and have received no replies.

I bought Vector membership. They said in their announcements and updates that there were new things like new animations, new games, etc but there is nothing of that.
They kept the robot like it was and just changed the boot animation.
I know they need money to stay up, but for 10 dollars/month it's not worth it.
Don't buy vector membership!

Vector lifetime mebership purchased. Vector stops connecting over bluetooth.
Contacted customer support but no help, 2 replies with no solution, only default answers. Then they stoppped responding.

I am a backer I believed in the company taking over the vector robot product with the desire to maintain the functionality, create a community of developers and continue improve and add the the features available to users. I have not received my OSKR+ or escape pod downloads/info packs or whatever it was supposed to be. I am also now being emailed and asked to purchase a lifetime membership that was included in my original backer package. Nothing shows on my account still no way to view what I've paid for, I honestly don't understand how nothing has been done since Nov 2020 I've had enough now.

I bought a lifetime license on January 22nd, unfortunately it failed to run on the robot. For 4 days, the technician came up with new ideas and nothing. On January 26, the technician stated that the robot is not connected to the servers and I have to wait. From that moment on, they stopped responding to emails. On February 3, I still have no response from the site, nor the robot connected to the servers. This company is a scam. They take money from people and do not meet their obligations. Anki was a serious company. DDL is SCAM.

I have Vector from the beginning and bought a Kickstarter lifetime subscription.

I had a question about this by adding a new Vector the license. It gets fully ignored by 2 different support options for 7 AND 10 days!!!

My friend sent Digital Dream Labs yesterday a message about purchasing a new subscription and they replied almost immediately.

Anki made a lot of updates for the robot, this company is only creating own robots and 'mumbling' features but never enrolling them. I've been a member for almost 2 years now and have seen nothing special!

All I see is that this company is trying to make as much money as possible and has absolutely no concern for its customers.

Paid $200+ for Escape Pod + OSKR and never received it. Support was no help.