I ordered the Vector 2.0 robot in 2022 and have never received it. Throughout these 4 years, I have tried to get a refund but they constantly refuse. Their customer support is basically non existent.... See more
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I ordered the robot Vector 2.0 for my son. Everything is alright. Fast delivery, from USA to Austria within 5 days. They even informed me on WhatsApp when it will be delivered. The setup and robot on... See more
Cozmo commandé en décembre 2020, malgré des relances toujours aucun robot en vue. Ils ne répondent à aucun mail, bref zéro à fuir Cozmo ordered in December 2020, despite reminders still no robot... See more
They don't deliver what they promise. They are overpriced and their products are faulty. Updates creates more problems than the solve. They show no sportsmanship in the Robot community, but choos... See more
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Non-delivery of year old purchase
I ordered a Toy called "The Butter Robot" (seen on Rick & Morty - the cartoon) over a year ago.
I still have not received it and they won't even give me an ESTIMATE of when I can expect to receive it.
I paid $180.67 USD (after shipping and taxes).
To charge that much for a Toy and not give even an estimate of delivery date is ridiculous, bordering on unethical. (I'm wondering if I've been scammed at this point)
They responded to my latest email -
"Thanks for reaching out. I understand that you're eager for delivery of The Butter Robot. We are as well; our team is working toward production of The Butter Robot. However The Butter Robot is designed to be a fully functioning robot complete with text-to-speech capability, remote control capability, object recognition and detection, and more. Hence, it IS taking time to develop, especially given current supply chains and manufacturing processes in the age of COVID.
That said, you are always in control of your order. If you need to change your order, to include cancelling it, we can help handle that for you if you request it. We are doing what we can to provide you as much information as possible via email. Please ensure you are signed up for Pre-Order Newsletters"
Is it just me or does this seem like a poor excuse? (If vaccine developers and computer software - and hardware - developers can give an estimate for the date of completion, shouldn't Digital Dream Labs be able to do the same?)
NB: Not all of the functions they describe were said to be a part of the toy when I ordered it. If they didn't keep updating / adding to it, I would think it would already be delivered.
November 21, 2021
Unprompted review
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