Used them 3 times, first time they were 15 mins late, second time they cancelled- third time they never showed up and only asked me to cancel after the time agreed to collect because they said they co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a cab from the airport and provided flight number (presumably so that the pick up time can be appropriate adjusted, similar to other cab companies). Flight arrival time shifted to almost an hou... See more
I would highly recommend this taxi company. We had a tempo traveler which was perfect for the long journeys we did. Our driver, Jerry was absolutely fantastic; he was knowledgeable (always able to fin... See more
1h+ delay, no acknowledgement of error, no apology whatsoever. Have also been told the issue was a flat tyre several hours before pick up time which seems to be their standard response whenever there... See more
Company details
Information provided by various external sources
Direct Airport Transfers is your local premier online taxi service. Direct Airport Transfers provide a professional airport taxi service at a competitive price and operate 24/7, 365 days a year. Direct Airport Transfers are well known throughout the local area, and our polite, friendly staff are always on call to answer your questions and queries whatever they may be.
Contact info
London, United Kingdom
- +4402080046747
- Info@directairporttransfers.co.uk
- directairporttransfers.co.uk
2.0
Poor
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service . Amazing smooth ride to the airport . Will definitely use this service again . Five stars .
July 27, 2020
Unprompted review
A great service and took all the…
A great service and took all the precautions for covid 19 with masks and a divide. Would recommend and use again. Thank you.
July 27, 2020
Unprompted review
Great service
Great service. Arrived 10 minutes prior to the arranged time and was really professional. Definitely would recommend and use this service again.
July 27, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thank you for your feedback. Please do recommend our service to your family & friends.
Perfect service
July 27, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thank you for your feedback. Please do recommend our service to your family & friends.
Excellent service
During the pandemic, getting into a taxi or transfer could be scary. I contacted the company to make sure cars would offer enough protection for the passenger. The experience was much better than expected. Car was impecable, the driver excellent.
July 19, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thank you for your feedback. Please do recommend our service to your family & friends. Mention AIRPORT5 to get 5% OFF on your next ride.
Reply from Direct Airport Transfers LTD
Thank you for your feedback. Please do recommend our service to your family & friends. Mention AIRPORT5 to get 5% OFF on your next ride.
Prompt service,very professional
June 29, 2020
Unprompted review
It was fine
It was fine. We travelled to go to AirPort. The car was very clean and good. Driver helped our luggages, and he was very kind. You can rent surely.
June 28, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thank you for using us. Please do recommend our service to your family and friends. You will get 5% OFF on your next journey Discount Code (Airport5).
Arranged a pick up
Arranged a pick up from the airport for a friend. It was perfect would definitely recommend
June 8, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thanks for your kind words. Please do recommend our service and use Voucher (Airport5) to get 5% OFF on your next journey.
Very impressed
In our hour of need, as we came back from India that evening and were left , I could not be more impressed with them.
April 13, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thanks for your kind words. Our priority is to provide quality service to our customers. Please use DISCOUNT CODE DAIRPORT10 to get 10% OFF on your next journey with us.
I was so impressed with the service
I was so impressed with the service. Car arrived on time and driver was so courteous and helpful. The car was also very clean and the drive to the airport was one of the smoothest I have ever had as the driver was very careful about navigating his way through traffic on a busy afternoon.
April 1, 2020
Unprompted review
Very professional team
Very professional drivers. And the controllers team r highly experienced. Best prices too. I would highly recommend this cab service. All the very best . 👍
March 24, 2020
Unprompted review
Amazing service
Amazing service. Clean car. Kind and polite. Definitely going too be using again and highly recommend
March 17, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thanks for the recommendation. Please use Voucher MK3% and enjoy 3% OFF on your next journey.
Great service
Great service. Very professional. I would definitely recommend.
March 17, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thanks for the recommendation. Please use Voucher MK3% and enjoy 3% OFF on your next journey.
Excellent service
Excellent service and very professional. Punctual, friendly and reliable. Would definitely recommend.
March 17, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thanks for the recommendation. Please use Voucher MK3% and enjoy 3% OFF on your next journey.
Excellent service
Excellent service, smart knowledgable drivers. I would recommend to all my family and friends.
March 15, 2020
Unprompted review
Reply from Direct Airport Transfers LTD
Thanks for the recommendation. Please use Voucher RETURN5% and enjoy 5% OFF on your next AIRPORT RETURN JOURNEY.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.