It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more
Company replied
Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more
Company replied
Ordering school uniform.. any parent’s worst nightmare! I can honestly say, I have been SO lucky throughout this whole process, because it’s been easy.. even when colours and sizes haven’t been r... See more
Company replied
Company details
Written by the company
Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.
Contact info
Dixon House, Old Heath Road, WV1 2BF, Wolverhampton, United Kingdom
- 01344872299
- customerservice@directclothing.co.uk
- directclothing.co.uk
4.3
Excellent
649 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.
Direct Clothing Team
What online ordering should be
Straightforward ordering and speedy delivery. Received within 36 hours of payment and was exactly as expected.
July 21, 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.
Direct Clothing Team
Efficient Service
Efficient Service. All clothing ordered was in stock and forwarded the same day to my address.
July 29, 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Good
I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past experience, the quality of the uniforms has always been very good, and in my opinion, is better than that of the new provider. The only area, I feel could be improved is customer service, as email responses have not always fully addressed my queries, which makes the service feel a little less personal. Other than that, we have been very happy with the uniforms so far.
July 28, 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback. We take on board your feedback regarding our customer service email responses and are working to improve this.
Direct Clothing Team
Very good ,easy communication,fast .
Very good ,easy communication,fast .
100% reccomend
July 28, 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Helpful and Friendly Service at the Westbourne House School Uniform Shop
The staff at the Westbourne House School uniform shop were friendly and welcoming. They took the time to answer my questions and gave clear information, which made getting everything my son needed quick and easy.
July 21, 2025
Unprompted review
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Helpful and friendly
Rachel was so helpful - she was very patient and kind with my son (who has a clothes sensitivity) which made the uniform fitting an easy experience.
July 23, 2025
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Faulty offer codes
Faulty offer codes
Offer code selected though link, but it would not apply at checkout even though all conditions met. Tried asking customer support 3 times with zero response
July 10, 2025
Reply from Directclothing
Thank you for your review, we understand that our Customer Service team have now been in touch with you.
Once again please accept our apologies for the delay in getting back to you from your original email and thank you for your understanding.
Direct Clothing
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Very easy and fast refund when…
Very easy and fast refund when returning wrong size items
July 14, 2025
Reply from Directclothing
Thank you for taking the time to leave a review.
We appreciate your feedback, Direct Clothing are happy to learn that you are pleased with our overall service.
Direct Clothing
Excellent customer service
July 14, 2025
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
I ordered for pe kits and they were…
I ordered for pe kits and they were delivered separately. I had to call you after several days for you finally deliver the shorts
July 4, 2025
Reply from Directclothing
Thank you for taking the time to leave a review and we are sorry that this order did not run as smoothly as we would have liked on this occasion
Direct Clothing
Very good service
Very good service. Quick delivery and easy returns via a drop box in Sunningdale. Excellent quality clothing except for the blazers which are extremely thin material and a very wide fit. Some of the sports kit comes up very small but the website does warn to go a size up.
July 2, 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
Reply from Directclothing
We would like to thank you for taking the time to leave us a kind review.
We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.
Direct Clothing Team
difficult to make a return
June 30, 2025
Reply from Directclothing
Thank you for your review and we are sorry to hear that you have found returning items difficult.
The school took the decision to close the onsite shop and requested that we offer an online only service for the uniform. We have all the details of how to return on our website.
If at any point in the future you do require assistance with your order, please get in direct contact with our Customer Service Team by email or phone.
Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours:
Monday to Friday 9am-5pm
Not ideal
The inability to try clothes on is very frustrating when added to the cost of returns.
There must be a better way.
July 7, 2025
Reply from Directclothing
Thank you for your review and we take on your feeback.
The school requested that we offer an online only service for them and we work hard to make the shipping and returns as cost effective as we can.
We have refunded the shipping cost for your latest order
Direct Clothing
Great company to order from
Easy to order. Very quick delivery. All items correct. Straight forward return and refund when sizes needed adjusting. Thanks.
June 26, 2025
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
The ladies in the uniform office were…
The ladies in the uniform office were lovely and very helpful
July 1, 2025
Reply from Directclothing
Thank you for your kind review.
As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.
Direct Clothing Team
Very good service
July 1, 2025
Reply from Directclothing
Thank you for your kind review.
Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.
Direct Clothing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.