dishoom.com Reviews 190

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers generally have mixed feelings about the staff, service, and quality of the offerings. While some people praise the attentiveness and helpfulness of the team, others report dismissive or rude interactions, and inconsistent service quality. Similarly, opinions on the food's quality vary, with some finding it delicious and others noting issues like excessive salt or overcooked items. However, a strong consensus emerges regarding pricing and product. Many people express dissatisfaction with the high prices, feeling that the cost does not align with the portion sizes or overall value. Several reviewers also mention that the food itself is often disappointing, citing issues such as blandness, excessive spice, or poor execution of dishes.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the staff for being... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent, prompt, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising delicious food, quick service, and... See more

Price

Customers consistently express strong dissatisfaction with the pricing. Many reviewers feel the food is... See more

Product

Consumers find product to be negative. Many reviewers report issues with food quality, such as overcooked... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Underwhelming! Not sure what the fuss is about. I can name 3 local curry houses who do better dishes. The only saving grace was our lovely server, Adam

Rated 3 out of 5 stars

So much is good, but was rather spoilt for us by excessive salt in the food. Remember that it can always be added, but the customer is helpless if there is too much. The location is convenient, atmo... See more

Rated 3 out of 5 stars

During my visit, I experienced a very strong start followed by a noticeable drop in service quality. The beginning of the evening was genuinely impressive. The welcome, atmosphere and... See more

Rated 3 out of 5 stars

I’ve eaten at Dishoom Birmingham before, and while the portions are small, the food was usually o.k.. This visit, however, was very disappointing. The vegetable samosas were overcooked — most... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sharing details with fraudsters!

Dishoom shares the contact details and booking details with fraudsters. Fraudsters refers booking and cancellation details for charges. Don’t book them online ( I did through their website), frustrating situation. They charged £560.

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Dishoom poor again

Went to Covent Garden for my Mum in laws special birthday. I’ve got to say it was a shambles and I won’t be going back. Sorry Dishoom - you’ve got too big and are compromising quantity over quality of both food and service experience.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Dishoom breakfast

Me and my daughter attended Dishoom Covent Garden for breakfast and we enjoyed the expieriance so much that we will be going there on a regular basis. The breakfast dishes we ordered was absolutely delicious and the staff were brilliant and made the time go by lovely. They were very quick to serve us and explain the dishes to us.
My daughter enjoyed the masala tea and the fruit and yoghurt dish , which was very tasty.
So thank you to all the staff at Dishoom.
I will be bringing friends and family for breakfast.
I highly recommend this place for breakfast.

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Lunch Out with Family

I went to the Covent Garden branch with family and we had the most amazing time! Everything was perfect, our table was nice and clean, however, the brown chairs were a bit wobbly and we did have to swap them around but that didn't ruin the rest of the lunch for us!

We had a wonderful young male server, who I unfortunately did not get the name of. He was very attentive and kind, and we really appreciated his happy demeanor.

We ordered lamb samosas, vada pau, masala prawns, mattar paneer, garlic naans, steamed basmati rice, and we had the Chef's special Tila-Foi's very best masala fish! Although they are small dishes and a little pricey, what can I say but On my word! These were all such amazing dishes, that we nearly finished the food in 1hr! It was all so tasty, bursting with flavours. They brought out the food so fast and it was all piping hot. If you do get the masala fish, I highly recommend it with the basmati rice, it just elevated the dish! We have been raving about the food non-stop for a week now!

The only thing we weren't a huge fan of was the sheek kebab, it was a little too dry for us, but we absolutely loved the rest!

The place itself is beautifully designed and has a cosy feel to it. The bathrooms were clean and lovely.

Overall I cannot fault this place, and I look forward to bringing more family and friends there!

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

40th wedding anniversary

For my sister & husbands 40th wedding anniversary I booked them train tickets, a night in London, tickets to a show & a table at Dishoom with vouchers. I did put on the Dishoom booking Happy 40th Anniversary.The best part of the trip was Dishoom. From the moment they arrived they were treated like royalty, they were given champagne & they said the staff couldn't do enough for them. At the end of ghe meal they were given 4 breakfast vouchers to use in the Manchester Dishoom as a gift from Dishoom.Thank so much for making their 40th anniversary so a memorable day!

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent food and service

I've been to Dishoom in Manchester and London. And both have really delicious food. (Menu Options in Manchester are lesser than in London). I thoroughly enjoyed the meals and drinks. They are made just like the original recipes of India. The staff are amazing, kind and helpful. I love the restaurant atmosphere- so clean and unique.. takes me back to Mumbai..❤ although some people say the portions may be small, but I think they are perfect, then I can eat few different dishes to my hearts content.

March 19, 2022
Unprompted review
Rated 4 out of 5 stars

Lovely atmosphere and building

Lovely atmosphere and building. The service was good though waiter even though professional seemed rushed due to amount of tables he had to cover, in this very popular restaurant.
The food that was served was delicious and would recommend. There was some disappointment however as the chicken biriyani became unavailable to order, and it was only 17.00.
Where we were positioned close to the bar on second level, staff seem to keep a door open to let in air but it creates quite a strong draft for the tables close to it.
Overall I can see why Dishoom, Manchester is popular because it is very good value, atmospheric and friendly. I think there are some points for improvement and then offer 5/5 rather than 4/5.

March 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and food! Well done

Having visited Birmingham and stumbling across this site I can not recommend it enough. The staff were amazing and a credit to the company. The food was delicious and I highly recommend and will be back. Thank you for such a great experience

February 9, 2022
Unprompted review
Rated 1 out of 5 stars

not good time there

not good time there. We visit Dishoom in Canary, three times they confused the order, my friend is gluten free and the server was looking so upset when she was asking him for more information. When going in, hostess was talking with each other, laughing, so we was kindly waiting they to finish so we can ask for table.

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Breakfast naan and marmalade mimosa cocktail.

My sister very generously ordered the breakfast pack with mimosa cocktail and Marsala Chai. What a wonderful experience! Beautifully presented, great instructions and excellent ingredients. A thoroughly indulgent treat which I’d highly recommend.

January 16, 2022
Unprompted review
Rated 1 out of 5 stars

How can anyone rate this place?

How can anyone rate this place? We ordered a huge takeaway and every single dish was a let down. The garlic chicken was soggy and tasteless. Chicken curry had fatty leg meat in, no breast. Same for the biryini. Dahl was bland and chickpeas tasted out of a tin. The naan was nice but rest of meal inedible. Ended up in the bin.

December 18, 2021
Unprompted review
Rated 2 out of 5 stars

Manchester branch disappointed!!

Manchester branch disappointed!!
I had heard great reviews of the experience food and service I could expect on my visit. The food was excellent but unfortunately whole experience was ruined by the incredibly poor service we received from our server. All around we could see the efficient and friendly service other tables received. Our server never once returned to our table although visited the one next to ours regularly …. It takes great skill to not connect with surrounding tables but revisit one in particular! We had to ask three times for water and more drinks all different servers. To add insult to injury service charge then included with the bill !!
The restaurant wasn’t at capacity we were left feeling disappointed and uncomfortable sorry but won’t be returning any time soon.

December 12, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look