Disrepairsupport Reviews 

92
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for guiding them smoothly through complex housing disrepair claims and securing well-deserved compensation. People note that the dedicated team provides clear communication, listens carefully to everyday concerns, and successfully resolves property issues like damp and mould. Some reviewers were not happy with the communication and administrative processes, specifically mentioning feeling overwhelmed by the high volume of calls and messages. A few individuals also experienced frustrating delays or felt completely ignored concerning the actual progress of their specific cases before receiving proper attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional approach,... See more

Service

Clients share satisfaction on service, frequently praising quick response times and professional support that... See more

Customer service

Reviewers express great satisfaction with customer service, frequently highlighting helpful support and clear... See more

Claim

Customers consistently note positive experiences with claim support, praising helpful staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam who handled my claim was on top form and officiant. After about a week or making the claim my housing association definitely started to pay attention to me. But before the claim they never made a... See more

Company replied

Rated 5 out of 5 stars

So Pleased And Over Whelmed I Decided To Take A Chance And Go Ahead With Disrepairsupport All Through My Case They Were So Helpful The Young Man Ash Went Above And Beyond To Help Me Making Sure All S... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Disrepair Support enough! They handled my housing disrepair claim quickly and kept me updated every step of the way. The team were friendly, professional, and really cared about getting... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Sam after he saw my name linked in a post. When he rang me he was very professional and polite,he walked me through everything i needed to know and do which made it very simple for... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Disrepair Support, we help tenants across the UK take action when their homes fall below a safe and livable standard. Whether you’re dealing with mould, damp, leaks, broken heating, faulty electrics, or structural damage, our team is here to make sure your landlord meets their legal responsibilities. We work alongside expert solicitors who specialise in housing disrepair claims, helping you secure repairs and fair compensation often at no upfront cost. Our goal is simple: to make the claims process clear, fair, and stress-free for every tenant. We pride ourselves on honest communication, transparency, and real results for our clients. Contact us today to find out if you could qualify for support your home deserves better


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(92)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The service I received was very professional Sam dealt with everything from start to finish - couldn’t recommend their service highly enough

October 16, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Joe

Rated 5 out of 5 stars

Repairs sorted very quickly

What a great service from start to the end.

The team helped me resolve the problems on my property, with winter incoming we seen a rise in damp in our bedrooms and mould around my windows. I believe this to be coming from a the roof or window.

I spoke with the disrepair support team and they managed to sort my repairs fixed in no time

November 15, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thank you so much.

Rated 5 out of 5 stars

Great Contact to Have

Thank you so much! Really efficient job done. Defo keeping this number in my phone book

November 3, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks James.

Rated 5 out of 5 stars

I was contacted by Sam after he saw my…

I was contacted by Sam after he saw my name linked in a post. When he rang me he was very professional and polite,he walked me through everything i needed to know and do which made it very simple for me to follow. I was kept up to date frequently and I would recommend using Disrepair Support to everyone who needs housing help.

November 5, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Simon. Really apricate the review.

Rated 5 out of 5 stars

Great service

Fantastic service and real peace of mind regarding our rising damp issues 👍 would recommend

November 3, 2025
Unprompted review
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Reply from Disrepairsupport

Thanks Thomas :)

Rated 5 out of 5 stars

Excellent and sufficient

This firm dealt with my problems in a very optimistic and professional way and they didn't mess about in collecting all my information regarding the problems I've experienced in my property. My claim is in the process of the solicitors and they are going to get a surveyor out to look at the outside wall where it's causing damp and mould to re enter my property which envitably would put my health at risk.

November 5, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Stephen.

Rated 5 out of 5 stars

What a great team of people

What a great team of people! The team helped me resolve the problems on my property! With it becoming winter I was experiencing a substantial amount damp and mould around my windows and also the roof was leaking into my bedroom. I spoke with the direspair support team who had my repairs fixed in no time!

Great work

October 10, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Matthew.

Rated 5 out of 5 stars

Great team working here

Great team working here, really helpful and informative throughout the whole process!

September 18, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Andrew much appreciate.

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