Disrepairsupport Reviews 

92
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for guiding them smoothly through complex housing disrepair claims and securing well-deserved compensation. People note that the dedicated team provides clear communication, listens carefully to everyday concerns, and successfully resolves property issues like damp and mould. Some reviewers were not happy with the communication and administrative processes, specifically mentioning feeling overwhelmed by the high volume of calls and messages. A few individuals also experienced frustrating delays or felt completely ignored concerning the actual progress of their specific cases before receiving proper attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional approach,... See more

Service

Clients share satisfaction on service, frequently praising quick response times and professional support that... See more

Customer service

Reviewers express great satisfaction with customer service, frequently highlighting helpful support and clear... See more

Claim

Customers consistently note positive experiences with claim support, praising helpful staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam who handled my claim was on top form and officiant. After about a week or making the claim my housing association definitely started to pay attention to me. But before the claim they never made a... See more

Company replied

Rated 5 out of 5 stars

So Pleased And Over Whelmed I Decided To Take A Chance And Go Ahead With Disrepairsupport All Through My Case They Were So Helpful The Young Man Ash Went Above And Beyond To Help Me Making Sure All S... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Disrepair Support enough! They handled my housing disrepair claim quickly and kept me updated every step of the way. The team were friendly, professional, and really cared about getting... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Sam after he saw my name linked in a post. When he rang me he was very professional and polite,he walked me through everything i needed to know and do which made it very simple for... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Disrepair Support, we help tenants across the UK take action when their homes fall below a safe and livable standard. Whether you’re dealing with mould, damp, leaks, broken heating, faulty electrics, or structural damage, our team is here to make sure your landlord meets their legal responsibilities. We work alongside expert solicitors who specialise in housing disrepair claims, helping you secure repairs and fair compensation often at no upfront cost. Our goal is simple: to make the claims process clear, fair, and stress-free for every tenant. We pride ourselves on honest communication, transparency, and real results for our clients. Contact us today to find out if you could qualify for support your home deserves better


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(92)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly reccomend

Highly reccomend! Felt like I was supported every step of the way. Took the stress out of the process.

November 2, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Michael

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable people, sorted everything without any hassle!
10/10 service

September 10, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Tom.

Rated 5 out of 5 stars

The team at Disrepair Support were so…

The team at Disrepair Support were so helpful in getting me in contact with a solicitor who’s now taking my case on a no win, no fee basis. The whole process was really quick and straightforward. I’d definitely recommend them to anyone needing help with housing disrepair

November 1, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Ellis.

Rated 5 out of 5 stars

I can’t thank Disrepair Support enough

I can’t thank Disrepair Support enough! They handled my housing disrepair claim quickly and kept me updated every step of the way. The team were friendly, professional, and really cared about getting things sorted. Highly recommend to anyone struggling with their landlord. They repaired my disrepair, and were very nice to my dog.

October 1, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks Daniel.

Rated 5 out of 5 stars

Incredible service

Incredible service. I was a bit nervous using Disrepair Support but Benedict and the team answered all my questions and helped me out massively.

October 14, 2025
Unprompted review
Disrepairsupport logo

Reply from Disrepairsupport

Thanks i will pass the message on to Benedict.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look