Divan Bed Factory Reviews 

397
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Was told bed would arrive on the 1st of march and called to make sure that is 100% correct due to a spinal injury and had to be sure on dates to take apart our current bed apart and they said the 1st.... See more

Rated 5 out of 5 stars

Easy ordering from clear Web site, Delivery was within 10 days, professional friendly delivery staff. Bed was easy to assemble and attach head board, nice fabric true to colour on Web picture. Co... See more

Rated 5 out of 5 stars

Took about ten mins to put together,delivery drivers brilliant and customer services phone call away if need any help. We were abit unsure about the chrome feet, if they clicked in, but we had a campi... See more

Rated 5 out of 5 stars

Fantastic Service from start to finish. Can’t thank them enough for helping us with the delivery which we had to delay as we weren’t at the property the bed base needed to go. Bed base is absolu... See more

Company details

  1. Bed Shop

Written by the company

Divan Beds, Bases, Mattresses and Headboards Straight from the Manufacturer.


Contact info

3.7

Average

TrustScore 3.5 out of 5

397 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(397)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Divan bed

From picking a bed to the actual delivery was all a painless experience.
Customer services were very helpful

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

I AM VERY HAPPY WITH MY NEW BED

I AM VERY HAPPY WITH MY NEW BED , LOOKS GOOD AND THE MATRES IS JUST PERFECT BEST NIGHTS SLEEP I HAVE HAD IN A LONG TIME , DELIVERY WAS ON TIME AND THE GUYS WHERE OK , JUST ONE THING IT TOOK ME LONGER TO UNWRAP THE BED THEN IT DID TO PUT TOGETHER , LOTS OF ANNOYING LITTLE STAPLES, BUT I WOULD RATHER THAT THEN IT BEING DAMAGED ,

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely product and great value!

We are really pleased with this bed. It looks lovely and is very comfortable. The headboard is well made and very attractive and the extra storage underneath is excellent. This bed and mattress are both great value for money and it has transformed our room.

October 14, 2022
Unprompted review
Rated 4 out of 5 stars

Fantastic price

Fantastic price
Delivery was really quick. My only complaint is tgat they sent me the same side base. I did contact them and they asked for pictures which I sent. I didn't hear from them even till this date. However we figured out that there were holes at the top and bottom. So the issue was resolved ourself. Date of experience is a rough date as can't remember.

September 13, 2022
Unprompted review
Rated 4 out of 5 stars

Excellent value

Easy to use Web site, delivery drivers very good, bed excellent value, only complaint was time from informed beb was ready for delivery and receiving delivery date with no contact between

September 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great products

Great prices, great product and great service.
Ignoring the amazing prices of the mattresses they are really high quality, easily comparable to Hypnos which I am replacing.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great bed frame

Great bed frame - exactly what my daughter was after. We are all very happy with it, including the service provided by the men who set the bed up. Communications were clear throughout, and we were always updated of exactly when to expect the arrival of the new frame. Recommended

October 7, 2022
Unprompted review
Rated 4 out of 5 stars

I ordered an ottoman base for my single…

I ordered an ottoman base for my single mattress and although the delivery time was estimated between 3 and 10 days, the good news was it was delivered within just 4 days. Only reason for the one star being dropped, was the company pre-picked the delivery date and when I called to see if it could be changed, unfortunately the system wasn't able to do this.

I was advised by the customer services lady that the company is aiming to make changes soon to improve the service to customers.

Overall, great price and quality for the ottoman base, would recommend this company.

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

100% satisfied

I live in Northern Ireland and my bed was with me within a week. Very reliable, friendly staff & 5* experience, definitely value for money & the bed is lovely and comfortable.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, And great price

Great service, Delivery spot on, Arrived when said it would with a hour time slot... so not having to wait in all day!
Bought bed for my Mum and Dad they are so happy with it the mattress is so comfy they say and the base is nice and sturdy as well, It is great that you can chose any colour base at no extra cost.
Would definitely recommend.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service. 10/10

Ordered an ottoman bed and headboard service and communication excellent. Delivery was brilliant. I had an issue with the headboard it was too big. I contacted the sales team and they quickly came to a resolution and helped me exchange.
The bed is super sturdy and solid. I am so so pleased with it. Customer service is what makes the whole experience amazing 10/10

October 17, 2022
Unprompted review

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