I purchased two items from this website. One never arrived, and the seller confirmed they are out of stock of this item and happy to provide refund. However they never processed refund, and I could no... See more
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See what reviewers are saying
Competitive prices, but communication about the status of the order could be better. It took a little over a week before the order was shipped. When items aren't in stock, it would be nice to know.... See more
My boots arrived very quickly but unfortunately they didn't fit me. I called up and spoke to a lovely gent who said I could either return them and have a full refund or replace them. Because they were... See more
I needed some Aquasure and Cotol for a repair and not many had both or, if they did, wanted a stupid amount for shipping (don’t they know where the Isle of Wight is?) DiveLife had one in stock and the... See more
Company details
Contact info
Victoria Lane, M45 6BL, Whitefield, United Kingdom
- 03302234140
- info@divelife.co.uk
- divelife.co.uk
3.4
Average
571 reviews
Hasn’t replied to negative reviews
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People also looked at
Brilliant dive equipment supplier
I had an excellent experience buying a dive knife from DiveLife. The website and ordering system is very good and the product information was accurate and detailed. The price was the best of any supplier and it arrived on time and is a very good knife. I can highly recommend DiveLife and also their Maniago Shark 9 knife.
February 28, 2023
Very Pleased
Good price, good customer service and arrived with a free gift (a very decent current edition Dive magazine). 👌
February 23, 2023
Good experience, product as advertised
I had communicated with dive life to confirm that my order items were actually in stock before I finalized , and they confirmed by email with in 24h. The items where shipped out within 3 days and I was notified by email with a tracking #.
The next day the international shipping department of Royal Mail ( UK main post office center) was victim of a massive cyber attack, to which from this day is still recovering. I could not view tracking info, so contacted them again a few times and they always replied within a day or two.
Although it seemed items where stuck at post office because no info was available , I was surprised by a delivery at my door by the 6th week to Canada.
-communication was decent
-products as described on web site.
-they snuck in a surprise free dive magazine.
-prices were very reasonable even with exchange.
February 23, 2023
Really bad customer service.Very hard…
Really bad customer service.Very hard to get hold of I've phoned and messaged about my order and they are not replying
February 24, 2023
Helpfull staff quick delivery
February 23, 2023
Very negative experience with Divelife
Very negative experience with Divelife. Ordered in October & delivered in Feb!!! Item not fit for use now ignoring me on chat, repeatedly. No phone number to contact so going to have to reclaim on credit card as not acceptable. I will never use again and insist others use more reliable stores online that respect their customers. Charged for delivery also, unbelievable.
Also do not agree with taking orders(money) from customers without yourself or your supplier having it in stock. On the website it states in stock so clearly not accurate or honest. Take someone's money 1st, then try to source and deliver item? Sounds fraudulent to me, hence the 4 month delay i guess. Avoid and use a reputable company to save yourself the hassle and if need an item probably wont come on time. Sarcastic telephone staff who make out customer is wrong. Even if it states in stock it is not true. No doubt an argumentative and sarcastic response from management in reply.....
February 22, 2023
Unprompted review
Reply from DiveLife
item was out of stock with supplier for a long time, client had been emailed to notify the delay (yes it was a very very long delay)
customer ordered the wrong size item, perfectly fit for purpose but does require one to pay attention to what one is ordering.
Customer contacted us via chat stating it didnt fit, we replied, just send it back and we'll refund you no drama. chat was closed at that point.
phone number listed on google, which customer clearly found as he rung us being rude and agressive on phone. We offered a full refund, refund of shipping and provided a return lable to get the item back.
indeed....unbelievable
Great experience
Great experience, they didn't have what I wanted in stock (and unfortunately couldn't order it in time) but excellent customer service, they were really helpful, knowledgeable and really tried their best to help me.
February 9, 2023
good service
February 8, 2023
Excellent service item was just what I…
Excellent service item was just what I wanted and arrived very quickly
February 2, 2023
No one told me my dive computer was out…
No one told me my dive computer was out of stock so I had to chase them.
January 27, 2023
Great cylinders
Great cylinders, staff were very helpful. Dispatched in good time and packaged perfectly.
Would use again 100%.
January 17, 2023
Very helpful owner and staff
Very helpful owner and staff. Recommend to check their web site.
December 7, 2022
Since UK is brexited I suggest you warn…
Since UK is brexited I suggest you warn about export taxes!
January 11, 2023
Great everything, expensive delivery
Great products, great price, great service.
Delivery was a bit on the expensive side, otherwise it would be 5 stars
January 12, 2023
Service and product are 110%
January 3, 2023
The team at DiveLife always provide…
The team at DiveLife always provide advice and guidance as well as top service on dive gear.
December 16, 2022
Qucik delivery
Qucik delivery, item as described - very happy with product and service
November 28, 2022
As always great efficient prompt…
As always great efficient prompt service even calling to double check the order turns out they know what I wanted better than me!! Brilliant
December 8, 2022
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