DiveLife Reviews 571

I purchased two items from this website. One never arrived, and the seller confirmed they are out of stock of this item and happy to provide refund. However they never processed refund, and I could not even get any money back from Paypal because I waited too long for the refund! The other item is faulty, again no information in terms of how to swap for replacement. A total of 134GBP is wasted!

Good service

I place my order on April 1,2024 since that date I don't what's going on no email reply no phone numbers registered in their website works I tried mayday to know about my ORDER DLS14623-23 seems nothing

I placed the order on 22/03, still no sign of it. Sent 2 emails, messaged via Facebook and tried to call- no answer (and yes, I did call during time they should be opened). Waste of time, I will contact my bank today to get a refund.

great quality products and very efficient delivery service. Thank you

Competitive prices, good communication
Very happy with my purchase mares pure boots a perfect fit took the chance and went a size down as other boots came up to big, would highly recommend divelife

Order number: DLS14124-23

My order wasn't in stock so I waited patiently for six weeks and its now beyond the date they said it would be back in stock and I have heard nothing. They are completely uncontactable as many of the other reviews have mentioned. I have tried phoning and emailing

I purchased urgent snorkelling gear and the service was very prompt both times and allowed me to travel with the items ordered

Friendly staff and customer service

I ordered a wetsuit online DLS14364-23
It turned out to be not in stock and I tried to cancel for a refund the same day but was unable to get any reply to my calls..
This has been going on for a week...I have tried messenger without reply...

Not thrilled. I tried DiveLife because their website listed the item I wanted as in-stock and for a good price. Weeks after placing my order I had still heard nothing. I tried several times to contact them, but emails are not responded to and the chat they refer to doesn't actually exist. Only way to reach them is by phone, which is pretty expensive from Canada. Turns out the item I ordered wasn't actually in stock, so had to wait longer. Then I got an email saying they had to charge me more for shipping as the website was wrong. So in the end the item was neither in stock nor a really good price. I did eventually get what I ordered after a month.

Should have really listened to the reviews on here but instead I decided to give them a chance. Been informed that there are at lease 2 weeks delay on my order, which wouldnt work for me. From the reviews on here it seems to be a common situation with this shop so I’ve paid attention to this before ordering. It said Available, ship in 2-3 days, clearly NOT. As of today, after they told me there is no stock in the UK, it’s still said on their website that it’s ready to be shipped in 2-3 days, ridiculous?

Their website mentioned chat box (no where to be found) or facebook messenger, for which I received a automatic response that they only deal with trips on social media(???). There is a phone number, from their website working hours are only on 3 days a week.

If I had known that its this hard to get in touch with them, I will never order, so beware!

Added further to DLS’s response:

I do want to cancel (order DLS14326-23) so appreciate if could please action that as soon as possible. There seems to be no way to contact your business to cancel except for on here!

Ordered fins before Christmas. Got an email to confirm the order straight away and then...nothing for over a month. Almost impossible to contact, telephone number never answered. No one got back to me until I mentioned I might post publicly on social media if I couldn't resolve. Miraculously, a pair of fins arrived in the post shortly after. They were different from the ones ordered but, by that point, I couldn't be bothered to try and rectify TBH.

I had my regs serviced here. Absolutely great service. Spot on! Really quick with a follow-up phone call to keep me updated. They returned them to me by courier - very convenient. Thanks very much.

Everything is good, thanks guys!

I placed an order on 21/12/2023 and was given delivery time scales of 2-4 working days. nothing received from them in January 2024, even after emailed them asking for a refund. So, raised a charge back with my bank and then two days later had a email with tracking details and a email asking for the charge back to be canceled. tried emailing them back to say i no longer want the goods however its a "no-reply" email address. no way to email company on their website and the "chat" function has been taken down. avoid this company like the plague. completely worked in bad faith sending me the goods once a charge back was raised but couldn't be bothered to email me to let me know what was happening with my order before that. looking at other reviews looks like they do this a lot. I will not be using them again. joke of a company.

Updated on the back of the company’s comment.

The charge back was raise before the product was sent. Once the company received the charge back request from my bank. That’s when they sent the goods out and asked me to cancel the CB request.
I work in fraud and disputes so I understand the process. If they where honest and told me the good were out of stock when the order was placed then this would have been a none event.

Still waiting for my order that I’ve paid for after 2 wks that is in stock, difficult contact when you do email get no response. No correspondence on any delays or problems.

Didn't have in stock but 1.5 later arrived from Germany and sent on so overall very quick deliver and excellent service. Would buy again. Thanks Garry 5 stars 🌟