I purchased two items from this website. One never arrived, and the seller confirmed they are out of stock of this item and happy to provide refund. However they never processed refund, and I could no... See more
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Competitive prices, but communication about the status of the order could be better. It took a little over a week before the order was shipped. When items aren't in stock, it would be nice to know.... See more
My boots arrived very quickly but unfortunately they didn't fit me. I called up and spoke to a lovely gent who said I could either return them and have a full refund or replace them. Because they were... See more
I needed some Aquasure and Cotol for a repair and not many had both or, if they did, wanted a stupid amount for shipping (don’t they know where the Isle of Wight is?) DiveLife had one in stock and the... See more
Company details
Contact info
Victoria Lane, M45 6BL, Whitefield, United Kingdom
- 03302234140
- info@divelife.co.uk
- divelife.co.uk
3.4
Average
571 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Competitive prices
Competitive prices, but communication about the status of the order could be better. It took a little over a week before the order was shipped. When items aren't in stock, it would be nice to know. Customers outside the UK should also be aware that the items do not include VAT, so expect to pay extra when the package goes through customs.
Also, not a fan of the upsale when checking out because it no longer displays the per unit price, just the price including the upsale.
July 31, 2023
Avoid, they take money but don't deliver the goods
Has been over 1 year the order is not delivered, communication and support is not there.
They won't start a refund process.
April 25, 2023
Exceptionally poor service
Exceptionally poor service. Poor quality goods of which they Will not accept any responsibility for goods supplied.
Of all the companies I have dealt with this is the only one that was a complete disappointment.
March 2, 2023
A great mask at a great price!
July 10, 2023
Customer services were helpful
July 5, 2023
Had placed an order over for two weeks…
Had placed an order over for two weeks now. Payment was confirmed that's it. Silence. Like the experience of others, I've reached out through different communications channels. Dive Life Store made no attempts to reply and even acknowledge the messages.
Scroll down and you'd see similar complaints from other customers (esp reviews made this year). The business has either shut or this is a scam.
July 5, 2023
A very slow response request
A very slow response request, as well as a poor transaction, delay
Last time I will order from this site
July 5, 2023
Great service
June 27, 2023
How they got my personal information?
I start receiving promotions of this company by email, but I’ve never bought anything and I’ve never consent that. I’m guessing which kind of dirty data Protection rules they have. Doesn’t seems reliable to me.
June 27, 2023
Unprompted review
Did not deliver goods within a month
June 7, 2023
Item was delivered on time
June 6, 2023
Poor response to problems
Ordered a fin strap, incorrect item was sent. Was getting about one communication from them each week which has now just stopped without resolving the issues.
June 7, 2023
Quick and efficient.
June 6, 2023
Great service well packed used these…
Great service well packed used these guys before and will continue to do so
May 29, 2023
Terrible experience
Terrible experience. No contact with the shop at all. Any you sent the wrong hose. I ordered 3/8 and the invoice is ok bit the hose is 9/16. And I needed it for tomorrow as I'm leaving for 2 months diving. What a joke. Not to mention it took them 8 days to delivered it for £6.50 delivery charge!!!!! And still came wrong.
June 1, 2023
Unprompted review
I purchased an O2 sensor
I purchased an O2 sensor, although it took a little longer than expected it wasn’t the fault of the merchant rather than their supplier.
May 8, 2023
Very helpful and went the extra mile to…
Very helpful and went the extra mile to make sure I had what i needed in time for diving at the weekend. Highly recommended.
May 2, 2023
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