Denney Diving - Diving Direct Reviews 2,184

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, with many items arriving quickly and well-packaged. People are very satisfied with the quality of the products, finding them to be exactly as described and reliable. The staff is frequently highlighted for being incredibly helpful, patient, and knowledgeable, offering excellent advice and personalized service. Reviewers also appreciate the competitive pricing and the wide selection of products available. However, some customers noted minor discrepancies, such as a product's wheel color differing from the website image, or a need for slight modifications to a mouthpiece for a better fit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Product

Clients share positive opinions on product quality, with many reviewers highlighting that goods are of great... See more

Service

People report positive experiences with service, often highlighting the excellent and outstanding level of... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good and great pricing... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Ordered prescription snorkel set only a couple of weeks before my holiday. Denny Diving turned my order around in a few days, keeping me up to speed with the order progress. Set arrived well ahead of... See more


Company details

  1. Dive Shop
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Swimwear Store

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company.

Quick delivery. Ordered the wrong pair of flippers and were quickly changed and refunded difference. Communication was also very swift. Highly recommend this company.

July 25, 2024
Rated 5 out of 5 stars

Brilliant

Brilliant. Great communication. I used the chat on line and the assistant helped me as I was unsure on what type lens I needed to buy for a new dive mask as I wear varifocals. Extremely knowledgeable and assisted me all through the process.
Dive mask delivered within 48 hrs. Superb mask.
Excellent company highly recommend.

July 26, 2024
Rated 5 out of 5 stars

Best service from any company I have…

Best service from any company I have ever used, nothing was too much trouble, needed a new weight pocket for a Tusa BCD and a dive knife, ordered Wednesday got it Thursday!! I'll be back for more and spread the word in my club!! Chris you are a star.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect mask, quick shipping, amazing staff!

My mask arrived in under 24 hours, the prescription was perfect and they were quick to answer any calls or questions, the seal is amazing and the mask looks really good too. Lovely staff, so happy with my mask, which came with spare lenses, a case and a snorkel! Highly recommend this brand!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding customer…

Absolutely outstanding customer service!

Called to confirm they could do next day shipping - Chris checked the stock of items we wanted, and once ordered (online due to value of order) they were shipped immediately.

Highly recommend.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Really brilliant staff and great value

Really brilliant staff!
So helpful when trouble shooting issues with my dive torch. I highly recommend buying from them as they are efficient, great value and all rounder great customer service :) quick response over email and were super friendly over the phone.

June 21, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look