DJ Alexander Reviews 

2,682
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 802 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, professionalism, and friendly approach, making interactions pleasant and stress-free. Many people praise the excellent service, noting smooth processes, efficient query handling, and clear communication throughout their rental journeys. Reviewers often mention quick response times and a proactive approach, ensuring a positive user experience. However, some customers also noted issues with maintenance and repairs, describing delays or a lack of resolution for reported problems. A few other people also felt that communication could be challenging, with some experiencing difficulties contacting support. Additionally, some reviewers reported concerns about unfair charges or issues with certain practices.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting staff members who are professional, friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the... See more

User experience

People report positive experiences with user experience, with many reviewers highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma at DJ Alexander could not have been more helpful! We attended a viewing for a flat which we loved, and which Emma was the viewing agent for. When we were slightly unsure of the application proces... See more

Company replied

Rated 5 out of 5 stars

Shannon Patrick the End of Tenancy Property Manager who dealt with my property went above and beyond to make sure that everything ran smoothly. She sorted all issues quickly and efficiently and was ve... See more

Company replied

Rated 5 out of 5 stars

Gill made our tenancy processing so much easy. She will reply to our questions right away and she is enthusiastic about it, I can't see her face but she looks like she is having fun doing what she doe... See more

Company replied

Rated 5 out of 5 stars

5 of us have just found our first dream flat to rent in central Edinburgh. We were helped through this process by Natalie Cotton who made it all really easy and stress free! We would definitely recom... See more

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,682)

758 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good company!

A very good, professional company.
My case was personally handled by Shannon Patrick, who is the End of Tenancy Property Manager. I can speak of her in nothing but the highest terms. She resolved the matter – which was by its very nature quite complicated – efficiently, professionally and, above all, with great kindness and personal interest. I hope DJ Alexander realises what a brilliant professional – and simply a good person – they have in that role. I thank her wholeheartedly for all the help she provided.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Gill Annand Aberdeen - excellent service

Gill from Aberdeen office has been excellent throughout the last 4 years I have worked with her every time. Excellent and prompt communication, very helpful with professional advice. Always securing tenants promptly and the period of moving in/out is very swift

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Through working with DJ Alexander, my wife and I were able to find the perfect place to rent in Edinburgh. Our agent, Emma, did a spectacular job of making the process easier at every step of the process. Highly recommend this service!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks!

Thanks, Jenn! You were a big help!

July 14, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Tim, for this excellent review. We will pass this onto Jenn and the Team.

Rated 5 out of 5 stars

Professional and responsive service

Kavya has been very helpful throughout what became quite a lengthy issue. She kept me updated, coordinated everything efficiently with the tenants and contractors, and was always professional and courteous. I particularly appreciated her patience while I explored a number of different options before deciding how to proceed. Many thanks for all your help.

July 15, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Jen, for this excellent review. We will pass this onto Kavya and the Team.

Rated 5 out of 5 stars

Cooperation and Assistance from Charlotte Findlay

Charlotte Findlay has been very responsive and cooperative in the leasing of my house. This has involved coordination of house access with my neighbour Mr Scott Thomson in my absence.

Thank you

July 14, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Phil, for this excellent review. We will pass this onto Charlotte and the Team.

Rated 5 out of 5 stars

DJ Alexander, as a Landlord

As a Landlord, I had a recent maintenance issue handled in an excellent manner by, Saif Tufail, Property Relationship Manager at DJ Alexander. The issue was dealt with in a professional and timely manner, resulting in a positive outcome for the tenant and myself, as the property owner. The DJ Alexander team continue to deliver a professional and easy to 'work with' property management service.

July 9, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Carl, for this excellent review. We will pass this onto Saif and the Team.

Rated 5 out of 5 stars

Caroline 5 Stars

I have newly moved into my first flat with my boyfriend which can be daunting but I have had such a nice experience with DJ Alexander. Caroline showed us around the flat and answered every question we had. Would highly recommend her.

July 13, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Helen, for this excellent review. We will pass this onto Caroline and the Team.

Rated 5 out of 5 stars

Issue resolved quickly and efficiently

I am a landlord and recently worked with Emma Fairgrieve to resolve an issue. She was efficient and it's all been resolved to my satisfaction. My thanks to her.

July 13, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Isobel, for this excellent review. We will pass this onto Emma and the Team.

Rated 5 out of 5 stars

I have used DJ Alexander for many years…

I have used DJ Alexander for many years to manage the letting out of my Edinburgh flat .
Recently I have been lucky to work with a new member of the Maintenance management team ….Xavier ! He has been managing some complicated work on my flat and is an absolute pleasure to work with.Xavier is so quick and efficient in his communication and detailed in his approach ….actually the best contact I have ever had at DJ.
Thank you DJ Alex and thank you Xavier .

July 13, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Xavier and the Team.

Rated 5 out of 5 stars

Leandra in Edinburgh is a legend!

DJ Alexander have managed a property for me for 3 years and are now handling the sale, I could not recommend them enough! Every department I have dealt with have been so helpful and efficient, they really make everything so easy! I will not hesitate to use them in the future and I would like to give a special shout out to Leandra in the Edinburgh sales team who went above and beyond to help me this morning.

July 13, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Harriet, for this excellent review. We will pass this onto Leandra and the Team.

Rated 5 out of 5 stars

I would just like to say a big 'thank…

I would just like to say a big 'thank you' to the Balmoral team, and especially to Jessica for all the help and effort they have put in. Jessica really seemed to understand the urgency needed to sort out the issues, and was in regular contact with me to keep me up to date and arrange what needed to be done very professionally.

Jeffrey
Flat in Aberdeen.

July 10, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Jeffrey, for this excellent review. We will pass this onto Jessica and the Team.

Rated 5 out of 5 stars

Christopher at the Glasgow office…

Christopher at the Glasgow office really helped us with our flat and was brilliant to deal with. Always communicating and keeping us in the loop while offering advice and expertise. Thank you Christopher!

July 9, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Harvey, for this excellent review. We will pass this onto Christopher and the Team.

Rated 5 out of 5 stars

The issue was resolved quickly and…

The issue was resolved quickly and efficiently, and Dora Alves was in communication throughout which was helpful.

July 10, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Maryam, for this excellent review. We will pass this onto Dora and the Team.

Rated 5 out of 5 stars

My issue to do with emergency repairs…

My issue to do with emergency repairs was quickly and pleasantly dealt with by Saif Tufail, Property Relationship Manager.

Douglas Rose
Owner 2/1 8 Viewforth Gardens

July 3, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Douglas, for this excellent review. We will pass this onto Saif and the Team.

Rated 5 out of 5 stars

Staff review!

My two friends and I were assisted on a veiwing with Connor, he was so lovely and helpful with answering any questions we had as well as explaining how the next steps of applying for the flat would continue. He also gave us great advice in general with our application!

July 7, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Martha, for this excellent review. We will pass this onto Connor and the Team.

Rated 5 out of 5 stars

Connor Quinn provided a great service…

Connor Quinn provided a great service for us, he told us every detail we needed to know and never left us confused! I would definitely recommend him to others looking for housing!

July 7, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Skye, for this excellent review. We will pass this onto Connor and the Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look