DJ Alexander Reviews 2,469

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the team's responsiveness and efficiency in addressing concerns and resolving issues quickly. Consumers frequently mention the smooth and worry-free experience, appreciating the prompt communication and clear guidance provided throughout various processes. However, some customers were not happy with the service, citing issues with communication, particularly regarding agent availability and inconsistent updates on repairs. A few people also mentioned dissatisfaction with the condition of properties upon move-in and inflexibility regarding move-out dates.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers express satisfaction with the service, highlighting its efficiency and responsiveness. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

Niamh was absolutely fantastic from beginning to end, she was always there to reply to any concerns we had within minutes of sending them out. Such a lovely personality and made you feel at ease... See more

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Rated 5 out of 5 stars

We recently had our Glasgow flat for sale and have accepted an offer after only two weeks on the market. Ruth kept us informed every step of the way and made the experience both exciting and worry fr... See more

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Rated 5 out of 5 stars

I am happy to see that the issues in my property being resolved so quick. When I hear my friends struggling to get an answer from their agents; DJ on the other hand is quick and responsive. A big tha... See more

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Rated 5 out of 5 stars

First and foremost, I do want to thank DJ Alexander and their whole team for all of the help and assistance they provided while applying for the property @ 43 Dennistoun Rd, Landbank. PA146XH. A ver... See more

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Rated 1 out of 5 stars

I am surprised by the many positive reviews. I am a landlord of a neighbouring flat of one managed by DJ Alexander. They have regularly been in arrears with stair cleaning payments, over a period of y... See more

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Rated 5 out of 5 stars

DJ Alexander is surely the best agent I have met in Aberdeen. Gill and Paula are so good with what they do. Their customer service is top-notch. Both tenant and landlord are being given consideratio... See more

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Rated 5 out of 5 stars

We had a fantastic experience working with Caroline during our home-moving journey. From start to finish, she guided us with patience, professionalism, and genuine care. She was always available to an... See more

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Rated 5 out of 5 stars

At a time when house sales were slowing down, every effort was made to find prospective buyers and arrange viewings. DJA kept me informed throughout and finally thanks to Yasser’s determination and pr... See more

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Rated 5 out of 5 stars

Thank you to Harrison Reeves for helping with several repairs in my rental property. Your excellent communication, including prompt replies to my emails and keeping me up to date all the way throu... See more

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Rated 5 out of 5 stars

We have been using D J Alexander as our agent since late 2023, when they combined with Stonehouse lettings. We're generally happy with the service we receive - money gets paid to us promptly and issu... See more

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Rated 5 out of 5 stars

Absolutely outstanding service! Sara Rankin, Sarah McIntyre, and their team are hands down the best in town! They were so proactive and organised, and managed to get my house on the market and sec... See more

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Rated 5 out of 5 stars

I've had the pleasure of working closely with DJA as a contractor for the last 3 years in various departments of the business so there are far too many names to mention however big shout out to t... See more

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Rated 5 out of 5 stars

Eve Mack was very quick to get in touch and made my very first viewing experience smooth and welcoming. She patiently answered all my questions and let me check the apartment at my own pace. The flat... See more

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Rated 5 out of 5 stars

So grateful to have DJ Alexander as my letting agent. They’ve handled property fixes for me so swiftly. They always have repair guys in within a week of me reporting a problem. They’re also so ea... See more

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Rated 5 out of 5 stars

DJ Alexander have been fantastic agents. Murron and Josh especially have both been very helpful and professional. We've rented here for three years, and I'd highly recommend them.

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Rated 5 out of 5 stars

Just received the keys to a beautiful rental flat. Both Ailie and Matthew frim the Shawlands branch have been fabulous! Quick to answer any questions I have and always very friendly and professional.

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Rated 5 out of 5 stars

Great experience! The team went above and beyond to welcome us and resolve any issues when we moved in 4 weeks ago. Special thanks to Ryan, Joy and Amy from accounts. They were really kind and went ou... See more

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Rated 5 out of 5 stars

Elliot, Abbie and Sara are amazing i would recommend them to anyone. They have done a great job in selling over 30 properties for us and have made the whole process so easy from start to conclusion.

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Rated 4 out of 5 stars

Emma was extremely helpful with the process from property viewing to getting the offer. She was also considerate about my situation and understood me really well. Over all I had a convenient experienc... See more

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Rated 5 out of 5 stars

I came back to DJ Alexander to manage the letting of my flat and they were professional, very responsive and found me tenants! As I am not based in the area, relying on their initiative and follow-up... See more

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Rated 1 out of 5 stars

HORRIBLE SERVICEEEE, NO COMUNICATION!! Wanted a viewing on one of the properties, First the time was changed twice, then when i arrived at the property 2 mins early no one was there. buzzed in the te... See more

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Rated 1 out of 5 stars

I have previously left a review and after speaking to management about late payments and statements I deleted my bad review but yet again another late payment and no statement again ! There for anothe... See more

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Rated 5 out of 5 stars

We have been using DJ Alexander for a number of years now and have been consistently satisfied with how they have both looked after our tenants and properties. We can always rely on them to make sure... See more

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Rated 5 out of 5 stars

You know the saying about First impression? Today I had a first dealing with D.J. Alexander. Based on this phone encounter with wonder Ms Leandra Brown, I am very certain I met my dream prope... See more

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Rated 5 out of 5 stars

Really fantastic experience with DJ Alexander. We worked with Zosia at the front end who was excellent all round - really responsive and accommodating where possible, and very pleasant and professiona... See more

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Rated 5 out of 5 stars

When I was selling my flat in Glasgow City Centre, I was looking for a selling agent with knowledge of the area and experience in the sales process. I was delighted with the commitment and expertise s... See more

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Rated 5 out of 5 stars

This is just to say big thank you to the rental and sales teams at DJ Alexander, Edinburgh for all the help they have given me recently and in the past. And a special thank you to Harrison and Kjart... See more

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Rated 5 out of 5 stars

It is early days for me with DJ Alexander but I would like to call out Anna Scott (Associate End of Tenancy Property Manager) who has been super responsive and helpful for me to manage the process of... See more

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Rated 5 out of 5 stars

From start to finish, our agent Sana has been most helpful. She guided us clearly throughout the journey, provided extra tips and i very accommodating. Our experience letting with DJ Alexander has bee... See more

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Rated 5 out of 5 stars

Sana was extremely polite and pleasant. She went about the inspection with absolutely no disturbance to us at all. This is what we have come to expect from DJ Alexander. Competent and professional.... See more

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Rated 5 out of 5 stars

Working with DJ Alexander has been an excellent experience. I personally want to thank Finn Anthony for his continuous professionalism, patience, attentiveness and expansive knowledge of property lett... See more

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Rated 5 out of 5 stars

I'm a contractor who works with DJ Alexander. I'd like to mention Ikenna Njoku in particular, one of the Property Relationship Managers. Ikenna is always a pleasure to deal with, extremely responsiv... See more

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Rated 5 out of 5 stars

We had a very positive experience with Beatrice Oloju (Property Manager) The last tenants left our property in a mess! However Beatrice guided us through getting the issues sorted. She listened to us... See more

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Rated 5 out of 5 stars

I had preconceived thoughts on Estate Agents but found D J Alexander to be a highly professional and organised business with a great level of customer service and easy to deal with. Leandra showed... See more

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Rated 5 out of 5 stars

Found the staff at the Kilmarnock Road branch to be responsive, knowledgable and eager to go the extra mile. Zachary has been our main point of contact and has proven very efficient and communicative... See more

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Rated 5 out of 5 stars

I would like to thank DJ Alexander and Ruth in particular for a fantastic experience with selling my property. Ruth was very professional and secured an excellent price which was more than I expected... See more

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Rated 1 out of 5 stars

Staff were polite and pleasant, but overall experience was terrible. The property hadn’t been cleaned properly when we moved in (there was even rubbish in the bin) and various lightbulbs wer... See more

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Rated 5 out of 5 stars

Change of Tenancy and associated need for refurbishment of my flat was triggered at the most inconvenient time of year - a week before Christmas. Alison was very quickly in touch with me to discuss r... See more

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Rated 1 out of 5 stars

Recently rented a property through this company and sadly it was a terrible experience The property was riddled with Mould and Damp, which was brought to the attention of the property manager ver... See more

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Rated 5 out of 5 stars

I dealt with a lady called Alexandra Holzbarova, she was excellent in her communication, keeping me informed throughout the process and always replied promptly to emails. She made the whole experienc... See more

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Rated 5 out of 5 stars

Fantastic service selling my house in Clarkston, East Renfrewshire. Ruth and Finn were a great help guiding me through the process. I would highly recommend them.

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Rated 5 out of 5 stars

I had a very positive experience with DJ Alexander, especially Gill. She was professional, helpful, and always quick to respond to my queries. Gill made the whole process smooth and stress-free, keepi... See more

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Rated 5 out of 5 stars

Chloe’s been an absolute gem helping me navigate the end of tenancy. Really helpful and quick responses!

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Rated 5 out of 5 stars

Last time when I was looking for property, I was very disappointed as no one ever didn’t got back to me. So I was quite scared to choose viewings with the company. Until we have met Joye, who has a... See more

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Rated 5 out of 5 stars

Totally professional and keeps you informed of all the process of what’s happening when letting my property out totally pleased cannot thank Stephanie McMillan enough and her team

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Rated 5 out of 5 stars

I had a phone call from Harrison Reeves this morning regarding a query I had emailed him late the previous day explaining exactly what action had been taken. He also gave me information on another... See more

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Rated 5 out of 5 stars

Flat inspection today with Murron who was very helpful and polite! DJ alexander are always quick to respond to issues raised during these inspections.

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Rated 5 out of 5 stars

Had my annual house inspection by the lovely Murran Sinclair. Murran was thorough with the inspection and spent quality time discussing any issues I had with the property. Very professional and a c... See more

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Rated 5 out of 5 stars

We rented one of DJ Alexander’s spacious properties at Cults, Aberdeen from April 2023 to March 2026. As we were based in Sri Lanka at the time, other letting agents declined to offer online vi... See more

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Rated 5 out of 5 stars

As a renter I have found the maintenance and property managers always responsive and caring . I recently dealt with Mhairi Bain a property relationship manager . Called on a friday morning a... See more

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Rated 5 out of 5 stars

Daniel Walker has been very helpful to me recently, as a property owner, as have other members of the team. Richard Tierney answers my e-mails and provides the support I need.

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Alexandra Holzbarova made my experience…

Alexandra Holzbarova made my experience so easy. She was super patient from the start, very helpful with all her advice and her communication was amazing too. Would definitely recommend to anyone looking for a rental.

March 18, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Harriet, for this excellent review. We will pass this onto Alexandra and the Team.

Rated 5 out of 5 stars

Efficient and quick

Had an easy effortless time securing a flat with DJ Alexander, many thanks to Alexandra who helped us view the flat and answered all our questions. Highly recommend!

March 25, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jobelle, for this excellent review. We will pass this onto Alexandra and the Team.

Rated 5 out of 5 stars

We have had a fantastic experience so…

We have had a fantastic experience so far working with Emma Wright. We are currently in the process of moving from overseas and DJ Alexander has stood out from the rest. From the first step of applying for an appointment, to viewing the property of our choice, Emma was very professional and helpful. We can't wait to finalize the remaining process and move in.

March 23, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Halimat, for this excellent review. We will pass this onto Emma and the Team.

Rated 5 out of 5 stars

Hassle free repossession

I have just taken possession of my flat in Glasgow.
Alexanders were fantastic they have a comprehensive inventory from start of tenancy and a completed a thorough inventory at the end.
They have a very good deposit scheme that guarantees compensation up to 10 weeks rent.
Damage caused by the tenant exceeded £1000 and as per usual the tenant denied liability.
Gerrit Alberts their exit manager gave me full support with my claim and organised a professional clean and ensured that my claim for damage an missing items was met in full
5 ***** to GERRIT and the team

March 20, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Robert, for this excellent review. We will pass this onto Gerrit and the Team.

Rated 5 out of 5 stars

5 Stars *****

I've had the pleasure of working closely with DJA as a contractor for the last 3 years in various departments of the business so there are far too many names to mention however big shout out to the Glasgow maintenance team, compliance, HMO & end of tenancy who I have really enjoyed dealing with on a regular basis.

The most recent Property Manager I've had to deal with is Ikenna, he's been a great addition to the team since he joined. Keep up the good work.

Daryl Longmuir
Dompliance Ltd

March 23, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Daryl, for this excellent review. We will pass this onto the Team.

Rated 5 out of 5 stars

I'm a contractor who works with DJ…

I'm a contractor who works with DJ Alexander. I'd like to mention Ikenna Njoku in particular, one of the Property Relationship Managers. Ikenna is always a pleasure to deal with, extremely responsive and always pushes for a fast response for his tenants and landlords. He deals with technical matters with a good understanding. He always follows up on invoice queries quickly and is always very professional to deal with. Definitely one of my favourite property managers!

March 23, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Kathleen, for this excellent review. We will pass this onto Ikenna and the Team.

Rated 5 out of 5 stars

I just wanted to post a review to…mention first class service

I just wanted to post a review to mention the first class service from Amy O'Neil , End of Tenancy Property Relationship Manager at DJ Alexander, for arranging a contractor to replace all of the windows at my property in Glasgow. It was all taken care of at my request when I have been outside the country and the finished job looks fantastic.

March 23, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Rick, for this excellent review. We will pass this onto Amy and the Team.

Rated 5 out of 5 stars

Big fan, DJ lettings

I am happy to see that the issues in my property being resolved so quick. When I hear my friends struggling to get an answer from their agents; DJ on the other hand is quick and responsive. A big thank you to Kaylee Edwards
my Property Relationship Manager who took follow ups and made sure I was not left struggling and wondering.

March 20, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Monali, for this excellent review. We will pass this onto Kaylee and the Team.

Rated 5 out of 5 stars

Good communication.

I had a phone call from Harrison Reeves this morning regarding a query I had emailed him late the previous day explaining exactly what action had been taken. He also gave me information on another matter and when contractors would attend. I must also mention Ellie McVitie who has been attentive with regard to the same problem.
I am happy to write a positive review because I have, in the past, had to chase answers to my questions.

March 20, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Hazel, for this excellent review. We will pass this onto Harrison, Ellie and the Team.

Rated 5 out of 5 stars

Great staff

Great staff. Very helpful. Particularly Kesley and Laura. Big shout out to them

March 19, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jen, for this excellent review. We will pass this onto Kelsey, Laura and the Team.

Rated 5 out of 5 stars

I had a great experience with DJ…

I had a great experience with DJ Alexander estate agent. Communication was clear and consistent throughout the entire process, which made everything much easier and stress-free. They were very friendly, approachable, and always willing to help with any questions we had.

What really stood out was how quickly they handled everything – the whole process was smooth and efficient. I truly appreciate their professionalism and support, and I would highly recommend them to anyone looking for a reliable and responsive agent.

March 18, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Aggar, for this excellent review. We will pass this onto the Team.

Rated 5 out of 5 stars

Organised and effective communication so far

I've only had a short experience with DJ Alexander but so far it seems like a very organised company. Communication via email with Emma has been great and viewing flats with Jennie was also a good experience. I'm looking forward to letting from them soon!

March 17, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Natasha, for this excellent review. We will pass this onto Emma, Jennie and the Team.

Rated 3 out of 5 stars

Shockingly awful Landlord /DJ experiences

Whilst our contact Mhairi Bains, Relationship Manager has been exceptional in getting our oven fixed, it still took 9 weeks to get a working oven. She did extremely well to manage our awful landlord.

I feel that DJ Alexander ONLY cares about their landlords and not tenants giving rise to these scenarios.

We have been tenants here for nearly 10 years and have had unbelievable number of problems with the property and EVERY time DJ hides behind their agreement with the landlord making wonder if it’s because getting a new tenant is easy for them. This is incredibly short sighted.

We have NEVER been offered compensation nor have we had any maintenance issues sorted promptly other than when it’s related to the heating. We have even had issues with that and was once told to take my small children to a swimming pool for showers🤦‍♀️!!
We have a fridge freezer that is currently broken, been reported many times but has been allegedly ‘fixed’ we can’t store fresh vegetables without it freezing up.

We have Serious damp/mold issues and a manual on how to manage it was the DJ’s response! 🤔
Honestly, I would NEVER recommend the company to anyone.

March 17, 2026
Unprompted review
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Reply from DJ Alexander

Dear Adelaide,
Thank you for taking the time to write a review, we appreciate your feedback. We are delighted that Mhairi has been exceptional however disappointed to hear of your other maintenance concerns. We are happy to look into any issues that you are experiencing. Please email customerservice@djalexander.co.uk for further assistance.
Kind Regards,
DJ Alexander Customer Service Team.

Rated 5 out of 5 stars

I was delayed due to traffic but…

I was delayed due to traffic but Alexandra was patient and very understanding. She was very elaborate about the questions I had and made sure she asked the right questions.
As we all know searching a flat can be tedious but I was very lucky to have had my viewing with Alexandra.
Thank you.

March 12, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Nk, for this excellent review. We will pass this onto Alexandra and the team.

Rated 5 out of 5 stars

Highly Recommended

We have been using DJ Alexander for a number of years now and have been consistently satisfied with how they have both looked after our tenants and properties. We can always rely on them to make sure we comply with all of the landlord regulations, communication is always timely and billing/accounts are accurate. Our properties have consistently had tenants with the minimal amount of vacant time between tenants. In particular, Jenn in Team Hanover has been great to work with!

March 16, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Thorpe, for this excellent review. We will pass this onto Jenn and the Team.

Rated 5 out of 5 stars

An excellent service

When I was selling my flat in Glasgow City Centre, I was looking for a selling agent with knowledge of the area and experience in the sales process. I was delighted with the commitment and expertise shown by Conor Mc Nulty of D J Alexander's Byres Road office. The sale of my flat went through very quickly and efficiently, and I put that down to very good marketing and the identification of potential buyers. It was important for me to be kept in the loop re progress and I can honestly say that communication could not have been better. I'm grateful to Conor and to the other team members involved.

March 16, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Gerry, for this excellent review. We will pass this onto Conor and the Team.

Rated 5 out of 5 stars

Hope

Over the last few months, Hope has been our main correspondent. She has been extremely helpful, is very confident at her job and friendly.

March 16, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jordan, for this excellent review. We will pass this onto Hope and the Team.

Rated 1 out of 5 stars

I have previously left a review and…

I have previously left a review and after speaking to management about late payments and statements I deleted my bad review but yet again another late payment and no statement again ! There for another bad review , no matter how many times I speak to this company on this matter it happens again and again and again , getting sick and tired of this with this company

March 16, 2026
Unprompted review
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Reply from DJ Alexander

Dear Jamie,

Thank you for taking the time to write a review, we appreciate your feedback. We are happy to look into any issues you are experiencing, please email customerservice@djalexander.co.uk for further assistance.

Kind regards,
DJ Alexander Customer Service Team.

Rated 5 out of 5 stars

Great staff, including Daniel and Richard.

Daniel Walker has been very helpful to me recently, as a property owner, as have other members of the team. Richard Tierney answers my e-mails and provides the support I need.

March 16, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Sarah, for this excellent review. We will pass this onto Richard, Daniel and the Team.

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