DJ Alexander Reviews 2,469

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the team's responsiveness and efficiency in addressing concerns and resolving issues quickly. Consumers frequently mention the smooth and worry-free experience, appreciating the prompt communication and clear guidance provided throughout various processes. However, some customers were not happy with the service, citing issues with communication, particularly regarding agent availability and inconsistent updates on repairs. A few people also mentioned dissatisfaction with the condition of properties upon move-in and inflexibility regarding move-out dates.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers express satisfaction with the service, highlighting its efficiency and responsiveness. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

Niamh was absolutely fantastic from beginning to end, she was always there to reply to any concerns we had within minutes of sending them out. Such a lovely personality and made you feel at ease... See more

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Rated 5 out of 5 stars

We recently had our Glasgow flat for sale and have accepted an offer after only two weeks on the market. Ruth kept us informed every step of the way and made the experience both exciting and worry fr... See more

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Rated 5 out of 5 stars

I am happy to see that the issues in my property being resolved so quick. When I hear my friends struggling to get an answer from their agents; DJ on the other hand is quick and responsive. A big tha... See more

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Rated 5 out of 5 stars

First and foremost, I do want to thank DJ Alexander and their whole team for all of the help and assistance they provided while applying for the property @ 43 Dennistoun Rd, Landbank. PA146XH. A ver... See more

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Rated 1 out of 5 stars

I am surprised by the many positive reviews. I am a landlord of a neighbouring flat of one managed by DJ Alexander. They have regularly been in arrears with stair cleaning payments, over a period of y... See more

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Rated 5 out of 5 stars

DJ Alexander is surely the best agent I have met in Aberdeen. Gill and Paula are so good with what they do. Their customer service is top-notch. Both tenant and landlord are being given consideratio... See more

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Rated 5 out of 5 stars

We had a fantastic experience working with Caroline during our home-moving journey. From start to finish, she guided us with patience, professionalism, and genuine care. She was always available to an... See more

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Rated 5 out of 5 stars

At a time when house sales were slowing down, every effort was made to find prospective buyers and arrange viewings. DJA kept me informed throughout and finally thanks to Yasser’s determination and pr... See more

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Rated 5 out of 5 stars

Thank you to Harrison Reeves for helping with several repairs in my rental property. Your excellent communication, including prompt replies to my emails and keeping me up to date all the way throu... See more

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Rated 5 out of 5 stars

We have been using D J Alexander as our agent since late 2023, when they combined with Stonehouse lettings. We're generally happy with the service we receive - money gets paid to us promptly and issu... See more

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Rated 5 out of 5 stars

Absolutely outstanding service! Sara Rankin, Sarah McIntyre, and their team are hands down the best in town! They were so proactive and organised, and managed to get my house on the market and sec... See more

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Rated 5 out of 5 stars

I've had the pleasure of working closely with DJA as a contractor for the last 3 years in various departments of the business so there are far too many names to mention however big shout out to t... See more

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Rated 5 out of 5 stars

Eve Mack was very quick to get in touch and made my very first viewing experience smooth and welcoming. She patiently answered all my questions and let me check the apartment at my own pace. The flat... See more

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Rated 5 out of 5 stars

So grateful to have DJ Alexander as my letting agent. They’ve handled property fixes for me so swiftly. They always have repair guys in within a week of me reporting a problem. They’re also so ea... See more

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Rated 5 out of 5 stars

DJ Alexander have been fantastic agents. Murron and Josh especially have both been very helpful and professional. We've rented here for three years, and I'd highly recommend them.

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Rated 5 out of 5 stars

Just received the keys to a beautiful rental flat. Both Ailie and Matthew frim the Shawlands branch have been fabulous! Quick to answer any questions I have and always very friendly and professional.

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Rated 5 out of 5 stars

Great experience! The team went above and beyond to welcome us and resolve any issues when we moved in 4 weeks ago. Special thanks to Ryan, Joy and Amy from accounts. They were really kind and went ou... See more

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Rated 5 out of 5 stars

Elliot, Abbie and Sara are amazing i would recommend them to anyone. They have done a great job in selling over 30 properties for us and have made the whole process so easy from start to conclusion.

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Rated 4 out of 5 stars

Emma was extremely helpful with the process from property viewing to getting the offer. She was also considerate about my situation and understood me really well. Over all I had a convenient experienc... See more

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Rated 5 out of 5 stars

I came back to DJ Alexander to manage the letting of my flat and they were professional, very responsive and found me tenants! As I am not based in the area, relying on their initiative and follow-up... See more

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Rated 1 out of 5 stars

HORRIBLE SERVICEEEE, NO COMUNICATION!! Wanted a viewing on one of the properties, First the time was changed twice, then when i arrived at the property 2 mins early no one was there. buzzed in the te... See more

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Rated 1 out of 5 stars

I have previously left a review and after speaking to management about late payments and statements I deleted my bad review but yet again another late payment and no statement again ! There for anothe... See more

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Rated 5 out of 5 stars

We have been using DJ Alexander for a number of years now and have been consistently satisfied with how they have both looked after our tenants and properties. We can always rely on them to make sure... See more

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Rated 5 out of 5 stars

You know the saying about First impression? Today I had a first dealing with D.J. Alexander. Based on this phone encounter with wonder Ms Leandra Brown, I am very certain I met my dream prope... See more

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Rated 5 out of 5 stars

Really fantastic experience with DJ Alexander. We worked with Zosia at the front end who was excellent all round - really responsive and accommodating where possible, and very pleasant and professiona... See more

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Rated 5 out of 5 stars

When I was selling my flat in Glasgow City Centre, I was looking for a selling agent with knowledge of the area and experience in the sales process. I was delighted with the commitment and expertise s... See more

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Rated 5 out of 5 stars

This is just to say big thank you to the rental and sales teams at DJ Alexander, Edinburgh for all the help they have given me recently and in the past. And a special thank you to Harrison and Kjart... See more

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Rated 5 out of 5 stars

It is early days for me with DJ Alexander but I would like to call out Anna Scott (Associate End of Tenancy Property Manager) who has been super responsive and helpful for me to manage the process of... See more

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Rated 5 out of 5 stars

From start to finish, our agent Sana has been most helpful. She guided us clearly throughout the journey, provided extra tips and i very accommodating. Our experience letting with DJ Alexander has bee... See more

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Rated 5 out of 5 stars

Sana was extremely polite and pleasant. She went about the inspection with absolutely no disturbance to us at all. This is what we have come to expect from DJ Alexander. Competent and professional.... See more

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Rated 5 out of 5 stars

Working with DJ Alexander has been an excellent experience. I personally want to thank Finn Anthony for his continuous professionalism, patience, attentiveness and expansive knowledge of property lett... See more

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Rated 5 out of 5 stars

I'm a contractor who works with DJ Alexander. I'd like to mention Ikenna Njoku in particular, one of the Property Relationship Managers. Ikenna is always a pleasure to deal with, extremely responsiv... See more

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Rated 5 out of 5 stars

We had a very positive experience with Beatrice Oloju (Property Manager) The last tenants left our property in a mess! However Beatrice guided us through getting the issues sorted. She listened to us... See more

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Rated 5 out of 5 stars

I had preconceived thoughts on Estate Agents but found D J Alexander to be a highly professional and organised business with a great level of customer service and easy to deal with. Leandra showed... See more

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Rated 5 out of 5 stars

Found the staff at the Kilmarnock Road branch to be responsive, knowledgable and eager to go the extra mile. Zachary has been our main point of contact and has proven very efficient and communicative... See more

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Rated 5 out of 5 stars

I would like to thank DJ Alexander and Ruth in particular for a fantastic experience with selling my property. Ruth was very professional and secured an excellent price which was more than I expected... See more

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Rated 1 out of 5 stars

Staff were polite and pleasant, but overall experience was terrible. The property hadn’t been cleaned properly when we moved in (there was even rubbish in the bin) and various lightbulbs wer... See more

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Rated 5 out of 5 stars

Change of Tenancy and associated need for refurbishment of my flat was triggered at the most inconvenient time of year - a week before Christmas. Alison was very quickly in touch with me to discuss r... See more

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Rated 1 out of 5 stars

Recently rented a property through this company and sadly it was a terrible experience The property was riddled with Mould and Damp, which was brought to the attention of the property manager ver... See more

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Rated 5 out of 5 stars

I dealt with a lady called Alexandra Holzbarova, she was excellent in her communication, keeping me informed throughout the process and always replied promptly to emails. She made the whole experienc... See more

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Rated 5 out of 5 stars

Fantastic service selling my house in Clarkston, East Renfrewshire. Ruth and Finn were a great help guiding me through the process. I would highly recommend them.

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Rated 5 out of 5 stars

I had a very positive experience with DJ Alexander, especially Gill. She was professional, helpful, and always quick to respond to my queries. Gill made the whole process smooth and stress-free, keepi... See more

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Rated 5 out of 5 stars

Chloe’s been an absolute gem helping me navigate the end of tenancy. Really helpful and quick responses!

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Rated 5 out of 5 stars

Last time when I was looking for property, I was very disappointed as no one ever didn’t got back to me. So I was quite scared to choose viewings with the company. Until we have met Joye, who has a... See more

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Rated 5 out of 5 stars

Totally professional and keeps you informed of all the process of what’s happening when letting my property out totally pleased cannot thank Stephanie McMillan enough and her team

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Rated 5 out of 5 stars

I had a phone call from Harrison Reeves this morning regarding a query I had emailed him late the previous day explaining exactly what action had been taken. He also gave me information on another... See more

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Rated 5 out of 5 stars

Flat inspection today with Murron who was very helpful and polite! DJ alexander are always quick to respond to issues raised during these inspections.

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Rated 5 out of 5 stars

Had my annual house inspection by the lovely Murran Sinclair. Murran was thorough with the inspection and spent quality time discussing any issues I had with the property. Very professional and a c... See more

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Rated 5 out of 5 stars

We rented one of DJ Alexander’s spacious properties at Cults, Aberdeen from April 2023 to March 2026. As we were based in Sri Lanka at the time, other letting agents declined to offer online vi... See more

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Rated 5 out of 5 stars

As a renter I have found the maintenance and property managers always responsive and caring . I recently dealt with Mhairi Bain a property relationship manager . Called on a friday morning a... See more

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Rated 5 out of 5 stars

Daniel Walker has been very helpful to me recently, as a property owner, as have other members of the team. Richard Tierney answers my e-mails and provides the support I need.

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Beatrice Oloju (Property Manager) The last tenants left our property in a mess! However Beatrice guided us through getting the issues sorted. She listened to us vent, answered our questions and helped when asked. All this was done by Beatrice in a very professional, calm and friendly manner. Thank you Beatrice

March 31, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Dorothy, for this excellent review. We will pass this onto Beatrice and the Team.

Rated 5 out of 5 stars

As a commercial cleaning company

As a commercial cleaning company, we deal with many letting agencies across central Scotland and beyond. We work closely with DJ Alexander (both West End and Shawlands) amongst others. Stephen, Zach, Julie and Ava (Property Support Team) really stand out from the crowd. Communication is always clear, professional, and timely, which makes coordinating EOT cleans and property access very straightforward.

From a contractor perspective, they are proactive, organised, and a real pleasure to deal with. Any issues are handled efficiently and fairly, and they make working together easy and stress-free.

We value the relationship greatly and would happily recommend them to landlords and contractors alike.

March 31, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Lucid Cleaning, we will pass this onto Stephen, Zach, Julie, Ava and the Team.

Rated 5 out of 5 stars

Great support with maintenance works from so far away!

Specifically, I want to write about Harrison Reeves in the Maintenance office that I have been dealing with. I have greatly appreciated his communication through the DJ Alexander landlord website as he keeps up with me throughout the process. He comes across as very friendly and warm which is reassuring when you live many miles away. Thanks for the effort in helping us deal with maintenance issues that would be hard to organise from so far away.

March 31, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, David, for this excellent review. We will pass this onto Harrison and the Team.

Rated 5 out of 5 stars

Josh Taddei, Edinburgh

Josh Taddei has been extremely helpful throughout an ongoing issue we’ve had with our rental property. He’s listened to concerns from us (the tenants) about how the first solutions weren’t suitable for us, going above and beyond to make sure one is found that works for us. We are very happy with service he provided, making sure our concerns were listened to, and pleased a solution has now been found that suits all parties.

March 24, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Christopher, for this excellent review. We will pass this onto Josh and the Team.

Rated 5 out of 5 stars

Good experience letting with Ryan

Very smooth process to let with Ryan. Easy to deal with, efficient and prompt.

March 25, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Mick, for this excellent review. We will pass this onto Ryan and the Team.

Rated 5 out of 5 stars

Thank you Anna Scott

It is early days for me with DJ Alexander but I would like to call out Anna Scott (Associate End of Tenancy Property Manager) who has been super responsive and helpful for me to manage the process of a tenant leaving, especially as I am oversees! Hoping the lettings team help me fill the apartment as efficiently!!! ;-)

March 30, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Sarah, for this excellent review. We will pass this onto Anna and the Team.

Rated 5 out of 5 stars

I viewed my property with Ben Kelly

I viewed my property with Ben Kelly. He was super helpful and answered all of my questions and concerns.

March 24, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Margaret, for this excellent review. We will pass this onto Ben and the Team.

Rated 5 out of 5 stars

Just moved in to my first rental and…

Just moved in to my first rental and couldn’t have gone smoother. Kelsey helped massively with the process would highly recommend!

March 27, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Devo, for this excellent review. We will pass this onto Kelsey and the Team.

Rated 5 out of 5 stars

A pleasure to deal with as ever

Sana was extremely polite and pleasant. She went about the inspection with absolutely no disturbance to us at all. This is what we have come to expect from DJ Alexander. Competent and professional.

March 24, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Stewart, for this excellent review. We will pass this onto Sana and the Team.

Rated 5 out of 5 stars

Had my annual house inspection by the…

Had my annual house inspection by the lovely Murran Sinclair.
Murran was thorough with the inspection and spent quality time discussing any issues I had with the property.
Very professional and a credit to DJ Alexander Edinburgh.
Karen Rutherford.

March 20, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Molly, for this excellent review. We will pass this onto Murran and the Team.

Rated 5 out of 5 stars

As a company that frequently collects…

As a company that frequently collects keys for end of tenancy cleans, we deal with the reception team at DJ Alexander on a regular basis.
Zach, Stephen, Julie and Ava are always lovely to deal with. Super friendly, helpful, and everything is always ready to go. Always a pleasure!

March 27, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Clean Freakz Glasgow, for this excellent review. We will pass this onto Zach, Stephen, Julie, Ava and the Team.

Rated 5 out of 5 stars

I had a great experience working with Renu Aare

I had a great experience working with Renu Aare, Property Relationship Manager at DJ Alexander. I had an issue within my rented flat and it was resolved very quickly and efficiently, with clear communication throughout the process. Renu was professional, responsive, and made everything straightforward from start to finish to ensure that our problem was fixed quickly.

March 26, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Sophie, for this excellent review. We will pass this onto Renu and the Team.

Rated 5 out of 5 stars

A big thank you!

Alexandra was great, kept us informed the whole way through the application process. We are very thankful!

March 26, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Roisin, for this excellent review. We will pass this onto Alexandra and the Team.

Rated 5 out of 5 stars

Excellent

Found the staff at the Kilmarnock Road branch to be responsive, knowledgable and eager to go the extra mile. Zachary has been our main point of contact and has proven very efficient and communicative on the occasions we’ve called into the branch

December 3, 2025
Unprompted review
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Reply from DJ Alexander

Thank you, Baz, for this excellent review. We will pass this onto Zachary and the Team.

Rated 5 out of 5 stars

Good letting agency

Good letting agency. Repairs can be resorted 24/7 and communication is really quick. Problems are sorted quickly, and our Property Relationship Manager, Renu Aare, is particularly good. Thanks so much!!

March 26, 2026
Unprompted review
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Reply from DJ Alexander

Thank you Ellie, for this excellent review. We will pass this onto Renu and the Team.

Rated 5 out of 5 stars

Ellen Clow visit

Ellen Clow was very friendly and efficient in her inspection of our landlady's property.
She asked if everything was in order and that if we were concerned about anything regarding this property, then not to hesitate in getting in touch.
We were both impressed with her visit today

March 11, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, for this excellent review. We will pass this onto Ellen and the Team.

Rated 5 out of 5 stars

Rental Property Repairs

We moved into a rental property in December and unfortunately faced several issues with the hot water not functioning properly. It was not a straightforward fix, but Harrison Reeves was most helpful and persistant in order to get these issues resolved. Thank you.

March 12, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, JH, for this excellent review. We will pass this onto Harrison and the Team.

Rated 5 out of 5 stars

Overall lovely to deal with

Cameron Lindsey (Property Manager) and Louis Steele, (property relationship manager) along with Louis' predecessor, Mina, have been a huge help with all of the issues I've experienced at my flat (including boiler replacement, washing machine replacement, mattress replacement and dishwasher service). They've both gone above and beyond to reach out to the landlord, get sign off, and swiftly resolve any concerns with kindness.

March 25, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Val, for this excellent review. We will pass this onto Cameron, Louis and the Team.

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