DJ Alexander Reviews 

2,673
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making the renting process smooth and stress-free. Many people highlight the excellent service, noting that queries are answered promptly and issues are sorted out quickly and efficiently. Reviewers appreciate the personalized approach and clear communication, which contributes to a positive user experience. However, some customers also noted issues with responsiveness, stating that the company ignored them or took a long time to address maintenance problems. A few other people also raised concerns regarding home safety for renters and noted that communication was difficult due to changing contacts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting staff members who are professional, friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the... See more

User experience

People report positive experiences with user experience, with many reviewers highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma at DJ Alexander could not have been more helpful! We attended a viewing for a flat which we loved, and which Emma was the viewing agent for. When we were slightly unsure of the application proces... See more

Company replied

Rated 5 out of 5 stars

Shannon Patrick the End of Tenancy Property Manager who dealt with my property went above and beyond to make sure that everything ran smoothly. She sorted all issues quickly and efficiently and was ve... See more

Company replied

Rated 5 out of 5 stars

Gill made our tenancy processing so much easy. She will reply to our questions right away and she is enthusiastic about it, I can't see her face but she looks like she is having fun doing what she doe... See more

Company replied

Rated 5 out of 5 stars

5 of us have just found our first dream flat to rent in central Edinburgh. We were helped through this process by Natalie Cotton who made it all really easy and stress free! We would definitely recom... See more

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

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4.7

All reviews

(2,673)

748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used DJ Alexander for many years…

I have used DJ Alexander for many years to manage the letting out of my Edinburgh flat .
Recently I have been lucky to work with a new member of the Maintenance management team ….Xavier ! He has been managing some complicated work on my flat and is an absolute pleasure to work with.Xavier is so quick and efficient in his communication and detailed in his approach ….actually the best contact I have ever had at DJ.
Thank you DJ Alex and thank you Xavier .

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Leandra in Edinburgh is a legend!

DJ Alexander have managed a property for me for 3 years and are now handling the sale, I could not recommend them enough! Every department I have dealt with have been so helpful and efficient, they really make everything so easy! I will not hesitate to use them in the future and I would like to give a special shout out to Leandra in the Edinburgh sales team who went above and beyond to help me this morning.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I would just like to say a big 'thank…

I would just like to say a big 'thank you' to the Balmoral team, and especially to Jessica for all the help and effort they have put in. Jessica really seemed to understand the urgency needed to sort out the issues, and was in regular contact with me to keep me up to date and arrange what needed to be done very professionally.

Jeffrey
Flat in Aberdeen.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with DJ Alexander throughout the end of my tenancy. Kaylee Edwards, End of Tenancy Property Relationship Manager, was professional, friendly, and very helpful. She kept me informed throughout the deposit return process, answered my questions promptly, and made everything straightforward and stress-free.

Her communication was excellent, and she was always courteous and efficient. I really appreciated her support and the smooth service she provided. Thank you, Kaylee, for making the end of my tenancy such an easy experience.

July 1, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Aimee, for this excellent review. We will pass this onto Kaylee and the Team.

Rated 5 out of 5 stars

The issue was resolved quickly and…

The issue was resolved quickly and efficiently, and Dora Alves was in communication throughout which was helpful.

July 10, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Maryam, for this excellent review. We will pass this onto Dora and the Team.

Rated 5 out of 5 stars

My issue to do with emergency repairs…

My issue to do with emergency repairs was quickly and pleasantly dealt with by Saif Tufail, Property Relationship Manager.

Douglas Rose
Owner 2/1 8 Viewforth Gardens

July 3, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Douglas, for this excellent review. We will pass this onto Saif and the Team.

Rated 5 out of 5 stars

Staff review!

My two friends and I were assisted on a veiwing with Connor, he was so lovely and helpful with answering any questions we had as well as explaining how the next steps of applying for the flat would continue. He also gave us great advice in general with our application!

July 7, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Martha, for this excellent review. We will pass this onto Connor and the Team.

Rated 5 out of 5 stars

Connor Quinn provided a great service…

Connor Quinn provided a great service for us, he told us every detail we needed to know and never left us confused! I would definitely recommend him to others looking for housing!

July 7, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Skye, for this excellent review. We will pass this onto Connor and the Team.

Rated 5 out of 5 stars

Great service

Although my previous experience with DJ Alexander has been disappointing regarding repairs, I’d like to recognize the great service I received recently from Saif.
He took full ownership of the issue and ensured the work was carried out quickly and efficiently. His communication was prompt, clear and professional throughout and he kept me updated at every stage. He turned a frustrating situation into something straightforward.
Thanks Saif for your excellent service.

June 30, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Elaine, for this excellent review. We will pass this onto Saif and the Team.

Rated 5 out of 5 stars

Caroline was truly amazing in being so…

Caroline was truly amazing in being so helpful for our rental journey. She was warm and friendly and able to answer any question we had - highly recommend her and the team!

July 6, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jack, for this excellent review. We will pass this onto Caroline and the Team.

Rated 5 out of 5 stars

Shannon Patrick the End of Tenancy…

Shannon Patrick the End of Tenancy Property Manager who dealt with my property went above and beyond to make sure that everything ran smoothly. She sorted all issues quickly and efficiently and was very helpful answering my questions and getting me connected to the people I need. Thank you Shannon.

July 8, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Sophie, for this excellent review. We will pass this onto Shannon and the Team.

Rated 1 out of 5 stars

Shameless

The will do everything they can to keep every penny of your deposit - be aware! They will create charges just to avoid paying you back even if you leave the flat spotless.

July 8, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.

We always aim to deliver the highest standard of service, and we take feedback like this very seriously.

So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further.

You can also find details of our formal complaints procedure on our website.

Thank you again for raising this with us.

Rated 5 out of 5 stars

Laura Mctaggart was absolutely fantastic…

Laura Mctaggart was absolutely fantastic throughout the entire rental process. She was professional, responsive, and incredibly supportive at every stage, especially when we were working against a very tight deadline.

This move was particularly important because it was for my parents, who are both elderly, and it was an extremely stressful time for our family. Laura went above and beyond to keep everything moving, kept us informed throughout, and did everything she could to help get everything over the line in time for key exchange.

Her kindness, patience, and genuine care made a huge difference during what could have been an overwhelming experience. I honestly can't thank her enough for everything she did, and I wouldn't hesitate to recommend her to anyone looking for someone who truly cares about their clients.

Thank you again, Laura, you made a difficult situation so much easier, and we're incredibly grateful.

July 6, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Laura and the Team.

Rated 5 out of 5 stars

Emma at DJ Alexander could not have…

Emma at DJ Alexander could not have been more helpful! We attended a viewing for a flat which we loved, and which Emma was the viewing agent for. When we were slightly unsure of the application process she took the time to speak with us and explain what should be included. We had great help from the general team, particularly Hayley too! We were completely reassured and put at ease.

July 6, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Orla, for this excellent review. We will pass this onto Emma, Hayley and the Team.

Rated 5 out of 5 stars

Marie was the most helpful & Kind agent..

Marie was the most helpful agent I could ever ask for. She guided me through the entire process and was so kind. Loved talking to her <3 She is great and so approachable. She made my overall experience with DJ Alexander so much better, as this is my first rental. Thank you

July 7, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Jhanvi, for this excellent review. We will pass this onto Marie and the Team.

Rated 5 out of 5 stars

Seamless and easy moving process

The moving flat process was a great service and went without any issues. Diane especially was a great help

July 3, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Adam, for this excellent review. We will pass this onto Diane and the Team.

Rated 5 out of 5 stars

Sana Bilal was very kind and helpful…

Sana Bilal was very kind and helpful during my inspection, she answered all questions I had with professionalism and honesty.

June 30, 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Asya, for this excellent review. We will pass this onto Sana and the Team.

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