DJ Alexander Reviews 2,469

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the team's responsiveness and efficiency in addressing concerns and resolving issues quickly. Consumers frequently mention the smooth and worry-free experience, appreciating the prompt communication and clear guidance provided throughout various processes. However, some customers were not happy with the service, citing issues with communication, particularly regarding agent availability and inconsistent updates on repairs. A few people also mentioned dissatisfaction with the condition of properties upon move-in and inflexibility regarding move-out dates.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers express satisfaction with the service, highlighting its efficiency and responsiveness. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

Niamh was absolutely fantastic from beginning to end, she was always there to reply to any concerns we had within minutes of sending them out. Such a lovely personality and made you feel at ease... See more

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Rated 5 out of 5 stars

We recently had our Glasgow flat for sale and have accepted an offer after only two weeks on the market. Ruth kept us informed every step of the way and made the experience both exciting and worry fr... See more

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Rated 5 out of 5 stars

I am happy to see that the issues in my property being resolved so quick. When I hear my friends struggling to get an answer from their agents; DJ on the other hand is quick and responsive. A big tha... See more

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Rated 5 out of 5 stars

First and foremost, I do want to thank DJ Alexander and their whole team for all of the help and assistance they provided while applying for the property @ 43 Dennistoun Rd, Landbank. PA146XH. A ver... See more

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Rated 1 out of 5 stars

I am surprised by the many positive reviews. I am a landlord of a neighbouring flat of one managed by DJ Alexander. They have regularly been in arrears with stair cleaning payments, over a period of y... See more

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Rated 5 out of 5 stars

DJ Alexander is surely the best agent I have met in Aberdeen. Gill and Paula are so good with what they do. Their customer service is top-notch. Both tenant and landlord are being given consideratio... See more

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Rated 5 out of 5 stars

We had a fantastic experience working with Caroline during our home-moving journey. From start to finish, she guided us with patience, professionalism, and genuine care. She was always available to an... See more

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Rated 5 out of 5 stars

At a time when house sales were slowing down, every effort was made to find prospective buyers and arrange viewings. DJA kept me informed throughout and finally thanks to Yasser’s determination and pr... See more

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Rated 5 out of 5 stars

Thank you to Harrison Reeves for helping with several repairs in my rental property. Your excellent communication, including prompt replies to my emails and keeping me up to date all the way throu... See more

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Rated 5 out of 5 stars

We have been using D J Alexander as our agent since late 2023, when they combined with Stonehouse lettings. We're generally happy with the service we receive - money gets paid to us promptly and issu... See more

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Rated 5 out of 5 stars

Absolutely outstanding service! Sara Rankin, Sarah McIntyre, and their team are hands down the best in town! They were so proactive and organised, and managed to get my house on the market and sec... See more

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Rated 5 out of 5 stars

I've had the pleasure of working closely with DJA as a contractor for the last 3 years in various departments of the business so there are far too many names to mention however big shout out to t... See more

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Rated 5 out of 5 stars

Eve Mack was very quick to get in touch and made my very first viewing experience smooth and welcoming. She patiently answered all my questions and let me check the apartment at my own pace. The flat... See more

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Rated 5 out of 5 stars

So grateful to have DJ Alexander as my letting agent. They’ve handled property fixes for me so swiftly. They always have repair guys in within a week of me reporting a problem. They’re also so ea... See more

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Rated 5 out of 5 stars

DJ Alexander have been fantastic agents. Murron and Josh especially have both been very helpful and professional. We've rented here for three years, and I'd highly recommend them.

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Rated 5 out of 5 stars

Just received the keys to a beautiful rental flat. Both Ailie and Matthew frim the Shawlands branch have been fabulous! Quick to answer any questions I have and always very friendly and professional.

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Rated 5 out of 5 stars

Great experience! The team went above and beyond to welcome us and resolve any issues when we moved in 4 weeks ago. Special thanks to Ryan, Joy and Amy from accounts. They were really kind and went ou... See more

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Rated 5 out of 5 stars

Elliot, Abbie and Sara are amazing i would recommend them to anyone. They have done a great job in selling over 30 properties for us and have made the whole process so easy from start to conclusion.

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Rated 4 out of 5 stars

Emma was extremely helpful with the process from property viewing to getting the offer. She was also considerate about my situation and understood me really well. Over all I had a convenient experienc... See more

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Rated 5 out of 5 stars

I came back to DJ Alexander to manage the letting of my flat and they were professional, very responsive and found me tenants! As I am not based in the area, relying on their initiative and follow-up... See more

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Rated 1 out of 5 stars

HORRIBLE SERVICEEEE, NO COMUNICATION!! Wanted a viewing on one of the properties, First the time was changed twice, then when i arrived at the property 2 mins early no one was there. buzzed in the te... See more

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Rated 1 out of 5 stars

I have previously left a review and after speaking to management about late payments and statements I deleted my bad review but yet again another late payment and no statement again ! There for anothe... See more

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Rated 5 out of 5 stars

We have been using DJ Alexander for a number of years now and have been consistently satisfied with how they have both looked after our tenants and properties. We can always rely on them to make sure... See more

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Rated 5 out of 5 stars

You know the saying about First impression? Today I had a first dealing with D.J. Alexander. Based on this phone encounter with wonder Ms Leandra Brown, I am very certain I met my dream prope... See more

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Rated 5 out of 5 stars

Really fantastic experience with DJ Alexander. We worked with Zosia at the front end who was excellent all round - really responsive and accommodating where possible, and very pleasant and professiona... See more

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Rated 5 out of 5 stars

When I was selling my flat in Glasgow City Centre, I was looking for a selling agent with knowledge of the area and experience in the sales process. I was delighted with the commitment and expertise s... See more

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Rated 5 out of 5 stars

This is just to say big thank you to the rental and sales teams at DJ Alexander, Edinburgh for all the help they have given me recently and in the past. And a special thank you to Harrison and Kjart... See more

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Rated 5 out of 5 stars

It is early days for me with DJ Alexander but I would like to call out Anna Scott (Associate End of Tenancy Property Manager) who has been super responsive and helpful for me to manage the process of... See more

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Rated 5 out of 5 stars

From start to finish, our agent Sana has been most helpful. She guided us clearly throughout the journey, provided extra tips and i very accommodating. Our experience letting with DJ Alexander has bee... See more

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Rated 5 out of 5 stars

Sana was extremely polite and pleasant. She went about the inspection with absolutely no disturbance to us at all. This is what we have come to expect from DJ Alexander. Competent and professional.... See more

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Rated 5 out of 5 stars

Working with DJ Alexander has been an excellent experience. I personally want to thank Finn Anthony for his continuous professionalism, patience, attentiveness and expansive knowledge of property lett... See more

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Rated 5 out of 5 stars

I'm a contractor who works with DJ Alexander. I'd like to mention Ikenna Njoku in particular, one of the Property Relationship Managers. Ikenna is always a pleasure to deal with, extremely responsiv... See more

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Rated 5 out of 5 stars

We had a very positive experience with Beatrice Oloju (Property Manager) The last tenants left our property in a mess! However Beatrice guided us through getting the issues sorted. She listened to us... See more

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Rated 5 out of 5 stars

I had preconceived thoughts on Estate Agents but found D J Alexander to be a highly professional and organised business with a great level of customer service and easy to deal with. Leandra showed... See more

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Rated 5 out of 5 stars

Found the staff at the Kilmarnock Road branch to be responsive, knowledgable and eager to go the extra mile. Zachary has been our main point of contact and has proven very efficient and communicative... See more

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Rated 5 out of 5 stars

I would like to thank DJ Alexander and Ruth in particular for a fantastic experience with selling my property. Ruth was very professional and secured an excellent price which was more than I expected... See more

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Rated 1 out of 5 stars

Staff were polite and pleasant, but overall experience was terrible. The property hadn’t been cleaned properly when we moved in (there was even rubbish in the bin) and various lightbulbs wer... See more

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Rated 5 out of 5 stars

Change of Tenancy and associated need for refurbishment of my flat was triggered at the most inconvenient time of year - a week before Christmas. Alison was very quickly in touch with me to discuss r... See more

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Rated 1 out of 5 stars

Recently rented a property through this company and sadly it was a terrible experience The property was riddled with Mould and Damp, which was brought to the attention of the property manager ver... See more

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Rated 5 out of 5 stars

I dealt with a lady called Alexandra Holzbarova, she was excellent in her communication, keeping me informed throughout the process and always replied promptly to emails. She made the whole experienc... See more

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Rated 5 out of 5 stars

Fantastic service selling my house in Clarkston, East Renfrewshire. Ruth and Finn were a great help guiding me through the process. I would highly recommend them.

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Rated 5 out of 5 stars

I had a very positive experience with DJ Alexander, especially Gill. She was professional, helpful, and always quick to respond to my queries. Gill made the whole process smooth and stress-free, keepi... See more

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Rated 5 out of 5 stars

Chloe’s been an absolute gem helping me navigate the end of tenancy. Really helpful and quick responses!

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Rated 5 out of 5 stars

Last time when I was looking for property, I was very disappointed as no one ever didn’t got back to me. So I was quite scared to choose viewings with the company. Until we have met Joye, who has a... See more

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Rated 5 out of 5 stars

Totally professional and keeps you informed of all the process of what’s happening when letting my property out totally pleased cannot thank Stephanie McMillan enough and her team

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Rated 5 out of 5 stars

I had a phone call from Harrison Reeves this morning regarding a query I had emailed him late the previous day explaining exactly what action had been taken. He also gave me information on another... See more

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Rated 5 out of 5 stars

Flat inspection today with Murron who was very helpful and polite! DJ alexander are always quick to respond to issues raised during these inspections.

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Rated 5 out of 5 stars

Had my annual house inspection by the lovely Murran Sinclair. Murran was thorough with the inspection and spent quality time discussing any issues I had with the property. Very professional and a c... See more

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Rated 5 out of 5 stars

We rented one of DJ Alexander’s spacious properties at Cults, Aberdeen from April 2023 to March 2026. As we were based in Sri Lanka at the time, other letting agents declined to offer online vi... See more

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Rated 5 out of 5 stars

As a renter I have found the maintenance and property managers always responsive and caring . I recently dealt with Mhairi Bain a property relationship manager . Called on a friday morning a... See more

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Rated 5 out of 5 stars

Daniel Walker has been very helpful to me recently, as a property owner, as have other members of the team. Richard Tierney answers my e-mails and provides the support I need.

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Quick Turnover Time For Issues with DJ Alexander

Our flat recently had an issue with our washing machine - the door would not open. We tried everything online, but it still would not open, so we submitted a 'report an issue' form on DJ Alexander's website. We submitted it at roughly 330pm, and by 4 pm, Ramya Peela, the Property Relationship Manager, had already responded. She provided us with videos of things to try, to avoid having to call a contractor out (especially with it being the bank holiday the next day). However, we were still unable to fix the problem, so she put us in contact with a contractor to arrange a fix for the next day. Thanks very much for your efficient help. It really saved the day (my clothes that were stuck in the washing machine were needed for 2 days after for a dance show). :)

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, for this excellent review. We will pass this onto Ramya and the Team.

Rated 5 out of 5 stars

Great administrative support

Quick responses from Zach Hiney in the Administration Team!

Always happy to help with keys or queries- its appreciated.

March 18, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Samantha, for this excellent review. We will pass this onto Zach and the Team.

Rated 5 out of 5 stars

I have a property which is managed DJ Alexander Lettings Ltdby…

I have a property which is managed by DJ Alexander for a long time and have always been very happy with the service,
Needed some work done in the property, which Renu Aare (property relationship manager) was extremely helpful throughout the process, she went above and beyond to help with everything.
Thanks again Renu for your kindness 🤗

April 6, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Saqib, for this excellent review. we will pass this onto Renu and the Team.

Rated 5 out of 5 stars

Landlord review

This company look after the flat I have a can honestly say that Gill who has been assisting me with getting a tenant and working through a tough period has gone above and beyond . An excellent service that I cannot fault.

April 7, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Scott, for this excellent review. We will pass this onto Gill and the Team.

Rated 5 out of 5 stars

The scheduled inspection of 17 Cumberland Street

The scheduled inspection of 17 Cumberland Street, EH3 6RT was carried out on Thursday 2nd April 2026 by Robin Henderson. Robin was polite and amenable. The inspection was completed quickly and efficiently.

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Neil, for this excellent review. We will pass this onto Robin and the Team.

Rated 1 out of 5 stars

Poor service

I am surprised by the many positive reviews. I am a landlord of a neighbouring flat of one managed by DJ Alexander. They have regularly been in arrears with stair cleaning payments, over a period of years - which I pay on their clients' behalf. It is surprising how negligent a large organisation and well-known brand can be and still consider acceptable. I would not recommend on the basis on this consistent poor service.

April 1, 2026
Unprompted review
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Reply from DJ Alexander

Dear Alison,
Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to look into any issues you have experienced, please contact customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team.

Rated 5 out of 5 stars

Excellent and Respectful Service (Flat Inspection)

I would like to express my sincere appreciation for the inspector’s (Robin Henderson)professionalism and kindness during the visit today.

From the very beginning, he was respectful and considerate of my background, politely asking whether he should remove his shoes before entering. I truly appreciated this thoughtfulness, and he was very willing to follow my request.

He also kindly asked for permission before taking any photographs, which made me feel comfortable and respected. Throughout the inspection, he conducted his work carefully and accompanied me in a calm and courteous manner, explaining things clearly and taking photos step by step.

During the inspection, he kindly checked if there were any issues or services needed and took the time to listen attentively. I felt truly respected and appreciated his thoughtful and caring approach.

His respectful attitude and professionalism left a very positive impression. I am grateful for such considerate service and wish him all the very best in his work.

Thank you again Robin and D.J Alexander for your kindness and professionalism.

God Bless
So Young

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, So, for this excellent review. We will pass this onto Robin and the Team.

Rated 5 out of 5 stars

DJ Alexander / Laurie Smith (Senior Property Manager)

DJ Alexander have been absolutely incredible over the past couple of years while managing my property.

I couldn’t recommend them highly enough as a property management company. Laurie Smith, the Senior Property Manager, is consistently proactive, communicates clearly, and is always has a solution to any issues. The professionalism and attention to detail have given me complete peace of mind.

A Huge thank you to Laurie and everyone at DJ Alexander.

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Nick, for this excellent review. We will pass this onto Laurie and the Team.

Rated 5 out of 5 stars

Great experience w/ DJ Alexander

I had a great experience with DJ Alexander - thank you to Caroline and Matthew for helping make the process of starting tenancy with a new property seamless.

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Hannah, for this excellent review. We will pass this onto Caroline, Matthew and the Team.

Rated 1 out of 5 stars

HORRIBLE SERVICEEEE

HORRIBLE SERVICEEEE, NO COMUNICATION!!
Wanted a viewing on one of the properties, First the time was changed twice, then when i arrived at the property 2 mins early no one was there. buzzed in the tenants were in and said the agent wasn't there. I called the agency and they were not able to contact the agent and gave me the agents number, who I called and texted but there was no reply , then after waiting outside 40 mins I got a message from the agent saying they were there but had to leave!! complete lies... waste of time

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Dear Alia, thank you for taking the time to leave a review, we appreciate your feedback. We are happy to look into any issues you have experienced, please email customerservice@djalexander.co.uk for further assistance.
Kind regards,
DJ Alexander Customer Service Team.

Rated 5 out of 5 stars

Friendly and helpful team!

Friendly and helpful team!
Always quick and keen to assist with both the moving in process and with property's maintenance. Kelsey Weeks, who handled our check-out, made the whole move-out process fair, friendly, and easy. Would definitely recommend to Edinburgh renters!

April 1, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Carys, for this excellent review. We will pass this onto Kelsey and the Team.

Rated 5 out of 5 stars

Great!

Sarah and Grace made the process for selling from start to finish seem less and hassle free. Thank you both so much.

April 2, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Emily, for this excellent review. We will pass this onto Sarah, Grace and the Team.

Rated 4 out of 5 stars

Our application process was quick and…

Our application process was quick and easy, and the communication has been good. Kelsey Weeks has been very helpful and ensured all of our questions have been answered promptly, as well as keeping us updated with any necessary information

April 1, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Fran, for this great review. We will pass this onto Kelsey and the Team.

Rated 5 out of 5 stars

Great Service

My application process was professionally and kindly handled by Abigail Thorburn. Thankyou for a smooth transition to DJ Alexander and their wonderful team.

April 1, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Rose, for this excellent review. We will pass this onto Abigail and the Team.

Rated 5 out of 5 stars

End of tenancy

End of tenancy process was made very smooth by Kelsey. She took the time to explain things clearly and helped relieve some of the stress/confusion of moving.

April 1, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Lydia, for this excellent review. We will pass this onto Kelsey and the Team.

Rated 5 out of 5 stars

Would recommend DJ Alexander for lettings

I came back to DJ Alexander to manage the letting of my flat and they were professional, very responsive and found me tenants! As I am not based in the area, relying on their initiative and follow-up was crucial. Deirdre Henderson especially provided excellent support but the team as a whole was very helpful. 5 stars!

March 31, 2026
Unprompted review
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Reply from DJ Alexander

Thank you, Natasha, for this excellent review. We will pass this onto Deirdre and the Team.

Rated 5 out of 5 stars

Flat hunting

Very helpfui process so far in the flat hunt, specifically Cameron Lindsay was available to assist us and answer the questions we had quickly and effectively. Also Jennifer Gorrie was helpful in showing us around the property initially, whilst also advising how else she could assist us.

April 1, 2026
Unprompted review

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