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Dkluggage Reviews 123

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TrustScore 3.5 out of 5

3.6

Home & Garden
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Rated 3 out of 5 stars

The product is excellent and I would have given yourselves 5 stars. However, prior to ordering I was seeking additional assurance about a couple of aspects relating to the products that I ordered. Dis... See more

Rated 4 out of 5 stars

So far the bag is working fine, I wish it was sturdier and more balanced when I carry it on wheels (if you don't put the same amount of weight on both sides it leans on one side making transportation... See more

Rated 4 out of 5 stars

Missed getting a five star due to "forgetting" to dispatch order, but made up for it by upgrading to 24 hour delivery by DPD. DPD very informative and let us know where the parcel was and what time i... See more

Rated 5 out of 5 stars

I am really pleased with the quality of the luggage, except the large case is a bit too large , so I ordered the medium one which is much more suitable for me being only 5’1” . I would like to send t... See more

Company details

  1. Home & Garden

Written by the company

DK LUGGAGE is online retailer of Luggage and Travel Goods. Our Main products are Suitcases, Cabin Bags and Holdall bags. We have been trading for the last 10 years and offering our services to Amazon, Ebay and our official website www.dkluggage.co.uk. Throughout our years of trading our values are to offer great products at reasonable prices. All our products our delivered with EXPRESS delivery and we try to delivery most Mainland UK orders by 24 hour Monday to Friday.

Contact info

3.6

Average

TrustScore 3.5 out of 5

123 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

cannot expresshowelpful and efficient…

cannot expresshowelpful and efficient the person who assisted us, suitcase was not given a dispatch date but the assistant on the phone who was polite and very helpful sorted this out within a day. the case is perfect and my daughter loves it. I would highly recommend this company

August 28, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a bag for my skating team to…Let Down Never Again

I ordered a bag for my skating team to see if it was the right size, unfortunately it wasn’t quite right so sent it back. The bag cost me £27.95 and to send it back it cost me £14.00. We have never received a refund so I ended up paying £41.95 for absolutely nothing. Please be careful as who can afford to pay for nothing very disappointed and would never use them again.I would have given them no stars but wasn’t an option.

March 6, 2020
Unprompted review
Rated 4 out of 5 stars

case

havent recieved it emailed no response telephoned got an appology delivered next day great

November 18, 2019
Unprompted review
Rated 5 out of 5 stars

I phoned to say I'd ordered the wrong…

I phoned to say I'd ordered the wrong size bag, and received a full refund within 30 minutes. That's an excellent response. I'll definitely be placing an order as soon as the right sized bag comes back into stock.

June 22, 2019
Unprompted review
Rated 1 out of 5 stars

The worst customer experience ever!

The worst customer experience ever!

I returned the item to them and then they don't issue a refund, let me know they received the item or answer my e-mails!

I have been contacting them for months and left voicemails but yet nothings.

Claims to be satisfaction guranteed but they clearly don't know what there words mean.

I am hoping they would see this review and bother to get in touch with. I have no money returned or a product so it sounds likes are just swindling people.

Good luck to anybody who is willing to even fathom dealing with them.

April 1, 2019
Unprompted review
Rated 2 out of 5 stars

Bad courier!!

Luggage arrived Iuckily in one piece. Two boxes slung over garden fence as no one in to accept delivery. Confirmation email delivery said left with neighbour and signed for by a Shawn !!!!!

August 9, 2018
Unprompted review

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