I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend... See more
Company replied
Location
Switch locationHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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See what reviewers are saying
Fantastic service from Veetec car repair team. Liked the ability to track progress of repairs. In addition text message and phone call informing me of vehicle repair progress. Friendly customer s... See more
Company replied
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more
Company replied
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom
- 0345 3015087
4.7
Excellent
400 reviews
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Reply from DLG Auto Services - Aldershot
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our service.
Review of repair to vehicle
Fantastic service from Veetec car repair team.
Liked the ability to track progress of repairs.
In addition text message and phone call informing me of vehicle repair progress.
Friendly customer service.
Well done to all the teams involved for their professional outstanding service.
April 8, 2026
Reply from DLG Auto Services - Aldershot
We're happy to hear you received fantastic service from our car repair team! It's great to know you liked tracking your repair progress and appreciated the updates. We appreciate your kind words regarding our team's professional service.
After a minor collision in France
After a minor collision in France, they picked up my car from my home and took it their premises in Aldershot. They then drove it back after completing the repair. There is no way you would have thought the car had been damaged. An excellent job!
March 24, 2026
Reply from DLG Auto Services - Aldershot
We're happy to hear that we could restore your car to its pre-collision condition after the incident in France. Thank you for acknowledging our team's dedication to providing excellent service and quality repairs.
I was very pleased with the service DLG…
I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend them & well deserved 5 star rating .
March 31, 2026
Reply from DLG Auto Services - Aldershot
We're happy to hear that you were pleased with our service! It's wonderful to know your Audi TT's repairs met your expectations and that our staff were helpful. Thank you for your recommendation and kind words.
Good service
Good service. Good communications. A professional job - with a 5-year guarantee.
January 21, 2026
Reply from DLG Auto Services - Aldershot
We're happy to hear that you had a positive experience with our service and communications. Thank you for acknowledging our professional job and guarantee!
The company were 1st class regarding my…
The company were 1st class regarding my car shame about the courtesy car still give 5 stars
November 13, 2025
Unprompted review
Bumper repair
The car was picked up then dropped off a day ahead of the completion date. Lovely job done on the back bumper.
October 15, 2025
Unprompted review
Absolutely no problem
October 15, 2025
very good I really appreciate
October 15, 2025
Appalling service
I wish i could give these guys less than one star, they have had the car now for a couple of weeks, we have been told that they forgot to order a part which held things up, then to be told last week they had ordered the wrong part. I phone up everyday and continue to be fobbed off. All the reviews that say quick service, that is not the experience I have had.
September 22, 2025
Unprompted review
Reply from DLG Auto Services - Aldershot
We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
Very professional service
Very professional service. Car return cleaning tidy.
No co.plaints at all.
September 2, 2025
They have done a great job with the…
They have done a great job with the repairs to my car. It really looks great and they certainly went over it with a fine tooth comb to make sure everything was checked and working correctly. Thank you.
August 12, 2025
Excellent service and repair
Excellent service, car collected one Monday and returned repaired the following Monday. Great repair and communication. Made everything very easy.
August 5, 2025
All promises were met on time and…
All promises were met on time and repairs carried out was completed well.
August 5, 2025
Vehicle picked up promptly and repairs…
Vehicle picked up promptly and repairs dealt with quickly and efficiently. Kept me informed of progress
July 17, 2025
Very polite and helpful
Very polite and helpful, fitting in with my work schedule, thank you
July 17, 2025
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