Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
Company replied
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
Company replied
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more
Company replied
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more
Company replied
Had a query about a previous repair. Photos were sent yesterday afternoon, this morning Steve called, I managed to drop in & my car is sorted…. And it’s only just gone 9am!! Fabulous professional... See more
Company replied
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite and helpful, fitting in with my work schedule, thank you
Great experience just had to wait long time for a part for my car but can’t complain they was great and done a great job too
Really helpful and made a great job of the repair.
OUTSTANDING SERVICE.
My experience from the beginning to the end was very good .The collection of the vehicle was on time and I was kept informed of the progress of the repair. The work, which is excellent, was completed early and on collection of the vehicle I received friendly and very helpful service from customer services.
I would highly recommend DLG Aldersot.
Informative and professional. Kept me up to date with the progress of my car.
It was a real pleasure. You were kept informed of your progress. A date was given when when your vehicle should be completed. I was most impressed as now days most companies could not careless about customer services.
Great service from start to finish. Quick turnaround and good communication throughout.
Very good I just ask suddenly l notice back passengers window not closed properly and I cannot close my self was it opened when doing works on same side other wise every thing okay
Fantastic service picking up and delivering my vehicle. The gentlemen I dealt with were very polite and informative. The repair is perfect. Thank you all so much.
Efficient speedy service with notifications all through from start to finish about what was happening.
I got a call the same day from the workshop to assess the damage, they were very thorough and work was done to a very high standard.
Everything was very well organised. Work was done well.
1 small gripe - I was not kept up to date with an eta for finishing the car after a few days. I needed to arrange to be home with some notice.
They were good for the speed of repairs in spite of the email address being sent to them was wrong to start with and the parts delay .I was kept well informed of progress
The whole experience from picking up my car to delivering it back in perfect condition was effortless. Very pleased
From this experience DLG Auto services were faultless, my car was collected within days of contact repaired and returned in just over a week, workmanship looks great too, at this time i can't fault DLG.
Brilliant repair service. They collected the car, stress-free, work was done so quickly within a week and then car was delivered back by a very friendly man named Konrad who also provided some very helpful advice. Can't fault from start to finish. Thank you
Made an excellent job of my car following a recent encounter with a deer . All work completed as promised and on time and the car delivered home looking brand new
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.