Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... See more
Company replied
Location
Switch locationHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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See what reviewers are saying
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
Company replied
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more
Company replied
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom
- 0345 3015087
4.5
Excellent
403 reviews
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Made an excellent job of my car…
Made an excellent job of my car following a recent encounter with a deer . All work completed as promised and on time and the car delivered home looking brand new
March 31, 2025
Unprompted review
Recent repair
From start to finish I was totally kept informed on the repair to my vehicle. From the first contact right up to when the car was delivered back I knew exactly what was happening.
March 25, 2025
Keeping me up to date with repairs
Keeping me up to date with repairs, good service
March 4, 2025
Unprompted review
I was extremely happy with the repairs…
I was extremely happy with the repairs to my car.
Also the overall communications with the man who took it away & supplied the courtesy car
March 4, 2025
Just found them very helpful nothing…
Just found them very helpful nothing was too much trouble. Let me know how things were going with the car . Very pleased.
February 11, 2025
Very professional from start to finish
Very professional from start to finish. Would recommend to my friends.
February 25, 2025
Collection and drop off timely and…
Collection and drop off timely and friendly driver.
Kept updated of work progress.
February 25, 2025
Did good job of my car's repair to it's…
Did good job of my car's repair to it's wing
February 11, 2025
Great service all staff were very…
Great service all staff were very professional and courteous
February 11, 2025
May use AI-assist with repliesRead more
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Rude and insensitive delivery driver
Rude and insensitive delivery driver. Complaint not answered. Poor management. Terrible customer service.
December 3, 2024
Reply from DLG Auto Services - Aldershot
We understand your frustration with the recent delivery experience and the lack of response to your complaint. We strive to provide excellent customer service and are disappointed to hear that your expectations were not met. We value your feedback and will use it to improve our processes and ensure a better experience for all customers.
Real Service
After someone drove into my door in a car park my insurers nominated DLG as repairer. Their initial communication was fast and exact, the next day after the accident in fact. The car was collected from my address when promised with a phone call to announce exact arrival time for collection. There is a web site that DLG use to allow you to check updates which was completed and the car was returned to me three days earlier than anticipated again with text and calls to advise more exact timings. Work was completed as agreed with minimal fuss. Something like this, which wasn't my fault, was a total nuisance but to be fair the organisation of work was relatively hassle free from my perspective.
January 21, 2025
Unprompted review
Hi DLG Tiguan
Hi DLG, what a great service you provide, we were very confident that you will deliver the best service from start to finish, no disappointment from us, thank you for looking after our car and us so promptly we would definitely recommend you to our friends and family.
Regards Keith Hutt .
January 2, 2025
Unprompted review
Absolutely amazing staff
Absolutely amazing staff. Very polite, friendly and helpful. Always was updated with progress of my car repairs. Car was fixed even earlier than promised. Amazing work.
December 23, 2024
Repairs made in good time however I was…
Repairs made in good time however I was told the car would be cleaned inside and out and it wasn’t - very disappointed
December 31, 2024
made dealing with them very easy and…
made dealing with them very easy and turned up when they said
December 4, 2024
Great customer service
DLG Auto Services contacted us shortly after being introduced through Direct Line and collected the car within a day or two. Communication was excellent in terms of reporting the issues with the car, to the prompt repairs and its re delivery in great condition. Very impressed with their level of service.
December 11, 2024
Unprompted review
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