DLG Auto Services - Aldershot Reviews 

403
TrustScore 4.5 out of 5

4.5

Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB


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Rated 5 out of 5 stars

Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... See more

Company replied

Rated 3 out of 5 stars

Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT

Company replied

Rated 5 out of 5 stars

From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom

  • 0345 3015087

4.5

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.5

All reviews

(403)

487 reviews in the last 12 months

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Rated 1 out of 5 stars

That place is just absolute joke!

They had my car on the side 4 times . Returned my car with paint peeling off from newly painted element. after 1st rework they damage both lamps, painted dirt because they couldn't even properly prepare the surface before painting. Massive waist of time and very stressful experience. Incompetent staff!

February 21, 2024
Unprompted review
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct

Rated 5 out of 5 stars

Exceptional

The chap who collected and returned my car was so friendly and reassuring (I THINK his name was Conrad). Had excellent communication throughout and a very straightforward, quick turn around.

February 16, 2024
Rated 1 out of 5 stars

still not fully repaired

car was due back, no call to advise me it would be longer than the initial estimated time given, when i chased this up on the day it was "due back" i was told it wasn't ready - a part wasn't available, they couldn't tell me a date it would be available, or how long they would allow for it to be unavailable before sourcing another or informing my insurance company, end date on system was 12 months time, so expected to leave my car indefinitely!! very poor service, had to agree to have vehicle returned partially fixed and am still awaiting any info on when it will be fully repaired, awful service and lack of customer care. have fed back to insurance company who are now chasing to get a date of part being available or will follow up additional processes to get my car back to pre accident condition. i get parts are hard to get hold of but no end date to repair is unacceptable. on return of the vehicle, the temp gage is now also not working, was fine before the repairs they done!

January 26, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.

Rated 5 out of 5 stars

EXCELLANT SERVICE DLO AUTO SERVICE

EXCELLANT SERVICE DLO AUTO SERVICE. JOB DONE TO MY COMPLETE SATISFACTION.MY CAR WAS COLLECTED ON TIME AND IT WAS BROUGHT BACK AFTER REPAIRS AS ARRANGED THE REPAIR WAS TO A HIGH STANDARD AND THE CAR WAS IN A VERY CLEAN CONDITION. ALL THE STAFF WHO COLLECTED THE CAR AND RETURNED IT WERE POLITE AND CAREFUL ABOUT MY CAR.OVERALL A VERY NICE JOB DONE .THANK YOU
DR.HASHIM SULAIMAN M.B.,B.S MD.

January 26, 2024
Rated 5 out of 5 stars

They do as they say

DLG turned up for collection as agreed. The repair followed their advised plan exactly. My car was returned on their advised day/time with an excellent repair.
All round quality service from DLG Auto Services - Aldershot

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Positive repair and bodywork from DLG

We needed bodywork doing to our Toyota Hybrid. The pre and.post service was brilliant, kept in the loop of the repair and given an accurate ETA for my car. Picked up from my work place and delivered back. I fully recommend DLG for a professional service

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

DLG auto services are brilliant

DLG auto services are brilliant and very professional when they picked up my car and kept me informed on what they were doing brilliant job on my car. I especially valued the link to the video of the repair being carried out. They also returned my car which was great for me.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Repairs after no-fault incident

The car was collected on time and subsequently retuned on time.
The extensive work done was to a high standard and we were very pleased with the result.
The staff who collected and returned the car were very polite and carefully noted the damage from the incident.

January 9, 2024
Unprompted review
Rated 4 out of 5 stars

The car came back clean apart from the…

The car came back clean apart from the bottom section perhaps they couldn’t bend down low enough.
The work carried out was of very good quality and you’d never know that someone had gone into the rear.
Only offside is that now the trim around the nearside wheel arch is a different colour and one of the internal boot handles was broken.
Spoke to the garage and they sent me a new boot handle to replace the broken one straight away.

January 26, 2024
Rated 1 out of 5 stars

Bad experience

Car came damaged which wasn’t part of the accident. The car was mishandled and wasn’t looked after at the garage. Big dent on the bodywork which wasn’t part of the accident. Had to produce picture before the car went in to get them to prove it. Appalling service

January 26, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We would really like to look into this for you and would encourage you to get in touch with us directly

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