Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... See more
Company replied
Location
Switch locationHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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See what reviewers are saying
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
Company replied
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more
Company replied
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom
- 0345 3015087
4.5
Excellent
403 reviews
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DLG updating
DLG updating
kept me informed on progress they were making.
Staff were helpful
March 19, 2024
DGL auto services were great
DGL auto services were great. They picked up my car and dropped it back off. Everyone was friendly and my car looks great. So your car will be in great hands. Also have a 5 year guarantee which reassuring.
February 2, 2024
DLG Auto Services - Great Car Bodyshop…
DLG Auto Services dealt with my car body repair in timely and efficient way
March 19, 2024
May use AI-assist with repliesRead more
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***BUYER BEWARE*** as they say
***BUYER BEWARE*** as they say, 3k repair for few bumper scratches, car returned absolutely filthy ! Very poor paint match with repaired bumper.
I can only imagine car returned filthy to try and hide the poor paint job. Insurance company should absolutely NOT be using this company.
March 8, 2024
Unprompted review
Reply from DLG Auto Services - Aldershot
Hi, thank you for leaving your review, sorry you did not have a great experience.. If you would like to discuss this matter in more detail, please call us and we will be happy to look into it further for you. Meanwhile, I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very pleased with DLG
As this was the first time that I had to make a Churchill Claim for my VW Golf.
I was very pleased with the service offered by DLG and found no problems with the whole experience.
March 12, 2024
Good service.
Kept me well informed all the time. Car was finished alot earlier than initially thought.
February 8, 2024
They’re fantastic from start to finish
They’re fantastic from start to finish. Polite and always keep you informed with the status of my vehicles. Also they have delivered my car on Saturday. Save me from taking time off work.
March 9, 2024
Unprompted review
Super efficient
March 6, 2024
excellent communication from the first…
excellent communication from the first contact and a first class job.
February 21, 2024
Really good service
Really good service. They contacted me to arrange the repair and collected my car and then contacted me to say it was ready and delivered it back. The work was completed on time I didn't even need to chase them or call. Amazing.
March 6, 2024
On time, repaired, on time
Turned up on time, repaired my car to excellent standard then returned my car to agreed time.
March 6, 2024
All done on time good job done
March 6, 2024
Very efficient service
Lovely man came to collect my car and drop off the courtesy car. Received a call that afternoon saying the car had arrived and was being checked, followed by another call the next day outlining the work that would be done. After a week the work was completed and my car returned to me when they collected the courtesy car. My car was cleaned inside and out and looked as good as new. Thanks
March 6, 2024
A good experience with my insurer's appointed repair shop
It's hard to meaningfully review a vehicle repair shop that I wasn't given a choice about using, especially given that I didn't pay for the service they provided. That said, I was satisfied with my experience. Their dealings with me were clear and professional, they completed the car repairs within the week (as per their estimate), and the quality of the work was good. However, I was lucky to spot that the returned car had a piece of metal nut sticking out of the spare tyre. DLG Auto Services didn't quibble about this, they just apologised and arranged for a new spare wheel to be delivered to me.
February 5, 2024
They kept me up to date on my repairs…
They kept me up to date on my repairs were going.
I didn't have to contact them as they updated on my repair on there website.
February 28, 2024
Very helpful and courteous
Very helpful and courteous
Excellent repair work
Achieved time estimate, despite parts delay
great delivery service
February 29, 2024
Unprompted review
Car was picked up and delivered on…
Car was picked up and delivered on time. Very helpful staff. Kept informed of work to be carried out. Good quality work carried out.
February 28, 2024
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