Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... See more
Company replied
Location
Switch locationHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
Company replied
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more
Company replied
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom
- 0345 3015087
4.5
Excellent
403 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy service
Good speedy repair car collected and returned within original time estimate. Repair tracker updated progress
October 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy with the service
DLG Auto service person collect and drove my vehicle from my home. In return, after service/repair, i got my vehicle in tow saying that
1. Tyer thread depth is not in legal limit(Which i am not aware of and it passed the MOT almost 9 months back).
2. Another Tyer got punctured (This was repaired almost 3 months back and i never had any issue after that).
Delivery person suggested me to change both tyers, until then vehicle will pulling on one side. I changed both tyers and did 4-wheel alignment. After doing that also i am seeing vehicle is pulling one side. I called the garage two times, they say like they will call me on what to do next but i never get any call back. I have another service pending in couple of months, i am planning to get it repaired from outside. When i gave the vehicle to you initially, i don't have this problem. In return after the insurance claim, i got my vehicle with new issue. This new issue i am suspecting that repair is not good.
September 24, 2024
Reply from DLG Auto Services - Aldershot
We understand your frustration with the recent service experience. We appreciate you bringing this to our attention and will look into this matter further. We value your business and strive to provide a positive experience for all our customers.
Excellent service
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and gave timescales which were met. Car came back like new. All staff I spoke to were very friendly and understanding.
September 6, 2024
Unprompted review
Reply from DLG Auto Services - Aldershot
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service excellent from start to finish. We strive to provide prompt and efficient service to our customers, and we are glad that you found our communication and timescales to be clear and accurate. We are also pleased to hear that you were happy with the quality of the repair work and the friendliness of our staff.
Reply from DLG Auto Services - Aldershot
We're so glad to hear that you were happy with the repair and the prompt service.
poor quality service
Car held 4 weeks longer than first said buy absolutely no communication at any point to say why, or to update completion date. At came back dirtier inside and out than when it went in.
September 17, 2024
Reply from DLG Auto Services - Aldershot
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct
Reply from DLG Auto Services - Aldershot
Thank you for the 5* review
Good service & repair of my vehicle
Everything went smoothly and the people from DLG were all friendly and polite. I should have been contacted by an assessor after my car was collected but I did not receive a call about the likely cost of the repair. This is the only reason why I gave four stars, it otherwise would have been five.
September 10, 2024
Reply from DLG Auto Services - Aldershot
We appreciate you taking the time to share your experience. We're glad to hear that you found our team friendly and that the process went smoothly. We understand your frustration about not receiving a call regarding the estimated repair cost. We strive to keep our customers informed throughout the process and will review our communication procedures to ensure this doesn't happen again.
Not Professional, Don't use them
This company replace my front bumper and work was not done properly, there was a gap between side wing and new bumper. 2ndly number plate was fixed with ordinary double tap and I lave to get a new one.
September 10, 2024
Reply from DLG Auto Services - Aldershot
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact them direct
Just had our car returned fromDLG Auto…
Just had our car returned fromDLG Auto Services.
What an amazing job they have done, like new again.
From start to finish, from delivery of a courtesy car by a lovely lady to speaking to men at the garage, and then our car being returned clean and shiny by Dave.
I would recommend DLG to anyone.
August 28, 2024
Unprompted review
Reply from DLG Auto Services - Aldershot
We are so pleased to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we are thrilled that you were impressed with our team, from the courtesy car delivery to the final handover. We are proud of our commitment to delivering high-quality service and appreciate your kind words.
Excellent customer service
Excellent customer service, fast turn around and clear information. Five star service.
September 9, 2024
Unprompted review
Reply from DLG Auto Services - Aldershot
That’s great to hear, thanks so much for taking the time to share your experience.
Great communication with the company
Great communication with the company. Work done quickly and to a high standard. I would definitely recommend.
September 3, 2024
Reply from DLG Auto Services - Aldershot
We appreciate your kind words and are thrilled to hear about your positive experience. Your satisfaction is our top priority, and we're glad you found our communication and work to be of a high standard.
Reply from DLG Auto Services - Aldershot
We appreciate your kind words and are glad to hear you had a positive experience.
Car repair after and accident
Had an accident on the wednesday, car picked up the next Monday and back with me on the friday. Very smooth process.
September 3, 2024
Reply from DLG Auto Services - Aldershot
We're glad to hear that you had a smooth experience with our service. We appreciate your feedback and are happy to know that we were able to assist you during a difficult time.
Top quality repair service
Car repairs were top quality and finished a couple of days earlier than estimated. Collection and delivery dates were agreed in advance and the team called on the day when en route. Ideally a shorter delivery/collection slot (morning/afternoon rather than 8am to 5pm) would help with planning my day.
September 3, 2024
Reply from DLG Auto Services - Aldershot
We appreciate your kind words about the quality of our repairs and our team's efforts to complete the work ahead of schedule. We understand the importance of clear communication and appreciate your feedback regarding the delivery/collection time slot. We will take your suggestion into consideration as we strive to improve our services and make the process as convenient as possible for our customers.
Courteous, Communicative and Classy
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristinely fixed car exactly when they said they would. Thanks especially to Steve the driver for going the extra mile, to Wendy and Dave for making things easier and kudos to the artists who fixed the car up so that the damage is completely unnoticeable.
August 28, 2024
Unprompted review
Reply from DLG Auto Services - Aldershot
We are so pleased to hear that you had such a positive experience with our team. It sounds like our drivers, repairers, and administrators went above and beyond to make the repair process as smooth and stress-free as possible. We are particularly happy to hear about the positive interactions you had with Steve, Wendy, and Dave. We strive to provide exceptional customer service, and it's rewarding to hear that our efforts were appreciated. Thank you for taking the time to share your feedback.
Excellent!
Excellent service and repair received via an insurance claim on my vehicle with regular updates and communication throughout. First class! Many thanks.
August 12, 2024
Reply from DLG Auto Services - Aldershot
Thank you for your kind words! We're thrilled to hear that you were happy with the service and communication throughout your insurance claim. We always strive to provide our customers with a positive and efficient experience, and we're glad that you found our service to be first class.
Courteous and caring service
Courteous and caring service, car collected and dropped back conveniently with continued communication and updates, repair work to car was impeccable and car returned clean and gleaming inside and out, thank you DLG
August 20, 2024
Reply from DLG Auto Services - Aldershot
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service convenient and that you were impressed with the quality of the repair work. We strive to provide excellent customer service and are pleased that our team met your expectations.
Service and repairs a fantastic job can…
Service and repairs a fantastic job can not fault them at all thank you for doing my car and keeping in touch
August 16, 2024
Unprompted review
Reply from DLG Auto Services - Aldershot
We are so glad to hear that you are happy with the service you received and that your car is running smoothly. We appreciate your kind words and feedback. We strive to provide our customers with the best possible service and are thrilled to know we met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.