DLG Auto Services - Aldershot Reviews 

403
TrustScore 4.5 out of 5

4.5

Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB


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Rated 5 out of 5 stars

Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... See more

Company replied

Rated 3 out of 5 stars

Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT

Company replied

Rated 5 out of 5 stars

From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom

  • 0345 3015087

4.5

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.5

All reviews

(403)

485 reviews in the last 12 months

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Rated 5 out of 5 stars

It was very easy to arrange collection…

It was very easy to arrange collection and return of my car. The car was fixed quickly.

August 14, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We're thrilled to hear about your positive experience. We appreciate you choosing our service and are glad you found the process convenient and efficient.

Rated 5 out of 5 stars

Amazing staff

Everybody was really nice, kind, friendly and down to earth. I left my child car seat in the courtesy car and one of the team members actually offered to drop it back for me on their way home. Work was done promptly and to a good standard too.

August 14, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We're so glad to hear you had a positive experience with our team. It's wonderful to know that our team members went above and beyond to help you out. We strive to provide excellent customer service and appreciate your kind words.

Rated 5 out of 5 stars

Fastest repair ever!

Had a query about a previous repair. Photos were sent yesterday afternoon, this morning Steve called, I managed to drop in & my car is sorted…. And it’s only just gone 9am!!

Fabulous professional & courteous service… I’ll easily recommend DLG!!
Thanks Steve & guys!

August 14, 2024
Unprompted review
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We appreciate your kind words and are glad to hear that you had a positive experience with our service. We strive to provide our customers with the best possible service and are happy to hear that you were satisfied with the prompt and professional assistance you received.

Rated 5 out of 5 stars

Door to door service

This is a convenient service as they collect your car from your home and return it to your home. They also give you regular updates about how the work is progressing. They repaired the car very quickly.

July 30, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our service convenient and efficient. We strive to make the repair process as smooth and stress-free as possible, and we're thrilled that we were able to meet your expectations.

Rated 3 out of 5 stars

Not all positive

Positive: Bodywork was good.

Negative: Slow turnaround (not sure if a nationwide parts issue) When our car was returned all the old bits of bumper were left in the boot! The delivery team were amazing and took it all away and called the garage direct. The car had not been validated as I could see. Had some issues / complaints but still no reply and it was 3 weeks ago. I wouldn’t use them again I don’t think. But saying that the first time we used them they were very good.

July 12, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.

Rated 5 out of 5 stars

Excellent service

Excellent service, informative team, excellent work and friendly

June 29, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that our team was able to assist you.

Rated 5 out of 5 stars

I was most impressed with how promptly…

I was most impressed with how promptly you dealt with my minor car accident. The initial estimate was to have my car ready in about 10 days, but in fact, the car was delivered back to me within 5 days, and it had been cleaned too. A very professional service with polite staff. Many thanks.

July 16, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We are delighted to hear that you were so impressed with our service. We strive to provide our customers with a professional and efficient experience, and we are thrilled that we were able to exceed your expectations in this instance. We appreciate your kind words about our staff and their commitment to providing excellent customer service.

Rated 5 out of 5 stars

The car looks like new

The car looks like new, you have done a great job!

July 16, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We're so glad to hear you're happy with the car! We strive to provide our customers with the best possible experience.

Rated 5 out of 5 stars

Accident Repair

Good communication throughout the process. Vehicle picked up, repaired and dropped back as agreed. Quality of repair excellent.

July 16, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that our team met your expectations.

Rated 5 out of 5 stars

Great service

Prompt and friendly service

July 16, 2024
DLG Auto Services - Aldershot logo

Reply from DLG Auto Services - Aldershot

We appreciate your kind words about our service. We strive to provide a positive experience for all our customers.

Rated 5 out of 5 stars

Friendly & efficient bunch of people

Repairs to the driver's door of my Mini JCW, that I incorrectly assumed would involve a new door. I was very pleasantly surprised that the car was collected from my work on the Monday & returned on the Friday of the same week, after the repairs were completed on the previous day. The repairs were carried out to a very high standard & the car was valeted. I was kept informed: before, during & after the repairs. Thank you !!!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

I cannot recommend this company highly enough. Superb service. Very quick to fix the car. Kept me informed throughout. Made whole process extremely easy and pleasant.

July 10, 2024
Rated 5 out of 5 stars

Severe Damage Repair

Fast collection of my car after very helpful & knowledgeable initial contact to call centre. Updates by progress tracking. Repairs to collision damage completed in 1 week. Car returned with immaculate, perfect colour match, as new repair. An absolutely first class example of workmanship. Highly recommended.

July 1, 2024
Unprompted review
Rated 4 out of 5 stars

Good recovery and delivery

Good recovery and delivery. Good workmanship. Good liaison with hire car and insurers etc. Pleasant personnel to deal with.
Could have been 5 stars but after initially good communications there was 12 week delay in all my Land Rover parts arriving and communications failed - I had to keep chasing them every ten days for update.

June 26, 2024

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