Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... See more
Company replied
Location
Switch locationHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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See what reviewers are saying
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
Company replied
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... See more
Company replied
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, United Kingdom
- 0345 3015087
4.5
Excellent
403 reviews
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Excellent service from start to finish
Excellent service from start to finish. Everyone I spoke to was polite, informative and quick to respond. I was contacted immediately from DLG after accident and they swiftly collected, repaired and returned my car in less than a week. I cannot fault the service I received plus car came back cleaned inside and out. Thanks!
June 25, 2024
Unprompted review
Review for service of DLG Auto Services
They are very helpful although a bit long for the repair period but mainly due to delay arrival of the special parts of the car. The staff in DLG Auto Service are good & very willing to help in all ways to make the client feel fully supported. On the whole, their service is very satisfactory.
June 26, 2024
Fantastic service
Fantastic service from collecting my car to returning it after repairs.
June 26, 2024
Helpful with all enquiries and happy…
Helpful with all enquiries and happy with work done
June 19, 2024
One hundred per cent
Everything was easily explained and the repair work carried out without fuss
June 19, 2024
Would highly recommend
Cannot fault the work or service.
Polite, proffessional and effective staff.
Highly recommended.
June 15, 2024
May use AI-assist with repliesRead more
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Thanks to DLG Auto Services Aldershot
I would like to thank DLG Auto Services Aldershot for their superb service regarding the recent repair of my Audi Q3.
From first point of contact through collection, delivery the level of service, efficiency, friendliness and professionalism together with the quality of work was exemplary.
I was impressed with every aspect of the experience and would not hesitate to recommend DLG Auto Services Aldershot without exception.
A five star service, keep up the good work, my thanks to all.
June 19, 2024
Reply from DLG Auto Services - Aldershot
Thank you for taking the time to share your positive experience with DLG Auto Services Aldershot. We are delighted to hear that you were impressed with every aspect of our service, from the initial contact to the final delivery of your repaired Audi Q3. Your kind words about our level of service, efficiency, friendliness, professionalism, and the quality of our work are greatly appreciated. We strive to provide exceptional service to all our customers, and it is gratifying to know that we have succeeded in meeting and exceeding your expectations. Your recommendation means a lot to us, and we will continue to work hard to maintain our high standards. Thank you for choosing DLG Auto Services Aldershot, and we look forward to serving you again in the future.
Kept in the loop with all repairs…
Kept in the loop with all repairs lovely staff very helpful
June 19, 2024
Excellent service
Prompt, regular communication and very fast repair. Very flexible regarding replacement vehicle. Excellent service all round.
May 13, 2024
Excellent service every step of the way
Collection and delivery back on time with feedback during work. Car returned in sparkling conditionh inside and out. Well done
March 30, 2024
Unprompted review
Excellent service
Did a great job, courteous, efficient and very professional & happy to give the highest recommendation of their services
June 5, 2024
highly recommend - a brilliant service
These guys got my car back to me in double quick time so we could still go on holiday (that Auxillis wouldn't provide me with the hire car to which i was entitled as part of my policy is another matter) - but the DLG garage and Steve in particular. Outstanding. Brilliant comms. Proactive. Caring. Thank you.
June 5, 2024
Happy
I was more than happy with the swift services both in collecting my car the repair and also the return of my car. The work was carried out to a high standard, what more could you ask.
June 5, 2024
Excellent communication and speed of…
Excellent communication and speed of repair which was carried out professionally and high finish.
May 21, 2024
DLG Motors repair
DLG Motors were great from start to finish. All staff were helpful and couteous. Car was repaired quickley.
It was a pleasure dealing with them. 10 out of 10.
May 14, 2024
dlg porvded excellent service
From first contact with DLG was very pleasent. they told me what was going to happen and we agreed dates, Car was repaired excellently and returned . All staff I had contact with were polite, helpful and courteous
April 24, 2024
Unprompted review
Nice repair job but little bit…
Nice repair job but little bit misleading when told parts were in and car wll be ready in 3 days then told parts missing and had to hire car then 2 days later was told car was ready so bit baffled and no-one knew what went wrong
May 8, 2024
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