They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... See more
Company replied
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See what reviewers are saying
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... See more
Company replied
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
Company replied
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, United Kingdom
- 03453030352
4.7
Excellent
283 reviews
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Thoroughly helpful and efficient from…
Thoroughly helpful and efficient from start to finish. My car came back looking like new
November 13, 2024
Amazing experience with this company…
Amazing experience with this company from start to finish. They organised the collection of my car, kept me updated throughout with a link to progress that I could check at anytime. The work carried out is exceptional and I am so grateful for how clean the car was when returned too. Thank you.
November 1, 2024
Unprompted review
A great job with no hassle.
Arrived on time, provided courtesy car, great job done quickly.
November 6, 2024
Brilliant service all round.
Delivery and collection of courtesy car was great, repair was great, kept us up to date with repair progress. Customer care was second to none. Thanks very much!
November 6, 2024
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Awful service it took them an over a…
Awful service it took them an over a month to fix the car had to send the car back 4 times and because of that I lost out on over a month of my insurance period and the insurance company would not extend my insurance what a disgrace the garage and Churchill insurance !
September 10, 2024
Reply from DLG Auto Services - Basildon
We understand your frustration with the extended repair time and the subsequent impact on your insurance. We are committed to providing excellent service and strive to ensure our customers have a positive experience. We will investigate this matter further to understand what happened and ensure similar situations are avoided in the future.
Good afternoon
Good afternoon, your recent repairs to my vehicle during September were excellent as was everything else. I have nothing but praise on your professional handling together with progress updates.
Many thanks to you all, T Douglass
October 15, 2024
Keeping me updated and phoning prior to…
Keeping me updated and phoning prior to dropping and asking if it’s suitable time to drop off vehicle and pick up.
October 15, 2024
very satisfied customer
always answered phone quickly and very helpful
gave me a finish date and met it
very efficient collect and return system
October 8, 2024
Good service from initial assessment to…
Good service from initial assessment to return of vehicle.
September 24, 2024
Reply from DLG Auto Services - Basildon
We appreciate your kind words and are delighted to hear that you had a positive experience with our service. We strive to provide excellent customer service and are glad that you were satisfied with the process from start to finish.
Made the car looks like a new car
Made the car looks like a new car, brilliant paint work, excellent service.
September 17, 2024
Reply from DLG Auto Services - Basildon
Thank you for your kind words! We are thrilled to hear that you were happy with the service you received and that your car looks like new. We strive to provide our customers with the best possible experience.
Fantastic communication throughout!
September 3, 2024
Reply from DLG Auto Services - Basildon
Thank you for your 5* review.
I had to modify the bumper
I had to modify the bumper to allow clearance for to retractable tow hook. I have no doubt they would have taken it back to finish the job properly, but not prepared to have the vehicle off road any longer.
August 29, 2024
Reply from DLG Auto Services - Basildon
We appreciate you taking the time to share your experience. We understand your frustration with the bumper modification and the inconvenience of having your vehicle off the road. We strive to provide the highest quality service and are always looking for ways to improve.
Gary and his team at DLG Auto Services…
Gary and his team at DLG Auto Services Basildon Essex
Looked after my car and repaired it well before the estimated time, when the car was returned it was in pristine condition. I'd recommend them to everyone that needs a crash repair centre
5 star for customer care
5 star for service
5 star for workmanship
August 23, 2024
Unprompted review
Reply from DLG Auto Services - Basildon
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Great efficient service.
August 20, 2024
Reply from DLG Auto Services - Basildon
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
They were super helpful and dealt with…
They were super helpful and dealt with everything and all the concerns that we had. Collection and delivery of the car was smooth.
August 14, 2024
Reply from DLG Auto Services - Basildon
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Friendly and reliable
Company kept me updated as promised at the start. Staff are friendly and helpful and deadlines are kept. Only downside is I was promised a follow up call over an issue when car was brought back, this hasn't happened.
July 30, 2024
Reply from DLG Auto Services - Basildon
It's so kind of you to share your experience with us. I will pass your comments to the team involved.
DLG are amazing!!
DLG were excellent from get go.
Their communication, from picking up car, communicating with garage and dropping off vehicle was to perfection, they delivered as they promised. The work was perfect alongside there customer bedside manner amazing, they genuinely care about cars and their customers.
August 8, 2024
Reply from DLG Auto Services - Basildon
Thank you for your kind words. We are delighted to hear about your positive experience with our team. We strive to provide exceptional service and are thrilled that you found our communication, work, and customer care to be top-notch. We are particularly pleased that you felt confident in our abilities and appreciated our genuine care for your vehicle. Your feedback is greatly appreciated.
Both the collection and delivery were…
Both the collection and delivery were carried out by very professional and friendly drivers who were both polite and efficient. The car was returned in complete when said and it was clean the repair looked as if nothing has been wrong so, as new. I would definitely recommend DLG
August 20, 2024
Reply from DLG Auto Services - Basildon
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
Amazing experience right through from…
Amazing experience right through from when the driver collected the vehicle up until it was delivered ,I was kept up to date throughout the repair , would definitely recommend
August 20, 2024
Reply from DLG Auto Services - Basildon
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. We strive to provide our customers with the best possible experience and we are grateful for your recommendation.
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