Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Company replied
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See what reviewers are saying
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
Company replied
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a night... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
- 03453030431
4.6
Excellent
485 reviews
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Absolutely fantastic from start to…
Absolutely fantastic from start to finish. Collected the car and delivered back to the door like new. Always someone available to talk to on their helpline for advice and they kept regular contact to let me know how repair was going.
August 19, 2025
Great service from start to finish plus…
Great service from start to finish plus you did good repair on my car as my husband would noticed if not as he had job checking finish cars over few years back and quick turn around not keep waiting for return of my car
August 12, 2025
Picked car up transported to Bham
Picked car up transported to Bham. Three days later
minor damage repaired. Door bell rang car was on drive looking great Well done.
August 12, 2025
May use AI-assist with repliesRead more
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Manager needs a lesson in customer relations
Complaint Upheld .....Case No 217526997
Incase you miss my review on Google regarding the ongoing dispute with manager Mr Rob Griffiths for refusing to repair my car , I have now recieved an apology and compensation from Direct Line.. case now closed........thak you all on Fb
August 5, 2025
Unprompted review
Reply from DLG Auto Services - Birmingham
Hello, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future
They took my car and within 3 days it…
They took my car and within 3 days it was back and like brand new. Fantastic service from start to finish. Brilliant place
August 5, 2025
Excellant service
August 5, 2025
Great company
Great company. Completed repairs on my car so quickly, kept me updated every step of the way and even returned my car to me cleaned 😃
August 5, 2025
Excellent communication and repair work
August 5, 2025
Insurance Repair
Direct Line recommended repairers did great job, communication, collection and return of vehicle and quality of repair were all excellent and stress free, super job.
August 5, 2025
Could not fault them
Could not fault them, they gave me information as neccessary. The Assessor informed me what was happening and how long it would take. In fact the repair was done and the car was delivered back earlier than expected.
August 5, 2025
Kept me informed of dates,times for…
Kept me informed of dates,times for collection and delivery.car cleaned and looking as good as new.Staff polite and helpful,professional in approach.
July 22, 2025
A very professional service
July 22, 2025
efficient and communicative
efficient and communicative. Kept me regularly updated about what was happening and got my car back sooner than anticipated, a first class repair.
July 22, 2025
Excellent repair & good communication
Excellent repair job and good communication regarding progress.
July 17, 2025
Very professional
We were kept informed along the way. They were prompt and the staff were very friendly
July 17, 2025
A quick and efficient service -staff…
A quick and efficient service -staff were very helpful.
July 17, 2025
Still waiting for a minor repair to my car following theft damage
Still waiting for a minor repair to my vehicle , needs a new clip on the battery after disconnect during attempted theft. They would have got 4 Stars from me if this had been done. Only a minor inconvenience but enough to make my experience far from perfect.
July 10, 2025
Reply from DLG Auto Services - Birmingham
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Great service
Friendly efficient staff booking car in, collection ,speed of turn around (2 days) and valeted on return
July 10, 2025
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